The team at Hot 2 Cold really impressed in their ability to go the extra mile and really assist in diagnosing issues and listening to the customer. After a number of very warm days and constant AC running, I reached out and Brennan worked diligently to review the system, ducts, and insulation to try to determine the cause from my concerns. Ultimately it's hot, but the system is working and is well designed, but that didn't stop Brennan from checking everything before explaining his reasoning. Past experiences with other companies always was an upsell to something new or extra items to prolong the lifespan, but Hot 2 Cold was honest and felt there was nothing to quote unless I wanted it. Breath of fresh air to AC companies and tremendously recommend Hot 2 Cold!