Excellent team. Beat the competitions price and installation was fast with zero mess left behind. Would recommend them to anyone.
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Troy is an excellent, courteous and professional technician. He troubleshoot the problem right away, and had the AC unit running smoothly in no time. I am very please with the service provided.
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Troy was kind, super helpful and efficient! He fixed my issue quickly. Troy not only explained the issue, but also showed me. I am very thankful for his time.
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Troy was great. Very knowledgeable and explained things in an understandable way. Definitely a great company representative!
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Troy is totally awesome!!! Very knowledgeable and checked every nook and cranny. He will be my choice from now on to be my new AC guy. Finally someone I can trust.
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Always a pleasure dealing with Cory and Lee. They installed my unit couple years ago and just fixed it.
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As expected, Troy was highly professional and personable - uber competent!
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Rodney was very knowledgeable and worked quickly to replace my blower motor. He also gave me some helpful tips about my AC unit. After replacing the blower motor, he stayed to make sure everything worked properly and efficiently.
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Very impressive. From the moment I contacted your company. Always swift replies, a fair estimate and professional service. I have referred you to my realtor.
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What a fantastic team!!! They arrived when they said they would. They completed the work in budget and on time. They were respectful of the property and a joy to be around. I highly recommend Hot 2 Cold .
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Customer was asking for an estimate on potentially adding a couple of new return lines to their system. The back two rooms for the kids are not keeping up with the system. Replace the system about two years ago, so this is purely a ductwork issue. I told the customer that the best course of action would be to give him a quote to give him a rough idea of what they’re asking as far as an estimate goes for the service, but in addition it might be advisable to have us come out to perform static pressure test and take a look to see how the current ductwork is functioning as it could be too old to keep up with what the demand is
Customer no longer wants to put his air conditioner in the attic and ask for a quote with the air handler in the place where it currently sits
Customer had us back out to the job because she had said that the breaker had flipped one more time after we replaced the capacitor. Upon investigation, Troy found that the breaker was fine and had been steady on for about four days straight, which prompted me to look at the thermostat to check to see if there were any batteries in it and there were some generic batteries in there That were suspect of being old, which can also throw the breaker so we replace the batteries everything came on was getting 59° coming out of the vent. Everything seems to be functioning fine and all electric seems to be cooperating.
Provided estimates to the customer. Customer has informed me that it just turned out to be a clogged drain line and is no longer replacing the unit.
Customer had us out to take a look at his system because it was not keeping up with the set temperature again. The previous visit we had loaded the system with a couple of pounds of Freon just a few months ago. Upon arrival, Troy saw there was ice all over the coil and ran it in heat mode to try to clear some of the ice off of the coil. System is a straight cool system. Coyle looks to be blocked and at first it looked too perhaps just need to pull and clean. After putting my gauges on the system, it had very low pressure on the suction side coupled with the Freon leaving so quickly pointed to an evaporator coil leak. Explain this to the customer. Customer agreed to replace his evaporator coil Instead of replacing the whole system which he was halfway thinking about customer would like to finance the job, if possible, as he already has a relationship with synchrony for the ductwork we completed a few years back if not, he will come out of pocket.
Customer called us out today because he had heard a noise only a few times coming from his compressor. Upon investigation, Troy found his compressor to be functioning normally pressures on the gauges for a benchmark on the system for next visit if he should call us again.
Replaced the capacitor. Current capacitor failed.
Customer had canceled this appointment with the office, but was not made aware until after I dispatched
Customer had to sell today because her system was not keeping up with what was being called for cooling. Upon investigation, Troy found that the sub cooling was a little low. After conferring with Rodney who just replaced the coil in February the determination was confirmed that it was a cool day when he charged the system and he went based off of the recommended poundage and was successful in obtaining a proper cooling temperature. Troy balance the system with around a half a pound to a pound of Freon and the split temperature reflected in appropriate split for a 4 ton straight goal. Did not charge the customer as this was a callback for a previous service.
Customer was complaining that the system was not keeping up in the upstairs more than the downstairs. Upon investigation, Troy found that it was controlled by a zone board. Troy also discovered that the upstairs thermostat was low on batteries and not admitting enough 24 V to the equipment, which wasn’t allowing the airflow to happen. We charge the system up with some more refrigerant and we replace the batteries And everything seems to be running smoothly.
Spoke with customer over the phone and was able to give him a quote for moving his condenser
Customer called us out because her air-conditioning system was no longer cooling sufficiently. Investigation Troy found that there was a leak in her coil and at the age of her unit which was installed in 2007 replacing any coils on either the compressor or the evaporator coil is extremely in advisable. Told the customer the best thing to do would be to replace the system fully. Customer agreed to the price will be using synchrony to fund the project.
This is a call back for previous service. Customers were complaining that they were not getting enough cooling out of the vents and that they were getting ice ups. Upon investigation, Troy found that the condenser was charged appropriately and that the restriction was happening in the return. Troy noticed that when the panels were off of the air handler that there was a lot more airflow coming through the vents. Upon further investigation, Troy found that there was another filter that was hiding inside of the return from 2018 that was restricting all of the airflow significantly because it was very very blocked. After removing the secondary filter that wasn’t supposed to be there, there was sufficient airflow and there will no longer be any ice ups.
