Troy was very personable and knowledgeable. He answered all my questions. Great job!
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Identified the problem and solution quickly. Very efficient, good work.
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Troy, Rodney, and Lee(American Asian?) all contributed greatly to get my AC back up and running. A giant thanks!
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Second experience with technician Rodney was just like the first: efficient, most competent, and personable. We highly recommend this professional.
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We were more than pleased with the expertise and personable nature of our recent technician from Hot2Cold. We highly recommend Rodney and the company he so responsibly represents.
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Professional and knowledgeable service. I would only ask for Wayne going forward. Thank you.
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Set up an appointment for an annual check-up. Our technician Troy was very efficient and courteous. Called in the A.M. with his ETA, showed up on time, removed his shoes when entering my house cause he saw that's what I do, asked several questions to make sure everything was working properly or if there was any concerns with how things are running. After the service, followed through with what was done, age of the units, how they are looking and what we can do to stretch-out it's life line. Made sure there were no questions or concerned. I have been using Hot 2 Cold for several years now and find they are a good company with great employees!
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Troy was professional and personable in all respects re: our recent AC issue. Unconditional recommendation from us!
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Troy was very pleasant and professional. He conducted a comprehensive review of my AC system and made recommendations of future needs.
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Barry was courteous and respectful and got the job done quickly!
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I can’t say enough good about Barry. He actually fixed the problem with our air conditioner whereas we had another technician out the other day who misdiagnosed the problem and tried to sell us an entirely new air conditioning unit we did not need. This caused us extreme stress that was unnecessary. Thank you so much Barry for your honesty and expertise.
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Berry came again and fixed the problem causing no A/C from one of my 2 units. Not to do with Berry but Hot2Cold always schedules me very late in the afternoon for some reason. Sometimes the tech can’t get here cause it’s too late and has to home the next day. Good thing I’m retired.
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Trey was very professional and knowledgeable!!
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This appointment was a scheduled phone call to provide pricing to replace a variable speed blower motor. James offered both the OEM motor and the available aftermarket motor. Christian confirmed he would like us to visit the home with the new motor to confirm the necessary repairs and perform the blower replacement.
Today we visited because the air conditioning system is not cooling the home. A few days ago the outside unit began making a grinding noise and shortly after the outside fan stopped working. We learned the outside fan motor is seized which is prohibiting the system from working. We also discovered the unit does not have a filter and because of this the inside unit is coated in drywall dust. We will be returning to replaced the failed motor, clean the blower assembly and perform a complete system maintenance.
Customer called because the air wasn’t cooling anymore. Condenser is older than the air handler, it’s a 2007. The air handler is a 2017. When contacts switch was depressed got full voltage going through. Fan motor was not operating. fan motor was very hot. Condenser bulb was not replacing the fan motor was the only option for the customer financially. With a 2017 air handler they system has a better chance than not that replacing the fan motor might get her by for the season.
Today are you visiting because the air-conditioning system was not blowing cool Air. We learned the unit cycling on and off with the thermostat, but it was not cooling because it was low on the refrigerant. Located a refrigerant leak in the indoor coil, the evaporator coil. James offered to replace the coil and perform the complete repair or to simply add refrigerant. At this time, Sean decided to just add refrigerant and gauge how long it will last. - Recharge the unit with refrigerant
Customer’s air conditioner was not cooling. Called us out to investigate. Upon arrival the condenser fan motor was not working but the condenser was on and the entire unit was extremely hot discovered also that the unit was installed in 2007 so installing major components was not advisable. Submitted three estimates for full unit replacement to the landlord. Awaiting response so we can proceed.
Today we visited because the air conditioning system wasn’t working. We learned the unit is 23 years old and uses R-22 refrigerant. The unit cycles on and off with the thermostat, but it is not cooling because it has a refrigerant leak. Marilyn plans to list the home for sale tomorrow and needs the system working. James put together options for complete replacement, all obvious repairs, and a temporary fix to simply add refrigerant. At this time Marilyn decided to: - Recharge the unit with refrigerant While charging the system James noticed the existing washable filter was restricting too much airflow. He informed Marilyn about picking up an inexpensive 20x25x1 filter.
Customers breaker kept flipping on the condenser. Discovered that the condenser was grounded. Customer selected a new system. Customer need to finance the rest.
Emergency visit and refrigerant
Out on call back today found intermitting defrost board to be the issue jumped out sent estimate for customers approval
Pull and clean for both blower motors, filter changes for both units, and a monthly commercial maintenance package
Customer was complaining that the system is running but not cooling. Found a leak in a coil also a very clogged up evaporation coil. Recommended replacing condenser coil and doing an event pulling clean. Collected have to deposit now will collect the rest upon completion
Unit was out on overflow safety switch clear drain line chemically treated drain line customers having party this weekend cleared the drain line on the other unit too, so they will have no issues
