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Corey went above and beyond to help us with our failing AC system. You can tell he actually cares about people, not just earning his paycheck. I wish all service techs were like Corey.
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David is considerate knowledgeable in his approach to the tasks at hand and with questions I had. Thanks David!
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David was professional and kept us informed with each step of the repair process. Provided options to get our system up and running very quickly.
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David was very thorough and detailed with our service. He made sure we had full understanding of the issues we had and the work he was doing.
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First of all, Corey was not the Technician. Le was and he was fantastic. I will be requesting him everytime.
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David was right on time. He was very professional and knowledgeable. He completed the repairs and make sure my air conditioning was working before he left. Very pleasant to deal with thank you.
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Very nice work. So nice to have a technician like this. So honest and really cared.
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Corey from Hot to Cold Air Conditioning was fantastic! He was professional, prompt, and clearly knowledgeable. He explained everything in simple terms, worked efficiently, and got our system running perfectly. Highly recommend Corey and the team for honest, reliable service!
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Le was fantastic. What great guy, respectful, polite, knowledgeable, and efficient
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Le is fantastic! Very professional, knowledgeable, and took the time to explain what he was doing and answered all of my questions. Highly recommend!
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Came back today in the middle of the day to make sure the conditions were similar to what the customers were complaining about. Upon investigation, Troy found that the static pressure was high on one side and low on the supply side. Have to discuss discussing with Wayne and shooting in pictures of wirings and the schematic, we determine that the speed taps were in the wrong positions. We re-wired at the speed tap And moved yellow from three to position five and we moved blue from position five to position four. After waiting 15 minutes and taking readings again for static pressure, there was an improvement in the static pressure whilst the pressures on the condenser remained adequate told customer he should have better outcomes and if not to give us another call and let us know.
Customer called us out to take a look at his system to see if we could add more Freon to the system to help correct the sub cooling. Upon doing so Troy found that the sub cooling wasn’t going down at all and it was having little to no effect on the system to customer to be more beneficial to cut bait and get a new system came to terms. I’m putting in a new install 3 ton star heat pump. In addition we will be enlarging his return to a 20 x 24” grill with an 18 inch flex pipe going back to the return
Installed New motor 1/3 hp got system up and running with no issues. Customer paid with card $872 total.
When I arrived on seeing everything was working appropriately and they said they didn’t need our service anymore
Customer called us out to take a look at his system. Upon investigation, Troy found that when turning on all the equipment, the air handler would not come on upon further investigation. Troy found the fuse to be intact and the transformer was transitioning from 240 over to 24 V so the cause of the non-operation was due to motor failure. Quarter to the customer on a warranty motor as the machine is only four years old and was registered at York told customer motor could take a few days to locate and put in as York only has one distributor.
Customer called us out today because the thermostat was blank. Upon investigation, Troy found that the breaker was off after turning on the breaker we got a little blip of power into the thermostat, which prompted me to take a look at the wiring. The red wire seemed a little loose. We tighten that back down And the thermostat turned on afterwards I observed the thermostat go blank again. The float switch was dry the drain line was completely clear then when I saw it come back on again it raised the suspicion of perhaps a faulty thermostat. We had just put this thermostat in so it seems unlikely however it’s the only thing I can point you as a failure Because the rest of the system came on and the temperature dropped 8° while I was there within 20 minutes. I advised customer that thermostat could be faulty and to not be frustrated with it and try to poke it too hard put that if it happens again, we’ll look into replacing the thermostat.
Customer called us out because the system was not keeping up with the set temperature in the middle of the day upon investigation. Troy found that the sub cooling was a little too low and added Freon, we had just taken Freon out of the system at a previous visit so we didn’t charge for more Freon Since that was the case
Upon arrival system was running. Customer flicked the breaker a couple of times and got the system running. I found a loose red wire on the zone board. I kinda touched the wire and the system turned off. I tighten the wire and try to move the wire again and system did not turn off. I moneyed the system for a couple of minutes and system is running fine. I informed customer if keeps having same issue we will have the replace the zone board.
Upon arrival I went ahead and looked at system and found that the customer has a surge protector installed already. It covers her house. She is also tight on money and would not want to spend money where she doesn’t need too.
Upon arrival unit was off. Customer said he had turned off the breakers to the unit. I opened unit and found a little bit of ice in the coil. I turned on system and refrigerant wasn’t passing thru the txv starting to ice again. I tapped the txv a couple of times and the txv opened. I let system running for 30 mins making sure it’s running correctly and not freezing up again. I checked pressures and pressures are good. I informed customer if this happens again we will have to replace txv.
Upon arrival system was not on. I checked system and float switch was tripped. Water in float switch. I flushed drain line with vacuum and water hose. A lot of gunk came out. I was not getting a suction from the vacuum at the air handler. After I flushed drain line drain was getting great suction. Customer paid $79 service fee for today. Customer was fussing about the the price on the drain line treatment and that we have had to come out here a couple of times for the same issue. so I just charged him the service fee.
Upon arrival system was cooling tsat was reading 70 degrees. Temperature outside is 80 degrees. I checked pressures and system was over charged. I took out some refrigerant and got my sub cooling to where it’s calling. My subcool was 16 degrees upon arrival. I brought down the sub cool to 8.5 degrees which is what it’s calling for. I sent link for customer to pay $79 fee.
