Really appreciated such fast communication within the company. An agent called as soon as I made the appointment for same-day to confirm the times, I called later to warn I would be arriving late and they were extremely pleasant with passing that information on, and I can’t say enough nice things about Troy. He was so much fun, explained the situations, and helped with tips on what to do should this continue to be a problem. Coming from someone who works for the Walt Disney Company, customer service is HUGE. Troy was very personable, funny, and just great all around. Wish it wasn’t $700+ for a possible “bandaid” but I know that’s not on him so he gets a 10/10! The associates who helped me over the phone, 10/10!
