Customer had to sell to take a look at her thermostat because she bought a new one and it wasn’t working appropriately. Upon investigation, Troy found that the thermostat was wired correctly, but it was not programmed to be a heat pump. It was programmed to be a conventional heating system. Troy reprogrammed the thermostat however the compressor still wouldn’t come on. Troy tried to test several different things. We tested the float switch. We tested the capacitor. We reset her high-pressure switch and the entire time I was getting the same code from the defrost board, simultaneous double flashing indicating a normal operation when there wasn’t a normal operation quoted around a new defrost board and a new capacitor as I found the capacitor was also failing.
