Upon arrival, I found that the system was cooling fine but there was no water in the ceiling. The customer said he had cleaned it out and flushed the drain line. I noticed that the system was not leveled and leaning to the left. The customer lifted it up a bit with a rope, but he would like it done right and leveled by a professional. I informed the customer that the install team would need to look at it to see if it was possible to fix the issue. The customer paid $79 for today's visit with a card.