I was dispatched to a customer's home to repair a broken air conditioning system. Upon arrival, I found that the system was not cooling. I performed a leak search and found dye in the evaporator coil. I also used my leak detector to confirm the leak. I informed the customer of the issue and explained that the evaporator coil needed to be replaced under warranty. The customer agreed to pay a deposit of $1095 and I scheduled a technician to come out to replace the coil. The technician arrived and replaced the coil, which resolved the issue. The customer paid the remaining balance of $1095 and I received payment via card.
