Customer called us out because we were following up on a visit from Ricky. Troy followed up and upon investigation found that the blower motor was indeed faulty. The system was very old installed in 2004. I told the customer that at the age of the system repairing the motor might help for a bit, but I can’t guarantee a good outcome because of the age of the system, customer agreed and asked for pricing on a new unit told the customer that the Dura star heat pump has two stages and is great with the humidification. Customer agreed to have the work done next week at some point customer will be financing this project through synchrony most likely we will have to follow up on him on Monday morning.
