We were due for a semi-annual checkup of our recently installed home air-conditioning unit.. The technician called ahead of his visit to let us know when he was coming, as expected, and went right to work checking out the equipment. He performed a thorough check on all of the equipment and explained to me that everything was working well and to specifications. Later that day, I received a call from the home office following up on his visit and asking me how it went. I appreciated that as well.
