Upon arrival found thermostat was not communicating with smart hub. Reset system and test system operation, system is in proper operation. Advised homeowner to reset system at circuit breaker in this ever occur again. Found 9 inch duct run to upstairs bedroom was ripped and was poorly secured back, tape that was used was old most likely from years back. Homeowner options to just repair with a collar today. Give estimate for complete upstairs duct replacement.