First, they installed the unit and it did not work upstairs. They returned and re did the job and it is much better. They did a good job re installing the copper line and the air duct. They damaged the wall with the ladder the first visit. Hit the wall going down the stairWay and again leaving the house on the wood door frame. I saw the ladder hitting the door frame. The damage from the interior stairway had to be filled with putty but I couldn’t get a paint match and it is noticeable. Also, a stair on the porch was cracked as the person was very big and must have stepped on the edge of the wood stair. I have to get that stair replaced by a contractor. Today, there were three locations going up the stairway that were damaged. I asked them to be careful before the work started upstairs. Apparently It was hit with the sheet rock board. Two locations on the walls had to be filled with putty and several scratches up high on the wall. There were no scratches or damage when I moved into this house. They replaced the sheet rock where they cut into the wall but now it has to be painted and finished. I expect that to be done without additional cost. One last point. I offered them to use the bathroom and it had to be cleaned. The first time they were here there was urine on the floor that I had to clean. Upstairs smelled in the bathroom. The crew was polite and worked hard, but I was disappointed in all the damage that was caused to my home. I would suggest that they be careful, slow down, and no damage would have occurred. I had heavy pieces of furniture delivered and they did not leave any scratches or damage on my walls. I am talking about 300 pound cabinet that was brought upstairs and queen size bed frames. So this should have been avoided. I would have lifted it myself if I knew there would be damage.
