Upon diagnostic found possible metering device issue with Bosch system, also found system was slightly overcharged as well, recovered 1 pound of refrigerant and tested system. System is still having same issue when running in heating mode, but in cooling mode system runs OK. Could not confirm diagnosis due to technical support being off today due to holiday. Will keep original schedule date tomorrow and contact technical support to continue diagnosis. Also adjusted living room damper and back room dampers, homeowner will let us know if dampers need more Justine when we return. System is operating at this time.