01DEC2024 Jason Brown Arrived for non club no heat. Spoke with homeowner about the systems performance. Homeowner explained that the system is not heating. We cycled the equipment in heating and checked supply air temps, then inspected the nest thermostat, homeowner explained he was using the test mode to heat his home. Inspected Airhandler and heatpump. Found system low on 410a. Discussed adding refrigerant verse replacement. We decided to look at replacement options. Pausing ticket for now.