Very sweet and respectful hard worker helpful pleasant you man
They arrived on time, were very knowledgeable and courteous.
Interstate got a technician to my house in less than 24 hours. He identified the problem and made the repair quickly. The cost was reasonable. He also cleaned the AC coils as a courtesy and offered suggestions for future service.
My AC system lines froze up and Jason diagnosed problem of low Freon and determined system didn’t have any leaks. He then recharged system with refrigerant and it’s been working like a champ for over a week.
Wish it hadn't cost so much. Had to have it, and am thankful it was fixed
Isaac, was very knowledgeable, nice and polite!
Once very nice and considerate, knowledgeable and answered any and all questions that I had.
Jason was very helpful and I am very appreciative that he came after hours to fix my air conditioner that was leaking water, from being worked on earlier that morning.
Jason was very professional, polite and did a great job.
I enjoyed your serviceman he was respectful, on time and professional.
Called and they responded within just a couple of hours! Ray was awesome and got my air fixed in no time! I will definitely call them if a need anything else!
James was great. He came out on a Sunday morning and fixed my AC in no time. He honored the warrantee and saved me some money. He checked the whole system and gave me tips on taking care of my AC during these 100+ degree days. Thank you! I will continue to use Interstate for all my heating and air needs.
10AUG2022 Jason B Arrived for previous customer no cool. Spoke with homeowner about the systems performance. There’s no air will you check my ductwork. Asked homeowner to cycle the system on. Found condenser fan motor seized. Compressor is overheating then blower is shutting down. With homeowner permission I replaced the condenser fan motor. Cycled system back on fan is running properly, amps within manufacture specs. Checked airflow at all registers, found bathroom vent not blowing. Homeowner cannot find the key to the basement. Homeowner will call back for duct inspection once the key is found. Left old motor with homeowner. System is cooling to the best of its abilities at this time. We agreed to a payment plan for the repairs. 200 today then 3 payments of 150 with a 4th and final payment of 186. Payments will be withdrawn on the 5th of each month per customer request.
Will 8/10/22 made contact with customer and asked if had any concerns or issues. Customer stated that his outside unit is loud. Upon inspection I found that at some point the fan motor had been change, condenser fan motor mounting bracket was loose. I tightened the fan bracket. I washed condenser with water. Also performed an ac tune up. Condenser fan motor is running high amps and will eventually go out. I explained to customer that the fan motor outside would go out at some point. Customer did not want to replace condenser fan motor at this time. Explained to customer about our service agreements, customer wanted to go with our red option. Also talked to customer about replacing system. They will be discussing and seeing how to go about.
Ray F 8/10/22 Arrived to a blue club member no cool service call and the customer met me at the front door. I introduced myself and asked what ac issues he was experiencing. He informed me that the air conditioner stopped working last evening and showed me where the equipment was located. We inspected the air conditioner and found the fan motor spinning, but compressor not working. Found the 45/5 dual run capacitor to be reading 13.3/5.2. Informed customer and quoted pricing for warranty run capacitor. He authorized the repair and sign up for a blue club membership. Installed a new capacitor and checked system performance. Refrigerant levels are normal. Contactor, wiring and disconnect in good condition. Compressor and condenser fan motor amps are normal. Entered attic and inspect system. Ductwork is strapped and in good condition. Attic insulation is sufficient. Return and supply temps ok. System is working properly at this time. Thank you for your business.
Came out to call for a system not cooling properly. Customer stated that the home doesn’t keep cool during the heat of the day. It’s their mothers home and they are moving, and noticed that it was reading 84 in the home one day and the temperature wouldn’t drop. I checked system over and found the condenser unit needing to be cleaned, and also the system a little undercharged.let customer know what I found and what needs to be done. They are selling the home and just need it running properly. I washed the condenser coil thoroughly. Rechecked system operation, amps, temperatures and pressures of condenser. Added 1lb of 410a to the system to get it back to proper superheat level of 8 degrees according to my temperature chart. Unit is older, but is operating properly at this time.
Duct cleaning inspection for home built approximately 15 years ago, spoke with homeowner and they were having some allergy issues and wanted to have ducts cleaned. Went in attic and inspected ductwork, there’s blown in cellulose insulation and ductwork is a composition of older and newer flexible duct. Testing the outer liner on the older duct seems to be intact. Went inside and inspected the inner liner of the older ductwork from inside and it is fairly brittle. There’s a good chance that a duct cleaning would tear the older ductwork up. Went over options with customer and they decided to not have duct cleaning done at this time. Will be in touch if any heat and air work is needed in the future.
Ray F 8/10/22 Arrived to a previous customer no cool service call and the customer met me at the front door. I introduced myself and asked what ac problems she has been having. She stated the ac hasn’t been keeping up the last 4 weeks or so. We inspected the condenser snd found the coils very dirty. The refrigerant levels are low. Run capacitor is within manufacturer specifications. The contactor, wiring and disconnect are in good condition. Compressor and condenser fan motor amps normal. Evaporator coil is clean and in good condition. Blower motor, wheel and housing are clean. Blower motor amps are normal and the run capacitor is within manufacturer specifications. Informed customer of my findings and quoted adding refrigerant and our preventative maintenance programs. She authorized the repair and joined our blue club program. I added 30 ounces of 410a refrigerant to achieve a subcooling of 10 degrees. Recommend leak search if problem persists. Return of 75 and supply of
Jesse 8/10/22 arrived at job changed filters cleaned condenser and checked charge cap and all motors the got in attic checked fan motor evap coil checked drains checked If float switch is working then noticed power exhaust was not hooked up and an old flue vent was hanging through the roof I let the customer know and we will get those issues handled I told her if the power exhaust fan worked it would keep the Attic cooler and that would keep the house cooler and it would save her electric bill money. The ac system is working great and is working at this time.
Will 8/10/22 made contact with customer. I asked customer what issues was he having with his system. He explained to me that the outside unit was dirty and he thought it needed Freon. We cleaned out condenser with water got it cleaned out, upon further inspection of system it appeared to be low on refrigerant. I added 9. Oz of r22 with customer approval. Customer is aware of his A coil is leaking and is looking to replace system in September of this year. System is up and running properly at this time. O warranty on refrigerant.
21JUN2022 Jason B Arrived for two system tune up. Spoke with owner about maintenance plans. We decided to sign up for two blue club plans. Set up ladder and inspected both systems. Two package units being filtered inside by 4 20x20 filters. In the future we may be interested in adding more ductwork to the kitchen area, and move registers in dining area away from windows. Inspected both systems found them to be in good condition. Coils, and blowers clean. However do to the location of the electrical disconnects parts of both systems are blocked from access. Spoke with Tuan about panels being blocked. He requested I speak with John in main about the issue. Left VM @ 4056356805 per customer request. Left call back number. Both systems are performing properly at this time. 10AUG2022 Jason B Arrived to finish tune up. Cycled system at equipment as the store is presently closed. Inspected all electrical components and connections. Take amp draws and verify pressures. Wash condenser coi
I arrived for a warranty problem with the filter base. I spoke with the homeowner and found that she can’t get the filter out. I inspected the system and found that the right side of the furnace is about 1.5-2” behind the door frame. To be able to get the filter in and out you have to bend the filter on one corner to get it to go in and out. The filter will seat properly in the filter base. I removed and put back the original filter multiple times. The homeowner wanted to try it for herself. I let her try to install the filter and she installed the filter herself by bending the filter the same way I showed her. She is upset that she has to bend the filter. She wants the furnace to have been installed 2” to the left to help with this filter installation. I offered to have my install crew come back and move the furnace, filter base and evaporator coil over 2” to help with this. I made i known that it will still not clear the door 100%. She said it would not pass code and the tape that we
Ray F 8/9/22 Arrived to a previous customer no cool service call and the tenant met me at the front door. I introduced myself and she showed me where the equipment was located. I inspected the system and found it low on refrigerant. It is noted on previous work orders that there is a known refrigerant leak. I added 2 pounds of refrigerant to the system to achieve the correct superheat. Contactor, wiring and disconnect are in good condition. Capacitor is within recommended manufacturer specifications. System is cooling at this time. Thank you for your business. Attempted to collect payment from homeowner by phone. Left voicemail.
Customer already had another company out
09AUG2022 Jason B Arrived for warranty call on recent install, there’s a hole just beneath the platform needs repair/ paint. Attached are photos
I arrived for bid all new duct under a home. This will be to replace the supply duct only and go back with the original boots and grills. We will remove all the old duct and install new flex duct. The duct will have a life time warranty on the duct. It will not be covered by acts of god such as animal damage, water damage or people crawling under/over the duct compressing and breaking the duct. It may take up to 3 days to finish this duct job. We will remove and hall off all old duct and leave no trash under the home. I will be following up with the homeowner.
Jesse 8/9/22 arrived at job checked unit and found a bad condenser fan so replaced motor customer cleaned condenser and changed filters while I was there explained to him that the dirty condenser caused the problem checked charge it was good temp dropped 3 degrees while I was there Checked coil it was good furnace is in hallway closet it is clean and installed correct checked drain line system is working at this time