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Very thorough, professional, and informative. Thank you for the service.
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JC was professional, efficient and explained each step of the process.
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I’ve used Interstate for years. They are always fast to respond and have great service with affordable rates.
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Austin is a very talented technician. On time, high quality workmanship and very personable. He answered all of our questions and made suggestions for us to consider. Looking forward to his service's in the future.
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Isaac was great! He was thorough and polite and answered all my questions. He did a complete inspection and changed the filter for me, and then offered to help with anything else I might need, like changing smoke detector batteries or light bulbs. This isn't the first time a tech from Interstate has done that. I've used this company for years and highly recommend.
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Tom M. 1-17-25. No heat. Customer stated the system was not doing anything. Found system locked out on a pressure switch error. Reset the furnace and found failed combustion air motor. The furnace is 19 years old advised the customer it’s past its typical life expectancy and would recommend replacement. Since it’s going to get cold out customer would like to repair the furnace. I advised the customer I cannot give a price or check availability until tomorrow. Product number 58cta070 - - - 12112 Serial # 1106a15101 903.30 18JAN2024 Jason Brown Arrived for blue shield no heat. Previously spoke with homeowner on the phone about the repair. We agreed to open the parts store for 150 and to the price of the part. Discussed scope of work, verified previous diagnosis, and replaced part. Adjusted gas pressures and verified heat rises. Checked all amps and capacitors. Replaced 16x25 filter. System is heating properly at this time. Thanks! Have a good weekend.
18JAN2024 Jason Brown Arrived for recent install no heat. Spoke with homeowner about the systems performance. They explained that they got up and the home was only 65 degrees and the system was not running. They explained that they moved a space heater into the closet and the system came back on once the closet warmed up. Inspected furnace and evap verified no obstruction I. The airflow. Verified components are operating normally then checked error history. Several failures happened with the pressure switch indicating flue or drain issue. Homeowner is leaving for vacation Tuesday morning. Will return Monday to insulate the drains. Discussed thermostat programming and the hold button. Instructions: How to set the thermostat to a permanent hold. 1 adjust temperature to the desired setpoint. 2 press hold 3 verify HOLD is displayed on the thermostat. If TEMPORARY is displayed the thermostat setpoint WILL change at the next scheduled interval. Press hold again to change from a tempo
18JAN2024 Jason Brown Arrived for previously discussed flue repair. Spoke with Derek about the scope of work. Verified materials. Disconnected flue from furnace. Drain water from section, then cut out after market increaser. Install new OEM increaser to prevent water from building up at the connection. Clean up piping and apply glue and primer. Hold joints in place for 30 seconds before reinstalling the flue. Cycled furnace in high and low heat. Checked drains. System is heating properly at this time. Discussed variable speed and staged equipment.
18JAN2024 Jason Brown Arrived for silver club fall tune up service. Spoke with homeowner about the systems performance. They explained that the system is working well, however the amount of noise the system produces is an irritant. I looked at the return chase and found it to be concrete. We then discussed insulating the floor to reduce the noise produced. I then cycled the system into heating and checked through all components and systems operation. After running the system through all stages I inspected the supply ductwork. Ductwork is old Mylar, I found no splitting or breaks. Discussed ductwork, moving the equipment into the attic, and system performance. System is working properly at this time. We decided to hold off on insulating the return chse for now.
Duct cleaning. Joe(JC)R. 01/16/2025. I arrived to perform the customer’s duct cleaning. The customer didn’t have any questions. I then removed the vent cover and laid drop sheets down. I inspected the ductwork and began to clean them. After cleaning the ducts I reinspected them. I then cleaned up. 01/17/2025 JeremiahF Arrived on site and went over scope of todays service with the client. Recovered refrigerant and uninstalled existing equipment. Flushed suction line. Ran new thermostat wire inside for new thermostat (10ft) had to run new thermostat wire outside due to weathering as well as a proper sized condenser pad and new liquid line (old liquid line was 1/4 and we require 3/8) installed new equipment. Installed duct board transition and sealed with metal tape and mastic. Pressure checked system at 250 psi and passed pressure check. Pulled vacuum down to 172 microns and passed vacuum decay. Cut out flue penetration for proper clearances. Cycled system and set gas pressure, outd
Jake Kring. 01-17-25. I arrived for a previous customer noise issue. I spoke with the homeowner and he cycled the system on to make the system vibrate as it’s running. I inspected the 4 ton system with two 14” returns and found the static pressure to be running at 0.72 IWC. I also found the blower wheel to be unbalanced causing the shaking of the system. The blower motor has been replaced. I informed the homeowner and showed him the manufacturer static pressure max limit and the static pressure the system is running at this time. I explained how this affects the blower wheel and how it can cause the fins to become loose and cause the wheel to warp. I also recommended to address the duct work because the high static pressure is what’s causing the issue. I also informed him that if we do replace the blower wheel and housing the motor bearings could have become loose due to the shaking of the shaft when the system is running out of balance and may need another blower motor after the wheel
17JAN2024 Jason Brown Arrived for previously bid bath exhaust flashing installation. Spoke with homeowners about the scope of work. Verified location and look of flashings. Disconnected existing exhaust hoses and made penetrations through roof. Installed 4” 90 and dove tailed ends to secure to decking. Sealed around elbows with silicone then installed flashings level and centered over the vent. Secured flashings to roof with roofing nails then sealed all penetration with silicone. Debriefed with homeowners. Left some excess hose on both vents for electricians to reconnect. Thanks guys!
Performed preventative maintenance on furnace for customer. Inspected the blower assembly, motor, electrical components, heating components, evaporator coil, heat exchanger and overall condition of equipment. Cleaned flame sensor and dust off the burners and components. Checked thermostat operation, amps, temperatures and gas pressure. System is heating properly with no issues present at this time.
Tom M. 1-17-25 blue shield maintenance. Furnace and Ac 07. Cleaned flame sensor set gas pressure. Idm amps .7. While inspecting the heat exchanger I noticed it has multiple cracked in multiple spots and also has a hole. Carbon monoxide level in the flue is at an unsafe level as well at 175 ppm. I have shut the furnace off and recommended not using it. Customer has signed an unsafe appliance form. He stated he has insurance on his system through State Farm and is going to contact them and get back with us. I’ve provided a price to repair along with labor due to the difficulty of the repair. I recommended upgrading the furnace due to being past its typical life expectancy. Overall condition and efficiency.
Austin 1/17/25 Completed the heat tuneup on the carrier 80% furnace. During the visit I went through and checked the system, thoroughly and all the mechanical parts on the system and everything was working great and within range of the manufacturer speculations no issues discovered during today’s tuneup only things that I did today, different than just routine check was cleaning that flame sensor on the unit and adjusting the gas pressure on the gas valve which are both very common things that we do on our tuneups but after cleaning the flame sensor I retested it and it was still running good just like prior to cleaning it so no issues there and the temperature split on the unit was in range as well so everything checked out great and the homeowner had the IQ 3000 installed into the system, and I was able to show him how to replace the filter on the filter box underneath the furnace during today’s visit and now he knows how to change it for next time and today’s appointment is comple
Tom M. 1-17-25. Remove and dispose old equipment. Install Premier 80% gas furnace. 10 years parts, 1 year labor. System has been financed through Wells Fargo. Install is scheduled for Monday afternoon.
Blue shield club heater maintenance. Joe(JC)R. 01/17/2025 Performed full system evaluation and safety inspection. I arrived to perform full system evaluation and safety inspection. The customer did have a good and said that everything was operating correctly at this time. I then checked the furnace. The heat exchanger was in good shape and the heater components were operating correctly at this time. The customer wants to have the dryer vent cleaned in the next few days. I also replaced the filters
Jake Kring. 01-17-25. I arrived for a club member fall tune up. I spoke with the homeowner and she had no issues with the performance of the system. I inspected the system and replaced the filter. I checked all electrical components and combustion readings. I found the system to be running well but dusty. We spoke about cleaning the system and cleaning a rental property she has and will think about getting us out to see if we can clean the system and clean the duct work of her rental property.
Austin 1/17/25 Completed the furnace tuneup on the 80% upflow unit. As I went through the system, thoroughly to check all the mechanical components to make sure it was all running to the manufacture speculation due to the manufacturer, putting a reading and range on every part on how it should operate we test all of them within those parameters to make sure they were good and everything passed the test and was working really good And there wasn’t any concern of any parts in there going out soon or anything of that nature I did adjust the gas pressure on the gas valve and brush out a little dust off the unit but other than that everything on the system checked out great there was no carbon monoxide or leaking gas on the system either the filter in the home was just previously replaced so I left a filter for them to change it when needed. I also asked about the yard signs and she gave me permission to put one out there and wanted it in the yard as of today’s visit.
Came out to call to discuss customers concerns with possible mold build up in one of his returns. Customer described what he had seen and said that he cleaned most of it off, but wanted our opinion on it. I took a look inside the ductwork and noticed that there was some bacterial growth insides the return box, but wouldn’t necessarily call it mold. Home was built in 2019 and customer hasn’t had the ducts cleaned. I recommended having the ducts cleaned and have an anti microbial treatment done in the returns. Also discussed the possibility of doing some IAQ products to help eliminate the growth from forming. Customer wanted estimates sent to him to review. Told him I would send him the estimates and also let the office know to deduct $99 from the duct cleaning if he moves forward with it.