Jason Brown did a great job assessing my homes needs. He is so knowledgeable, conscientious, and kind.
They are honest and awesome 👏
Very professional and friendly
Sam was amazing - it can be uncomfortable welcoming workers into your gone as a single woman. Not only was he incredibly knowledgeable, he was was respectful and kind and went above and beyond to help and explain. Will definitely use Interstate and request Sam!
Great service,repairman was very efficient.
Same high quality of service I have received every time. Best benefit is the very prompt attention I get when I call with a problem. Nathan was pleasant to deal with and professional in every respect
Excellent and honest company. Kianoosh was extremely helpful, knowledgeable, and courteous.
Our serviceman was prompt and courteous.
Really appreciate the tech who came out. He was prompt, friendly, professional and very helpful. He offered their loyalty program in a no pressure, but compelling format, and I’d immediately recommend the company based on this interaction. Will be using them again.
I arrived to bid a customer supply mini split install. I went over all options on how we can install the system and we decided on running the line set through the roof and attaching a condensation pump. The homeowner is aware of the hourly cost per technician per hour and that there will be a additional cost if we have to use any parts and materials from our stock. The homeowner will be contacting a electrician and will let us know once he has all the supplies.
Sam J - once I arrive to the customers home and greeted them at the door, I was told that they got the unit operating. Someone had recently cleaned the condenser and forgot to plug the disconnect. I was turned away at the door.
Breaker 30/60. 2.5 ton. I arrived for a 2.t ton air handler and a straight ac system replacement bid. I spoke with the homeowner and found that the system will, not pass through the access hole where the system is located. I explained that he can have a access cut is or we can cut in a large hole and install a filter box and grill in that location as a extra return to get the system installed in that area. This would be a additional cost if we had to add a return/access location for this system install. I bid 4 systems for him to go over. I will be reaching back out to the homeowner.
Sam J - arrives to service a system that was not calling for a new customer. Once I arrive, the owner of the property began showing me to the equipment. Once the service fee was agreed-upon by begin diagnosing system. I could tell that the blower was moving air as we inspected the furnace so I made my way to the condensing unit where I noticed the compressor was not running, but the fan was. Upon further inspection, determined that the windings on the compressor were open, due to overheating, most likely due to the capacitor, being weak and a low refrigerant charge. Cooled off compressor with water and put a new capacitor in just to check the operation, and the compressor came on. System is low on refrigerant, almost out. System was made in 1998 and is 25 years old. After discussing this, with the owner of the property, they decided to forgo gassing up the unit and elected to speak with a salesman which we have arranged for the following day. I left system in the same cond
07JUN2023 Jason Brown Arrived for new customer not cooling well. Spoke with Theyva and homeowner about the systems performance. We had our electrical bill spike recently then the AC stopped cooling the way it used it. We would also like to have a nest thermostat installed. Adjusted thermostat to off and equipment is still running. Inspected air handler found heat strips engaging, with homeowner permission I replaced the sequencer then replaced thermostat. Cycled system into cooling. Checked pressures and amps. Inspected filter found washable filter nearly 100% blocked. Installed 2 12x24 filters in place of the single 25x25x1. Checked delta found a 13 degree delta T. Spoke with homeowner about the plenum being too short and the lack of ventilation in the attic. System is cooling to the best of its abilities. 1 yr parts 1 yr labor.
I arrived for a silver club member no cool call. I met the son at the home due to the homeowner being out of state and not able to be here. He showed me the system and I found the wires in the condenser to have melted and caused the system to stop operating. I replaced the capacitor and repaired the melted wires in the system. I tried to contact the homeowner with no success. I contacted the shop and we will be reaching out and or billing the club customer.
Sam J - arrived to perform a non-club tuneup on a 2008 system. Customer greeted me at the door when I arrived in, began showing me to each piece of equipment and thermostat. Also showed me where the returns were and I left filters for future replacement. I began the service by rinsing off the condenser coil, then allowing it to dry while I serviced the furnace. Went to the furnace and check the blower motor capacitor and then the amperage during operation. Remove the coil door and inspected the evaporator, which does show signs of rust. Began checking components in the condenser. Checked the capacitor and contactor. I then powered up the unit and recorded amperage of the fan motor and compressor. Attached gauges and probes, then calculated superheat and sub cooling. Spoke with the homeowner after completing service and discuss today’s visit. System is operating properly and efficiently at 15 years old. [Furnace] Blower - 6.21RLA (13.7A) Run capacitor - 7.1mfd (10mfd) [Con
Silver club cooling maintenance. Joe(JC)Ritchal. 06/07/2023 Performed full system evaluation and safety inspection. I arrived to perform the customer’s annual spring service. The customer didn’t have any questions for me so I went ahead and checked the thermostat and washed the condenser coil. I didn’t check the furnace in evaporator coil. The furnace was in good shape and the evaporator coil was clean. I didn’t check the condenser which was in good shape and I didn’t see any issues. The refrigerant charge was good and everything was operating correctly. The filter was very dirty and I brought this to the customers attention. He’s gonna go to the store and get the filter as soon as you can to replace it.
I arrived for a new customer system replacement on a home they are expecting to add on another 700 sq ft to the back of the house and relocate the indoor system to the add on section. I inspected the home with the homeowner and found that we will have to increase the size of the system due to the house increasing in size. We would also need to change the duct work due to the old ductwork is undersized for the new system and will not be long enough to reach the new location of the system. I also bid a mini split installation in the front sun/porch room. The homeowner still needs to get the foundation set and the add on dried in for us to come back and inspect the framing to make sure we have enough space to install the system where they want it. Our bids are good for 30 days but we are happy to reassess the bid through your building process.
Sam J - arrived to service a recently installed condenser and coil that wasn’t cooling well. Customer explained that the temperature just would not come down no matter what time of day. I first inspected the evaporator coil to make sure there wasn’t anything blocking the airflow. It was then that I noticed that the temperature of the refrigerant lines were abnormal. Once making it to the condenser, I realized that the fan blade had come off of the motor. Once I pull the top, it seems as though the setscrew was not tightened from the manufacture, but was tired enough to operate for some amount of time. I inspected the shaft of the motor, the hub of the blade and the coil for any damage. I was able to put the blade back onto the motor and then powered up the unit and allow the system to run for several minutes. The setscrew is tight and motor is functioning properly. System is cooling on demand.
05JUN2023 Jason Brown Arrived for new customer no cool. Spoke with the homeowner about the systems performance. It stopped working sometime last night, it says it’s on and cooling but nothing is happening. Inspected package unit with homeowner. Found L1 burnt in contactor and fuse blown. Upon further inspection of the board I found ants all over the resistor. Cooling relay is cooked. Called Carrier to verify warranty and availability of parts. Spoke with homeowner about my findings. Carrier is closing in a couple minutes, so we are scheduling the repairs for midday Wednesday. Flipped disconnect to prevent further damage to equipment. Pausing appointment for now. 07JUN2023 Jason Brown Arrived for previously discussed warranty board and contactor replacement. Spoke with Richard and got started. Removed existing board and contactor. Installed new OEM Board and contactor. Cycled cooling at equipment and verified amps/ voltages. Rewired low voltage and had homeowner cycle equipment at t
Blue shield club cooling maintenance. Joe(JC)Ritchal. 06/07/2023 Performed full system evaluation and safety inspection. I arrived to perform the customer’s annual spring service. The customer didn’t have any questions for me so that started by taking the thermostat and washing out the condenser. I’ve been check the furnace and evaporator coil both of which were in good shape and clean. And then went and checked the condenser. The condenser was in good shape and I didn’t see any issues. I also checked the split temp and change the filter for the customer. The customer wanted to pay for their renewal even though it wasn’t quite time yet. I also wrote up an estimate for the customer for surge protectors.
I arrived for a new customer summer service tune up. I first spoke with the homeowner and found that the system will run and cool but is struggling at times. I inspected the system and found the condenser coil to be completely stopped up. I also found the suction line to have a minimal amount of ice on the line. I inspected the indoor system and found it to be clean and in normal working condition. I then inspected the duct work and checked the systems air temperature and duct work. I found the ductwork under the home to have a lot of debris in the duct work and to have sand in the system. I recommended to get thunder duct out to see if they can fix the duct work in place. This is a flat roof home and can’t have a system installed in the attic. I then cleaned the condenser and cycled the system on with no filters installed in the system. I found the system to start to work normally with better refrigerant charge readings. I suspect with the poor supply and return duct along with the di
Sam J - arrived to new customers home that had no cool, but was blowing air. Redo the homeowner and discussed his issue as he showed me to the equipment. Turn thermostat on then began diagnosis. Thermostat would call for cool and the blower motor would come on buddy condensing unit was not receiving low-voltage. When I made my way into the attic, I found that the secondary drain float switch was full of water, keeping the condensing unit off. Use my shop vac and nitrogen to clear the drain line from the attic and outside at the drain outlet. Tested drain with my pump up sprayer and got good water flow at the outlet of the drain. Explain to the customer what I have done and what he can do in the future if this happens again. System is operating properly on demand at this time.
07JUN2023 Jason Brown Arrived for summer Arrived for summer tune up service. Spoke with Frank about the systems performance. I replaced the filters yesterday and there are no issues with the system. Opened furnace closet and immediately heard water running. Inspected water heater and found water activity running and draining. Inspected water heater and found the tank to be cracked and leaking. Showed Frank what I found. We discussed replacement and we will be getting a call from his wife later today. Inspected plenum blower and electrical components at the furnace. Inspected AC. found capacitor and contactor in good shape with pressures and amps within manufacture specs. System is operating properly at this time. Attached is estimate for water heater.