Came out to call to replace recommended fan motor and clean the condenser coil. Pulled existing motor and capacitor, added new capacitors due to new motor needed a 10mfd capacitor instead of 7.5 that the original used. Installed new fan motor, and washed condenser coil. Went to cycle system on and found more issues with the unit. Thermostat wasnt relaying proper voltage to outdoor unit so it wasn’t functioning correctly, and the electrical elements weren’t wired up properly either. Customer stated that he would get messages from the existing eco bee that the emergency heat was running longer than normal, and that the heat pump rarely functioned. Customer was skeptical about the existing motor even being bad to begin with but we spun the shaft and the bearings were shot. Let him know that I could replace the thermostat and then cycle heat pump on to test it. He approved, so I replaced the thermostat and cycled the heat pump on and it worked. The heating elements are an additional issue