Jason was very professional, polite and did a great job.
I enjoyed your serviceman he was respectful, on time and professional.
On time and friendly staff
Isaac was knowledgeable, did an awesome job, and took the time to explain what he did and how we can improve the efficiency of our Airconditioning.
105 degrees and a/c quits. Thought may not get anyone to come out today. Called Interstate and the said 2-3 hours. Jason arrived on time and immediately found the problem. 5-Stars! Great job! Very happy with the service.
Jason was very professional, knowledgeable, thorough and caring! He came and assessed the problems with our a/c and repaired them. He made it a very comfortable and excellent experience!
A/C quite working at 9:00 PM. Called and a technician was despatched the following morning and my A/C was fixed by 10:30 AM. My wife was sick with COVIS so it was very important to to remove her from isolation. Great Job Interstate!!!!!
From the time I called, to the end of the service technician completing the service- everyone was incredibly nice, helpful and so fast!
Professional and honest.
I’m one of the club members. My air went out during the night and they were able to. One the same day. Took 2 minutes to find the problem. Fixed and on his way in 45 minutes. Ray was courteous and got the job done correctly
I arrived for a new system warranty call. I spoke with the homeowner and found that the outdoor system shut off before the indoor blower motor will. I explained that that is normal and it’s nothing to worry about. The main issue the homeowner is concerned about is that the outdoor system is making a loud noise when it shuts off. I inspected the system and checked the amps and refrigerant charge. I cycled the system off at the disconnect and the thermostat multiple times to see if I can get the outdoor system to make the same noise. I had the homeowner with me to see if I replicated the noise. Nothing I did to the system would make it make a any noise that was abnormal for this system.
Ray F 8/8/22 Arrived to a new customer no cool service call and the customer pulled in the driveway as I was knocking on the door. I introduced myself and they showed me where the air conditioner was located. I did not enter the home. We found neither the air conditioner compressor or fan motor running. Had 240 volts to the contactor. Found the 45/5 mfd run capacitor reading 0/0. Contactor, wiring and disconnect are in good condition. The condenser coils are very dirty. Informed customer of my findings and quoted pricing for a new capacitor and our preventative maintenance program. Authorized the repairs. I replaced the capacitor, cleaned the condenser coils with water and checked the system operations. Found the refrigerant levels normal. Compressor and condenser fan motor amps are ok. System is cooling at this time. Recommend routine preventative maintenance on the system for increased efficiency and lower utility bills. Thank you for your business.
Our Quantum 2.0 unit comes with built-in Wi-Fi, allowing voice control with Bixby 2.0^ and monitoring from anywhere with an internet connection through Samsung’s SmartThings app. Users can remotely regulate temperature, adjust settings, receive real time updates about performance and daily energy usage, as well as troubleshoot solutions when a repair is needed.
I arrived for a new customer system replacement bid. I inspected the system and went over the options with the homeowner. We decided to go with a select system at this time. They will be getting other bids and I will be following up with the homeowner.
Came out to call for a customers concern about the AC not cooling properly. Customer stated that the thermostat didn’t seem like it was working. I checked system over and found the AC operating properly and refrigerant pressures were good. Advised customer about the type of thermostat and how it can not be as accurate when it’s older. Customer wanted the thermostat replaced with something identical and not digital. I picked up another kind of analog thermostat and replaced it the existing one. Filled gap behind thermostat with tape, and secured it to the wall. Tested new thermostat to make sure it worked properly. Discussed with customer about where to set thermostat during the day. Customers get cold easily so I suggested customer keep it at around 74-76 and see how that works out for them.
Aug 08 2022. Jake Kring. I arrived for a new customer no cool call. I spoke with the tenant and found there was at least two other people/company’s out to diagnose and see what was wrong with the system. We found that someone took refrigerant out and another company put in refrigerant. We inspected the system and found the evaporator coil to be clean and in fair condition. We inspected the cod and found it to be running well but it’s a little low of refrigerant. The system was running at 6 deg sun and calls for 11. We contacted the homeowner and explained our findings and recommended to preform a leak search to see if the system is leaking due to the reports we received from the tenant and their work order said. The homeowner just wanted to get the system running properly at this time. We added 8 OZ of refrigerant and set the system subcooling at 12 deg. This system is running properly at this time.
No cool. Evaluated system and found compressor run capacitor to be out of tolerance. Rated at 70uf, actual was .2uf. Replaced capacitor under 10 year part warranty. Labor warranty has expired. Washed condenser coil and checked operation. All amps and pressures are good. System is operating normally.
Jesse 8/8/22 arrived at job changed filters the were really dirty then went and cleaned condenser coils checked all amp draws on all motors and compressor everything was in range customer said she would change filters more regular don’t want the filter plus plan. Inspected duct work duct work is not strapped up supply duct looks older the return ducts looks to be new and strapped system is working at this time
Silver club summer service. Homeowner maintains filters. Blower motor run capacitor tested good, motor and wheel are clean, indoor coil is clean, condensate drain line is clear. Washed condenser coil, dual run capacitor tested good, contactor points are good, all electrical connections are tight. Checked operation. All amps and pressures are good. This is a non txv system, superheat was 11 degrees, air temperature drop at furnace was 22 degrees. System is operating normally.
I called to see if I can come out and inspect the system. The homeowner had another company out and bid to replace the condenser for $3800 and said it was not necessary for me to come out because they are replacing it Wednesday. I looked up our pricing for a 3 ton R410A condenser replacement and we are below the other bid. I cannot see the schedule or if the equipment is ready to pick up. I will place this call on hold and follow up with the customer on Monday morning for replacement availability.
I arrived for a new customer no cool call. I spoke with the homeowner and found that the system is running and cool it it is having a hard time keeping up and it’s struggling. I inspected the system and found everything to be running. I inspected the system in the attic and found the evaporator coil and blower wheel to be clean. The evaporator coil is extremely rusted. I inspected the condenser and found the system to be running low on R22. This system holds 15 pounds of refrigerant. I made this aware to the homeowner and explained our no warranty policy on refrigerant. We decided to not look for the leak but add refrigerant to the system. I added 3 pounds to the system and set the system superheat at 10deg. I recommend to start planning on replacing the system vs keep adding refrigerant to the system. This system is running and cooling at this time.
Jake Kring. Aug 05 2022. I arrived for a no cool call on a system we recently serviced. I first spoke with the homeowner and found that the 24 year old system we recently charged was not working again. I inspected the system with the homeowner and found oil to be on top of the condenser and on the side and bottom of the condenser. I confirmed that the system is low on refrigerant. The homeowners were upset that the refrigerant did not last as long as they wanted it to. I showed the notes from our previous technician and he stated that there is no guarantee on how long the refrigerant will last. I also maid it known that they should have that receipt in their email. I offered to look for and see what part is leaking and see what it would take to repair the system but i did make it aware that it could be costly. The homeowner has already sold the house and they are going to be getting with the new owners to see what they want to do about the system.
Jesse 8/5/22 arrived at job checked out system found bad contact on condenser Replaced started system up checked Freon capacitor made sure the blower was working customer is going to sell house the pump kemp in the house dropped from 91 degrees to 87 degrees before I left she is going to change the filter herself because of the construction going on inside system is working at this time
Ray F 8/5/22 Arrived to a new customer no cool service call and the customer greeted me at the front door. I introduced myself and asked what ac issues he was having. He stated his thermostat is blank and it’s very warm in the home. He showed me where the equipment was located and I entered the attic through an access in his bedroom closet. Found the emergency float switch tripped, but no water in the drain pan. The condensate drain line is clogged. Informed Derrick of my findings and he authorized the repair. I cut and cleared the pvc drain line and coupled back together. System came on and I inspected the system. Found the evaporator coil clean. Blower motor is also clean and the capacitor is within tolerance. Inspected the condenser and found the compressor shut down on thermal overload. I cooled the compressor with water hose and cleaned the condenser coils. After the compressor was cooled, the system started back up and I checked operations. Refrigerant levels are
Blue shield club maintenance. Performed full system evaluation and safety inspection. Mini split system with two heads. Checked condenser amp, checked system operation, washed out filters and washed condenser coil. System is operating correctly at this time.