Polite, professional and courteous.
Mike was respectful, answered all my questions, and was early! Will be referring interstate to friends and family. Especially appreciated him covering his shoes before he came inside.
This is a business you can count on to do regular and emergency service calls!
I was afraid of the outcome from my service call. The prognosis was worse than I could have imagined. Because of Isaac’s personable demeanor, his patience with me and his ability to be knowledgeable and informative, he drove away with me having a good experience with him and him representing Interstate!
Isaac was quick and efficient getting my unit working again
Excellent troubleshooter, found the problem, fixed the problem quickly.
Austin was very personable, respectful of myself and the property. He kept me informed each step of the service experience. I really appreciate that.
On June 18, 2021 I arrive to a new customer nonmember upon arrival I agree to the customer and they stated that the blower was working when it wanted to I checked the unit blur was out on thermal let it cool off try to get it to start it did start but only spun for a little bit and not fast at all recommended blower replacement customer agreed will have to order the part in the morning and then get back out here as soon as the part is available. Thank you for your business mike t
I arrived to bid a 3 ton system replacement. I spoke with the homeowner and his daughter and found that they have to charge the system with r22 every summer. We decided to bid a carrier 3 ton with a 10 year parts warranty.
came out to give estimate for replacement of system and some adjustments to help circulate air and get get more air upstairs. Gave estimate based off of discussion with homeowner.
I first arrived for a system replacement bid for a customer that is trying to sell there home. I first spoke with the homeowner and found that the house is 2800 sq with a 3 ton system. I recommended to have a larger system installed but this system has been running for 15+ years and has worked fine so far. That also had another company out and they did a tune up on the system and itâ€™s still not working. I inspected the system with the homeowner and found the blower motor to be completely stopped up and the condenser coils to be completely stopped up. I checked the systems refrigerant charge and found the system to be running at -4 deg super heat and the head pressures was running at 408 psi and the compressor was bypassing. I also found the capacitor on the condenser to be weak but is in running condition. I also found the evaporator coil to have minor debris on the evaporator coil and the heat exchanger to be in working but poor condition due to age. We decided to clean the blower m
On June 18, 2021 I arrived to the VA hospital for one of the units being down upon arrival I met up with my weight to the Kâ€™NEX with one system on it went into the unit to the thermostat the electrician was there going through the power supply unit thermostat was reading 60 and set temp was 60 I gave the unit a quick rinse to check the charge everythingâ€˜s good on that the power supply unit supplies prior to the package unit on that building and then the two package unit on the cath building the AC system is working like it should thank you for your business Mike T
Arrived 18 June for an air conditioning no cool found inspection and the condenser is filthy clean the clean the condenser and it was about a pound low on 410 a customer authorize top off system has a 16Â° split on it and a mobile home with fixed orifice had 7Â° of superheat with 8Â° of sub cooling on a fixed office customer is going to replace their own filters.
Came out to call for a system not cooling properly. Customer stated that it just seems to run non stop, so they shut it off for now. I cycled the system on from the thermostat and checked the AC over. Found it to be very dirty and also low on refrigerant. I washed the condenser coil thoroughly, then let the system dry out and rechecked charge. Let customer know that the system is low on refrigerant. Due to the age, condition, and refrigerant the system uses, I recommended replacement of the system. Customer stated they are planning on replacement, but need to get it going for now. I added 4.2lbs of R-22 to get correct superheat on system. I was actually able to locate the systems leak as well. It is in the liquid line king valve and is leaking through the cap. Told customer I could put pipe sealant on it, to slow down the leak, but I canâ€™t guarantee how long the refrigerant will last. Customer is aware of the leak and visually saw it leaking. Customer paid $500 in cash and will come
18JUN2021 Jason B Arrived for warranty call on recent install. Found fan running but compressor out. Started the system up with a hard start ran for a few minutes valves are bad on the compressor we will have a senior tech out Monday to go over repairs or replacement. There is a 410 txv in the closet with the system. This system is currently running r22 customer asked about a different systems thermostat not keeping up, itâ€™s near the main entry and the building has a high occupancy and traffic. With 1 AC not working properly and this location itâ€™s not able to keep up. Pressures and delta were excellent. Give us a call if thereâ€™s anything else we can do.
Arrived 18 June for AC no cool for the office found that two condensers refrigerant pipes were pipe together and there they were also sharing electricity I refuse to touch this job at this time this unit and it really needs replaced.
Came out to call for a system not cooling properly. Customer stated that the upstairs system isnâ€™t working as a well during the hotter parts of the day. I checked the system over and found that the attic space is quite small and the roof line is about 2-3 feet from the ceiling in most places. Got a temperature reading of 135 degrees and wasnâ€™t the hottest part of the day yet either. I also found the condenser clogged with debris, keeping it from operating efficiently. Recommended customer have more attic ventilation put in on the roof for the upstairs and see if that solves the issue. Also recommended maintenance on systems be done yearly. Went ahead got approval to wash units and check operation. Cleaned both the upstairs and downstairs condenser coils. Checked amps, and temperature readings. Mini split has a 23 degree temperature difference at this time. System is operating properly within manufactured specifications.
***This job needs 30+ ft ladder or 2 men to properly tune up, due to roof height. Silver Club AC service, the last visit was Feb, 2020, due to COVID precautions. Spoke with customer, and changed air filters. Went on roof, and checked capacitor, contactor, blower, electrical, drainage and airflow. Washed condensing coil with pressure washer and water bucket. Checked delta t inside and outside. System is working well at this time. Spoke with customer about different airflow options, to try and get more balanced air between upstairs and downstairs.
Warranties: 10 year parts 10 year coil 10 year compressor 1 year labor
Arrived on 18 June for a no cool found upon inspection of bug in the contactor was able to clear the bug system test find this time when ahead and wash the condenser because the condenser was clogged up system currently has a 22Â° superheat with a 8.3Â° sub cooling is a fixed orifice system. Also inspected other unit ductwork there was a complaint of not enough airflow to one of the bedrooms but the unit has adequate flow at this time.
Performed AC tune up. Cleaned the condenser and inspected the indoor and outdoor units. Inside the blower wheel was clean and the blower motor capacitor checked out good. Outside at the condenser the refrigerant pressures checked out perfect and the capacitor was reading good. Compressor and fan motor amp draws were good as well. Overall no issues were found. Unit is working great and ready for summer.
No cool. Found plugged condenser coil. Removed panels and cleaned coil. Reinstalled panels and checked operation. All caps check good. all amps and pressures are good. Unit operating normally. Left tstat set at 70 deg.