Representative came out to inspect the site and explained the process. Very knowledgeable and responsive when I had other questions after his visit. Great value considering the time and knowledge of installing the mini split heat pump.
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Very knowledgeable on installation of mini split. Came out the next with unit installed at about 6 hours and next day to install drain. Nice and professional technicians.
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Reliable honest service is always expected, however with Interstate & Isaac that's what you get each time.
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Jason was great as usual, did the work and explained everything to us. We feell very blessed to have him for tech.
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Joe is very professional and informative. I'm very pleased with his work.
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The team is great and very informative would recommend !
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Service tech arrived on time. Explained everything in plain English. Customer service rep I talked to on the phone to make the appointment was great
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03DEC2024 Jason Brown Arrived for silver club fall tune up. Spoke with Karen about the recent leak. She explained that It hasn’t happened again and that she’s had no trouble with the heater. I first disconnected power and inspected both primary and secondary heat exchanger. Reinstalled blower assembly then Cleaned the flame sensor, checked through all Limits and safeties. Inspected acid trap and drains. Checked over HSI and burners, then cycled the equipment. Measured heat rise and tested for monoxide. Heat rise at 60 of 70 max at a 3.4 iwc gas pressure. Trimmed back r and float switch then reconnected. System is heating safely and properly at this time. Thanks!
Austinz 12/3/24 Completed service call visit during visit spoke to the homeowner about the current issues with the system which was the blower running before the heater ever kicked on after further examination of the equipment we discovered that the fan was on in the app, causing it to have those issues once turned off, it started having regular functions so we then went through the system to check and make sure there wasn’t any issues going on. That was an apparent to how it was operating and after checking. Throughout the system, the equipment was working as it should be combustion needed a little adjusting on the gas valve however, it was causing the high limit to shut off so we left it as it was so that it would continue running without shutting off and customer was aware of the adjustments and was OK leaving it the way it was already adjusted to and as of now the system is running and operating just fine and he was able to put a interstate sign in the yard for the homeowner and
Called multiple times and left voicemails. Can’t get ahold of pac oak for approval for repairs.
Homeowner called and said he corrected the problem. Closing ticket.
02DEC2024 Jason Brown Arrived for silver club intermittent thermostat issue. Spoke with homeowner about the systems performance. The thermostat keeps turning off at night. It says Batt on it. Inspected thermostat removed batteries and cycled the system. Let system run while monitoring power. Checked over electrical connections for loose wires. Cycled system sever times. I believe the batteries were starting to corrode in the thermostat. Discussed findings with homeowner. We agreed to keep an eye on it, and if it causes any more issues we’ll replace it. System is heating properly at this time.
Jake K. Austin . 12-02-24. I arrived for a previous customer system heating constantly issue. We inspected the system and found the system to be heating to 79 deg and the thermostat was set 70 deg. We inspected the system and found the main power coming into the air handler was 245V across both legs and one leg to ground was 8V and the other was 210V to ground. We left the system in the heating position and pulled the thermostat and found the system to stay on in the heating mode. When we thumped the sequencer the system cycled off of heating mode. I informed the homeowner of the issue with the power coming into the system and that I recommended to have it inspected by a electrician to see what it would take to make the changes with the power to help prevent issues with the system. I left the homeowner with my information for the electrician to contact me to when the electrician comes to inspect the system.
02DEC2024 Jason Brown Arrived for condensation leak on recent install. Spoke with homeowner about the damage. They showed me the spot where the Sheetrock is bubbling out. I then inspected the drain line. I found the condensation line terminating just to the left of the drain. I moved the line over to the cup and secured it with metal strap. I then cycled the system into heating and watched the equipment drain to confirm proper operation. Trimmed back armaflex to verify no water is dripping down the exterior of the pipe. Cleaned up area and shut attic access. Called Mr Handyman North to schedule repairs. They will give me a call tomorrow morning. Homeowner will contact their handyman and we’ll move forward with who ever is first available. Thank you guys I apologize about the inconvenience if there’s anything else we can do please don’t hesitate to call. Pausing ticket until I hear from the handyman.
Jake Kring. 12-02-24. I arrived for a possible re-call on a system we checked a week ago and found no issues at that time. I arrived and spoke with the homeowner and found that the system stopped working last night and only came on once in the morning. I inspected the system and found the furnace to be on a permanent lock out on a 31 code / pressure switch failure. I reset the furnace and checked the 24 V power to be supplied to the control board and the system did not send 120V power to the induced draft motor to start the furnace cycle. I then removed the plug from the board and checked the same power output and found the board to not be sending 120V power to the induced draft motor directly from the board. I informed the homeowner and we decided to sign up on a monthly club plan and to go ahead and order the board for replacement. We will be out to replace the board as soon as we get the board on hand.
Jake Kring. 12-02-24. Need to come back to correct filter base set up. Will need to take new filter base and install on the side of the furnace. Leave old filter base in place and seal off and screw door closed. See Jake for options on old filter base.
02DEC2024 Jason Brown Arrived for friends and family tune up and smell. Spoke with Karen about the systems performance and smell. She explained that the system is working, she is just smelling heat. Inspected equipment replaced filters. Cycled heating and verified systems operation. checked heat exchanger and tested for monoxide. Found 0ppm of CO. Tested monoxide detector, and smoke alarm. System is heating properly at this time. Take care Karen it’s always good to see you and catch up!
01DEC2024 Jason Brown Arrived for blue club no heat. Spoke with homeowner about the systems performance. We believe the pilot is out. I inspected the equipment and found the acid trap clogged and not allowing the pressure switch to close. With permission I opened the drain and cleaned out the trap. I refilled the trap with clean water and cycled the system several times to verify performance. Checked over system safeties and heating components. System is heating properly at this time.
30NOV2024 Jason Brown Arrived for non club no heat. Spoke with homeowners about the systems performance. Recently we had our gas line worked on. Everything is working except the furnace won’t light. It will only blow cold air so we unplugged it. After receiving permission I inspected the furnace. I cycled heating while monitoring voltage. System failed to light 3 times, however now I cannot get the system to not light. Cycled system several times, open and shut gas valve several times. System is heating. Checked over all components at the furnace and found the run capacitor weak. Discussed findings with homeowners. We decided to replace the capacitor at this time. Replaced capacitor and checked over operation. System is heating at this time. Filter size is 14x25x1 Thanks guys!
30NOV2024 Jason Brown Arrived for non club no cool. Spoke with homeowner before arrival and received approval to work on the equipment. Spoke with Tenant about the systems performance. He explained that the furnace would no longer light. As this is an older furnace I first removed the blower assembly and visually inspected the heat exchanger. I found so rust, but no visible cracks. I then Cycled equipment into heating and found the pressure switch not closing. The Switch is designed to close at -.55 iwc and I found the inducer is pulling -2.35 iwc. The switch has failed. I Manually bypassed switch and furnace ignites. Checked through all components and confirm switch is the only issue. Called homeowner and discussed findings and pricing. We decided to move forward with a universal pressure switch. Installed switch and adjusted closing pressure to -.6 and cycled heat. Switch closes and system lights. Cycled equipment with tenant via the thermostat to confirm proper operation. System is
29NOV2024 Jason Brown Arrived for non club no heat. Spoke with the homeowner about his systems performance. It won’t heat and it won’t turn off. Inspected furnace, found high limit switch failed. Discussed causes/ heat exchanges/ and monoxide. Inspected heat exchanger I did not find any cracks or rust. The only universal limit I have on hand cuts out at 175 and the high limit that failed cuts out at 230. I explained that this limit will get them running however the system will periodically shut down due to the switch opening. Will call Monday to schedule a return visit with the correct switch. System is heating, but not properly at this time. Thanks guys!
29NOV2024 Jason Brown Arrived for silver club no heat. Spoke with Karen about the systems performance. It works and I haven’t had any problems except that there is water coming from the closet. Inspected system found water on the furnace insulation beneath the acid trap assembly. Ran system watching for drips leaks. Checked all fittings but everything is dry. I then Tightened all fittings and hose clamps. I discussed my findings with Karen we decided to move forward with a test and verify. The winter maintenance is due tomorrow, so I will have the office reach out Monday to schedule a return visit/ tune up. System is currently heating at this time. 4053238236 Jason Brown