He was great. He was a professional. He told me what he was doing and explained what needed to be done.
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Jason Brown knows the ac business! I request his service anytime I need to have Interstate. He was on time. He was professional. He answered all of my questions. He was very detailed.
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Jason was an excellent and friendly technician. He took the time to really explain what was happening with my unit.
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I appreciate that he explained what was wrong and how it was fixed.
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Great service. Was available even on Easter Sunday without an up charge
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We have been with Interstate Heating & Air Conditioning for years. Their staff and technicians are always reliable and professional. Highly recommended
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The guys did a great, clean job and were very professional and friendly. Thanks again!!
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He has serviced many of my houses and is always looking out for me. I hope he never leaves!
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Joe was very knowledgeable and courteous and does great work.
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Jake was our service guy and he was absolutely amazing. Super knowledgeable in this line of service. We bought our house in 2020 and have had multiple people working on our unit and nobody ever explained to us in full detail exactly was wrong with our unit. Cannot thank him enough.
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No cool. Joe(JC)R 04/26/2024 I arrived to a call with a customer, said the system was icing up and not cooling the house. I found that the system was low on refrigerant, and I got the go ahead from the customer to add up to 2 pounds of refrigerant before looking for a leak. I added a pound of refrigerant to the system and got the subcooling with the required range. This system is now cooling the house and I went over, the cost of searching and repairing the leak with the customer and also the costs and benefits of our club plans including the red club plan and it’s included pound of refrigerant.
Blue shield club AC maintenance. Joe(JC)R. 04/26/2024 Performed full system evaluation and safety inspection. I arrived from the customers, annual AC maintenance. The customer didn’t have any questions for me and said that the system which was two years old was running well and didn’t have any concerns. I washed out the condenser, then changed the filter and checked the furnace and evaporator coil. The evaporator and furnace were both in good shape and running well. I didn’t check the condenser which is also in good shape and running well. The customer didn’t have any questions for me and I talk to her about protectors and she said that if I sent an estimate, she would show it to her husband and they would think about it.
26APR2024 Jason Brown Arrived for blue club summer tune up service. Spoke with Dale about the systems performance. It’s working well. Inspected furnace and evap coil. Found blower wheel quite dirty, and capacitor running weak at 8 out of 10 mfd. brushed out evap coil and moved to inspect the AC. Pulled all panels and washed out coils. Removed compressor blanket and washed it and the compressor. Reassembled the AC and measured all amps and pressures. Capacitor contactor and hardstart are working well. Buttoned up AC. and spoke with Dale about my findings. We decided to go ahead and take care of the blower wheel and capacitor. Opened furnace and pulled blower assembly. Brushed out wheel and blew out motor with nitrogen. Wiped down assembly and reassembled the equipment. Cycled cooling to verify operation. System is working to the best of its abilities at this time.
Performed dryer vent cleaning inspection for the Sabin family. Introduced myself to Mr. Sabin Once arrived to job. Mr. Sabin Wanted to dryer vent cleaning because he Had one about a year and a half ago. After discussing with him, what a dryer vent cleaning would be In full details, step-by-step, I went ahead and inspected and realized that the dryer vent hose that’s connected to the dryer itself (dryer is stacked on top of washer in hallway of home) Is unattached to the driver vent discharge that leads to the outside. The outside is the only way to clean because it is in a basement in a crawlspace. That is not accesible to me. I took photos and showed Mr. Sabin What I had found and let him know that we will need to get someone that can fit in the crawlspace to reattach it in order for me to get it cleaned. I also let him What time would possibly be in order for us to get back out there ASAP And also possibly wanting something that’s more of a permanent solution to the issue in a crawls
Red club AC maintenance. Joe(JC)R. 04/26/2024 Performed full system evaluation and safety inspection. I arrived for the customers annual AC maintenance. The customer didn’t have any questions for me and said that everything has been working well. I arrived and washed out the condenser and got started with checking the furnace. Jeremiah arrived shortly after that to perform the dryer vent cleaning, but was unable to as the dryer vent hose was disconnected inside the skirting of the house’s crawlspace. I finished checking the condenser, which was in good shape and running well. Jeremiah told the customer that we would have to find a time for somebody to come out and crawl under the house to reconnect the dryer vent. It is a very tight and small crawlspace though system is in good shape and running well and I didn’t see any issues. I also change the filter for the customer, The system is operating correctly at this time
Today I had the pleasure of conducting maintenance on a 4 year old Carrier systems. Upon arrival, the homeowner stated that system had been running fine. I started by verifying system cleanliness and found some dust and minor debris in the ducts from the sheet rock when the home was built. I then verified all amps temps and pressures. I found the compressor inrush (LRA) out of manufacturer specifications. It is not to exceed 109 amps but I read it at 127.1 amps. I discussed my findings with the homeowner who would like to discuss with her husband. All conditions otherwise normal at this time.
Jake K. 04-26-2024. This bid is to remove two complete systems and install two 5 ton carrier gas furnace paired with a heat pump. We will remove the old duct work u dear the house and in the attic. The exsisting duct ran in the walls will remain the same. We will re connect to the duct in the walls. We will install both condensers per state code. We will install both furnaces per state code. We will hall off all old equipment. The system will come with a 10 year parts warranty and a 1 year labor warranty. The duct work will have a life time warranty excluding damages from acts of god and other contractors damaging duct crawling under the home. The system will have dampers on all trunk lines off of the plenum. All duct work will be strapped per the homeowners liking and per code. We will run all duct as straight and level given the space to work in and obstacles through the attic and crawl space. We will seal all flex duct and metal duct connections to try and get 100% sealed duct syste
Jake K. I arrived for a system not running. I inspected the system and found the wire harness on the control board to not be sending 24V through the control board. I loosened the zip ties and the control board made connection. The system stopped having issues at this time with the change. We will watch the system and see how it preforms now.
Callback. Joe(JC)R 04/25/2024 I arrived to a complaint of the thermostat, not lighting up or responding. I found that the thermostat was for an unknown reason that bringing on the heat every time I tried to start and there was a short that was causing the system to shut down for minutes at a time and then start back up. I replaced the thermostat at no cost to the customer and fixed the pinched wire.
15APR2024 Jason Brown Arrived for. Blue club two system summer tune up service. Spoke with Mary about the systems performance. Well I haven’t ran them this season, so you tell me how they’re doing. Cycled both systems at the thermostat. Replaced filters. Inspected coils and all components at the furnaces. Washed condenser coils and checked all components at the ACs measured delta Ts and verified system operation. While out I noticed some sand in the registers. Spoke with homeowner about the sand and we discussed cleaning, repairs and dryer vent cleanings. Attached are estimates we discussed. Systems are operating properly at this time.
Callback. Joe(JC)R. 04/24/2024 I arrived to a call where we had recently ran a maintenance. The customer said that the system had run well up until this afternoon when it just stopped and the thermostat was blank. I found that the door switch was not being pushed in properly, even though the door was screwed in and attached tightly. I adjusted the door and made sure that the door switch was depressed and ran the system.
Silver club AC maintenance. Joe(JC)R 04/24/2024 Performed full system evaluation and safety inspection. I arrived to perform the customer’s annual AC maintenance. The customer said that several days ago they had tried to turn the heat on. They said that the furnace never fired and never produced hot air. I found that the gas valve was bad and not opening up. Also, when I was checking the furnace, I found that the blower motor was pulling excessive amps, and the blower wheel was dirty. The ductwork is also somewhat dirty and I recommended a cleaning to them. The evaporator coil and condenser are in good shape and are much newer than the furnace. The evaporator coil and condenser. Are two years old and are a Lennox brand. The furnace is Amerstar brand and is 19 year old.
Came out to perform preventative maintenance on 19 year old Carrier AC system. Discussed with customer about maintenance being provided today, filters, and any issues I could look into for him. Customer stated that the filter probably needed to be changed and has some available. Changed filter for customer, and I did a thorough inspection of the equipment located in the hallway closet. I inspected the blower assembly, motor, capacitor, wiring, amps, and overall condition of the furnace, coil, and drain. Checked and tested thermostat operation, wiring, capacitor, amps, temperature and pressures. Found no issues with how the system is operating. System is cooling properly within manufactured specifications at this time.
Silver club AC maintenance. Joe(JC)R. 04/23/2024 Performed full system evaluation and safety inspection. I arrived to perform the customer’s annual AC maintenance. The customer said that everything had been working well, but she wasn’t sure if she needed a filter change or if she had the electrostatic media inserts for her air cleaner. I told her I would check when I looked at the system. I washed out the condenser, which was somewhat dirty and needed a good wash. I checked the furnace in evaporator coil. Both of those were in good shape and running well. The air cleaner media was dirty but she does not have any replacement inserts left and will order some. I then checked the condenser, which was also in good shape and running well. Overall the system was in good shape and running well.
Non club AC maintenance. Joe(JC)Ritchal. Joe(JC)R. 04/23/2024 Performed full system evaluation and safety inspection. I arrived from the customers requested air-conditioning maintenance. The customer didn’t have any questions for me so I went ahead and got started with the maintenance. I washed out the condenser, then checked the evaporator coil and furnace. The evaporator coil was clean and in good shape along with the furnace blower motor . The blower motor capacitor was starting to get weak because of the dirt buildup on the blower wheel, causing airflow issues and weighing down the motor. It would be best to pull the motor in order to clean it properly. I then went and checked the condenser, which overall was also in good shape, but the compressor capacitor is starting to go weak and needs to be replaced as well. I brought this all up to the customer and talk to him about the bundle savings kit that we have And how that those three repairs would be able to fit within that. I told