During the last icy blast, my heater went out. Isaac work in subzero temps to get my heater going, and Brandon followed up with a permanent fix the next week. Polite, caring, considerate. My comfort was their concern.
Came out on a Sunday and got the furnace back up and running during the attic weather events. Top notch service and technician.
Our technician Brandon Nelson was awesome. Got our system back up and running on a day he didn’t even have to be working.
Lost my heat last night. It's a 90% unit so drain line froze. Isaac made it out around noon and fixed everything over a 2 hour period including having to go get some new pipe in the snow. Did a great job, professional and neat. You need more techs like him.
Isaac checked and fixed our heater problem, explained the problem and fixed it in excellent time! He also was very personable and compassionate! We were very happy and satisfied with Isaac his expertise and work!! Thanks!!!
Jake was extremely knowledgeable and friendly. He was also patient enough to explain the technical aspects of the job that we didn't understand!
Blake was awesome, really knew his stuff and I will def use them again.
The Tech arrived and went to work checking my heating system and the thermostat and solved the problem I had with getting heat on a very cold Tuesday. Both my two dogs and I were able to have a great nights sleep.
The technician was friendly, informative and on time. We were very pleased.
I arrived for a blue club member no heat noise on a home that is having a roof put on currently. I inspected the system and found large amounts of roofing debris in the induced draft motor housing and inside the cabinet that houses the burner assembly. I disassembled the induced motor assembly and vacuumed out all debris in the housing, burner cabinet, on top of the furnace and in the closet floor. I reassembled the furnace and checked the systems amp draw on the induced draft motor and found it to be running at 1.19-1.25 amps. The amp draw on the motors data plate states that the motor is not designed to run more than 1.20 FLA. ( fan load amps ) There is no abnormal noise to the motor at this time, no damage to the induced motor fan wheel to make it become unbalanced. If any other debris find its way into the motor housing agin shut the system off and we will come inspect and clean the system after the roofers are finished with their job. They were currently worked on the roof at the
03MAR2021 Install move existing humidifier. I arrived to move the existing humidifier off of the supply plenum. After looking over the equipment I found no suitable location to move it. Discussed options with homeowner. With the existing equipment getting older, homeowner wants to hold off on moving forward with any major changes. I explained that if we did put in new equipment we could install the existing humidifier in an ideal location. Senor tech is scheduled to come out at 3pm Monday to discuss options. Inspected humidifier and it is functioning, it just canâ€™t overcome the pressure from the blower motor.
Came out to call for a system not heating properly. I checked system over and found that the control board is giving out false codes. I discussed with customer about the condition of the system and operation. Went over repair vs replace. Customer wanted options to replace furnace or full system.
Came out to fix clearance for the flue vent. Used saw to cut away a 1â€ clearance around two sides of the flue vent. Pictures will be included in the email. I also recommended to customer about having blown in insulation done for her attic. Customer only has about 4â€ of insulation and needs at least 10.5â€ to get the recommended R-30 rating for homes in this area. I will email an estimate to customer and follow up with her at the end of the week.
I arrived for a no heat new system call. I first spoke with the homeowner and they told me that the system will not run and itâ€™s flashing P6. P6 is a fault code of low pressure at the condenser. I inspect the system and found it to be running low on refrigerant. The homeowner stated that this system has leaked its refrigerant out once before. And that the time frame from the install to the first leak was 8-9 months and from the last time I leak checked the condenser to now was 8-9 months. I tried to preform a leak search at this time but the homeowner would not grant me access to two of the indoor systems. I charged the system at this time to get the homeowner heat. They also spray foamed one system and itâ€™s almost stuck in place. I want to bring two techs out to help pull all systems off the wall and pressure test the system and check all indoor systems. I told the homeowner that if the leak is on a fitting that we constructed it will be under warranty. But if the leak is on a com
Silver club furnace tune up on Carrier 92% efficiency gas furnace. Furnace located in attic, and customer had an issue of water coming from supply vent during last snow storm. Customer had gone into attic and removed drain line that had frozen and drained into a bucket to keep unit running. After a thorough inspection, I found no actual damage to the pvc drain line. The sub zero temperatures and non climate controlled attic conditioners are what led to the pipes freezing at the deck point and draining out the line. Recommend having heat tape installed at the base of the line and reinsulate with armaflex. Checked ductwork. Flue, gas lines and evaporator coil. Checked blower capacitor, blower and heat exchanger from below. Checked and cleaned burners and flame sensor. Cycled system on and inspected gas pressure and delta t. Other than the heat tape, I also recommend having a surge protector installed on the unit to help prevent damage due to any unexpected power surges. Left estimate fo
Came out to call for a system not heating properly. Customer stated that the furnace wasnâ€™t kicking on this morning, but started to work during the day. I checked system over and found system reaching temp, but the filter hasnâ€™t been changed since January of 2018. Customer is due a service, so I changed the filter for customer. I inspected the ductwork, blower assembly, blower motor, electrical components, coil, heat exchanger, burners, flame sensor, ignitor, gas valve, inducer motor, and overall condition of equipment. Capacitor for blower is depleted. Made homeowner aware that she is short on return air and that the system will struggle, and breakdown when filter is dirty. Recommended adding an additional return in the home to help increase airflow into the system and help the system run efficiently and effectively. Customer has also been made aware that the AC is a 4 ton and the evaporator coil is 3.5 ton. Let her know that this is decreasing efficiency and is most likely going
Came out to call for a system not heating properly. Customer stated that it had been working for a couple hours before I arrived and reached temperature on the thermostats. Customer has a 2 zone, zone system set up for the HVAC. The upstairs is satisfying, but the down stairs is still trying to heat. There is no bypass duct to recirculate the air if one of the dampers are closed and itâ€™s causing it to trip on high limit if the furnace runs too long to satisfy the downstairs. I discussed with customer about cutting in a bypass duct to help balance the airflow. So the system can operate like itâ€™s designed to. Customer wants to wait at this time. The whole system needs to be redone, but customer stated before that she isnâ€™t able to do that right now. System is working the best it can given the condition of equipment and ductwork.
Silver club fall tune up on 2018 American Standard 90% gas furnace in basement. Spoke with customer and he would like to purchase a filter. Inspected system and it has same issues as noted before, extra debris is getting into the return side and under the blower wheel. The system is low on return air which is causing it to short cycle. Vacuumed out accessible debris as a courtesy and changed 24x24 filter. Checked blower, heat exchanger from below, capacitors and burner compartment. Cycled system on and checked gas pressure, replacing gas cap, electrical and heat rise. System is working within manufacturer specifications with the fresh filter. Recommend changing filter monthly. Also noting previous recommendations for cleaning plenum properly, capping flue, air duct cleaning and increasing return air that are attached to account. Bill filter to account per office manager approval.
20X25 filter base. 2â€™ plenum 20X25. X3 bags of 16â€ flex. X1 bag of 14â€ flex. X4 finger savors 16â€. X2 14â€ finger savors. 16X24 grill. 14X24 return boot.
I arrived to re assemble the drain line from the winter storm. I connected the drain and emptied all water from the pans into the drain line. The drain line is clear with no obstructions.
I arrived to bid a heat pump replacement. I found the system to be a r22 system and we will need to replace the evaporator coil with the outdoor system at a minimum. I recommended to repair the compleat system and have a matching systems that will last another life time like this existing system has. I gave multiple options to replace the system in different set ups to fit the homeowners needs. If you have any questions on the set up on the bids please contact me and I will do any I can to help you anyway I can. Jake Kring.
I arrived for. Blue member no heat call. I first inspect the system and found that the down button on the thermostat was shorted to lower the temp at all times. I recommended to repair the thermostat. The homeowners decided to replace the thermostat. I installed the thermostat and we couldnâ€™t not get the thermostat to program to the homeowners phone. We decide to set it up as a normal operation thermostat. I cycle the system on and walked the homeowner through the new thermostat.
Blue shield plan fall tune up in 2007 Lennox Air handler. Customer had an issue with recent snow storm of home struggling to warm up. Thermostat was set to 68 and home was 62. After opening vents and doors the home did catch up, though. Checked filter, ductwork, plenums, evaporator coil, blower and blower capacitor. Checked sequencers, heat strips and electrical draws. System is operating within manufacturer specifications, but the ductwork does have issues as outlined from previous summer tune up. The returns are undersized and the supply ductwork has been run poorly, especially to the further reaches of home, causing air balance issues. After going over previous tune up recommendations, including heat load in attic due to poor ventilation and insulation, and ductwork design, customer is interested in having a return duct cut in in dining room area. Would like to run 1 16â€ duct from a 14x30 angle box to increase return air and help far reaching supplies get more velocity. Customer w
I arrived for a recall on a new system we installed. I spoke with the homeowner and found that the system will run a lot and not heat the home. I inspect the thermostats and found it to be running heat and emergency heat with the demands I gave it. But I could not make it do it on ones own. I explained that the thermostat normally brings on the email heat 2 deg lower that the recommended settings. It was 63 deg in the home and the thermostat was set to 68 deg and the system was only running heat pump mode. Agin the system ran in emergency heat and heat pump mode when I gave the demand but I couldnâ€™t make it run in emergency heat on its own with a temp deference farther that 2 deg. I also found a duct to be completely disconnected on the plenum. This was dumping the conditioned air into the attic and it would not satisfy the thermostats anyway. I reconnected the duct and check the systems operations. I found no others issues with this system at this time.