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Top efficiency of corrective procedures and maintenance explanations
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I've had many techs service my A/C and furnace from Interstate. They have all been top notch. The tech that came out to check my furnace/heating unit recently was Oscar. Like all techs at Interstate, Oscar is an experienced pro. Always on time, ready to work, and able to translate all technical info and status of my comfort systems in a simple, precise way. Always respectful of my home and property. I, also, feel fortunate that Interstate allows service appointments on Saturdays. At times, I've often had to have techs come on Saturdays due to my work demands and inability/ freedom to have appointments during the week. To me, this is awesome and I appreciate their flexibility to accommodate working people like myself. Thanks to all at Interstate, including Oscar, for all they do. Trust can be a difficult thing at times. With Interstate, I can honestly say that trust and peace of mind in what they do comes easy. Happy holidays to all the crew at Interstate!
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Jeremiah was professional, thorough and efficient cleaning the vents.
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Whether I use your bid or not, Joseph was prompt and very professional.
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Friendly, informative and answered the few questions I had. Explained everything he did
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Kianoosh did a great job of cleaning my dryer vent. I would highly recommend him.
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Issac diagnosed the problem quickly and got the system running same day.
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Jake made the process of shopping a new HVAC unit really easy. He explained everything well and came up with a great plan for installation and location.
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Convenient scheduling, prompt arrival and professional repair.
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Came out to call for a customer concern about the system not heating properly. Customer stated that it was getting warm in the home, so he turned the thermostat to off and forgot to turn it back on during the night. It got to 68 degrees in the home and the wife turned the heat back on but noticed zone 2 temperature readings were blank, so she thought it wasn’t working/reading temperature. It also didn’t seem like the home was heating up, so she wanted it checked out. The surge protector was also out and they wanted it replaced. Thermostat was reading correct temperature when I checked it. Husband stated he had turned the zone setting to all, which means that the system operates all zones off the main thermostat temperature. This setting is what was causing the thermostat to read blank for zone 2. Checked system over and found no issues with how system was operating. Replaced the surge protector and rechecked operation. Unit reached thermostat set point of 73 before I left.
Install flashings and run hose from exhaust to flashing.
Blue shield plan Fall tune up on 2023 system we installed this past April. Spoke with homeowner and system has been working well, but they are interested in better filtration. Explained the difference between different types of filtration vs air cleaning. After looking at pros and cons of disposable filters, washable filters and polarized air cleaners, homeowner decided to try a polarized media air cleaner. We will order a system and call to schedule an installation date when it comes in. Inspected hot water tank. It is from 2007, and I do not hear any sediment in it at this time. Checked heat exchangers, blower, evap coil and burners. Checked flame sensor, flue, return cavity and draft motor. Installed a fresh filter included with blue shield plan. Cycled system in heating and checked temp split, gas pressure, replaced gas cap, motor amps and micro on hsi. System is working well at this time!
Came out to call for a system not heating properly. Tenant stated that the system isn’t reaching thermostat temperature that it’s set to. I checked the system over and found a few things. The filter was dirty and the system is short on return ductwork, so it’s restricted on airflow and a dirty filter makes it worse. Secondly, the evaporator coil was clogged with dust/debris and the blower wheel is as well. Lastly the blower speed was set too low as well. Got approval to clean the equipment, so I cleaned the evaporator coil in place. I then pulled the blower assembly out and cleaned it. Reinstalled blower assembly and put system back together. Changed the 14x24 filter inside home and changed blower speed to med hi. This successfully allowed the system and blower to move/circulate more air and help heat the home more efficiently. System is now heating properly.
Jake K. I arrived for a new system we recently installed had stopped heating. I inspected the system and found the fan relay in the heating mode to have failed keeping the blower motor from coming on while in the call for heat. I replaced the fan relay and cycled the system on and found the unit to be running properly.
Came out to perform a preventative maintenance on a furnace. Customer had a new system installed in May of this year by another company. I inspected overall installation of the equipment. Inspected the blower assembly, motor, electrical components, burners, flame sensor, ignitor, gas valve, inducer motor, pressure switch and furnace function. Checked thermostat operation, amps, temperatures and gas pressure. System is heating properly at this time. Recommended customer add more return air to help improve airflow to system and help with efficiency.
I spoke with the homeowner about what systems she wanted and if she needed duct work. I inspected the system and found that the system is undersized on duct work but there is no room in the utility closet to get more duct work to the system without changing the water heater to a tankless or rebuilding the closet and getting more air to the system. She understood and only wanted to replace the system. We decided to bid a 3.5 ton system for her 1600-1700 sq ft home.
Former blue shield plan member, Fall tune up. Homeowner wants to sign back up on Blue Shield plan today. Talked about thermostat and filter operation. Showed customer how to access filter inside furnace at the base. Furnace is an upflow system. Remove removed washable allergy, pro 2000 filter and cleaned it thoroughly and left it out in the sun to dry. Checked drain line, evaporator coil, blower, heat, exchanger, burner, crossovers, connections, and hoses. Clean flame sensor. Replaced allergy pro washable filter. Cycled system on. Checked order of operation, measured heat rise and temperature split. Checked gas pressure, motor amps, carbon monoxide levels. System working great at this time.
Jake k. I arrived for a club member no heat call. I first inspected the system and found it to be in a permanent lock out. I reset the system and found the system to come on normally. I let the system run and found no issues with it running but when the temperature satisfied the system shut off the whole system at once as well as the blower motor. The blower motor is supposed to stay on to cool the system off after the system satisfies. This is causing the system to go into high limit lock out. I did inspect the heat exchanger and did not find anything at this time. I cycled the system multiple times and found the system to come on normally but the system is not shutting off as it should. I will be checking on the systems warranty and cost to replace the control board. Can’t get ahold of customer to confuse the repair
Blue shield club heating maintenance. Joe(JC)Ritchal. 11/27/2023 Performed full system evaluation and safety inspection. Performed I arrived from the customers annual fall service. The customer didn’t have any questions for me so I wanna head and got started with the maintenance. I checked the heat exchanger and blower both of which were in good shape and working well. I also checked all the heating components and the gas pressure. I’ve been checked the carbon oxide and change the filters for the customer. The system is in good shape and operating correctly at this time
I arrived to replace a induced draft motor I had found on my first visit. I replaced the part and cycled the system on and found it to be running correctly. There is a one year parts and labor warranty on the new induced draft motor.
Jake K. I arrived for a new customer no heat call. I spoke with the homeowner and found that the system has stopped working over night. He showed me the location of the system and that he has had some troubles with the system and he had hit the gas valve to get it working again. I inspected the system and found that the gas valve was getting 24V but the valve was not opening to let the system heat. I recommended to replace the valve and to see how the system is running after the new part. The homeowner agreed to the part replacement. I replaced the part and cycled the system on. I found the system to come on properly and I get the gas pressure to 3.56 IWC. I cycled the system two times and left the system running per the homeowners thermostat settings. The gas valve will have a one year parts and labor warranty on the part.
Silver club heating maintenance. Joe(JC)Ritchal. 11/27/2023 Performed full system evaluation and safety inspection. I arrived from the customers annual fall service. Have any questions for me. I took the Ranger in blower both of which were in good shape I also checked safeties Olive Garden good shape monoxide test. The system is operating correctly at this time.
Jake K. I arrived for a blue member no heat call. I first spoke with the wife and found that the system stopped heating last night. She showed me the thermostat and I found the thermostat to not be on its base properly. I correctly mounted the thermostat and inspected the unit in the attic. I checked the evaporator coil and found it to be clean and the system to cycle on when I bypassed the thermostat. I then checked the gas pressure amp draws and all electrical components and found it to be working properly. I did find the duct work to be undersized and this can cause some issues if the system can’t move air properly. The husband then got home and met me in the attic. At this time the furnace has been running and we cycled the system off and turned it on at the thermostat. The system came on and ran per the thermostat demands. I did explain that the system has undersized duct work and that it can be causing issues on a colder day if the system can’t breathe properly. The homeowner is
Blue shield club heating maintenance. Joe(JC)Ritchal. 11/27/2023 Performed full system evaluation and safety inspection. I am rich performed customers annual fall service. My customer didn’t have any questions for me so I wanna head and got started with the maintenance. I checked the heat exchanger and blower both of which were in good shape and working well. Then checked all the heating components and safeties. I also performed a carbon monoxide test and change the filter. System is operating correctly at this time