Constantly having issues every 3-6 months and even my regular maintenance doesn’t catch any of the issues or low refrigeration before it happens.
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Jason arrived and quickly troubleshot the problem with my condensate drain. Fixed the problem and observed that it was draining as it should....good job!
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To the person reading this, I have submitted a negative review to you of my first contact with Interstate. Luckily for us both, Jason saved the relationship between us and Interstate with his service and professionalism. When I make future calls for our HVAC needs to Interstate, I will be requesting Jason. Many thanks to him for getting us back in shape and keeping us cool.
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We called Interstate for a tune-up service on our AC system. Our system was having trouble keeping up during the hottest recent days, but would eventually catch up during early evening, so we thought a tune-up was in order. Joe was the first tech sent to our home. He seemed to be most interested in selling other services to me, which rubbed me the wrong way immediately. Nothing else about Joe is notable in our interaction, but once he left, we went through several days (including the 4th holiday) where our system was no longer able to catch up at any point during the day/night. Each night, we would remain at a higher temperature indoors than outdoors, often no lower than 78, despite our thermostat being set at 68. Things were obviously different, in a bad way, post-service from an Interstate employee. It was found that Joe left coolant caps off, post inspection. Not indicating anything had been done maliciously, but that he was sloppy with his service at the very least. Lucky for us, Jason was sent as our second tech, after my call back to interstate. Jason added 14 ounces of Freon on his visit and straightened us out completely. Freon was mentioned to Joe on his arrival, but this was brushed off as “well, a lot of other things could be causing what’s going on”. Final opinion, Joe is not who should be sent as a first contact to new clients. He took nearly an hour to deliver no fixes, a suggestion that we spend another $400 on a capacitor that has not failed, and left us in a worse spot than we were in when he came.
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The tech diagnosed 2 issue quickly and got the system running again.
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Isaac was quick and professional fixed out problems and guided on ways to help the system from over working.
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Yes, a great, terrific service! Jake, polite and knowledgeable, arrived way sooner than expected. Actually, a day before. As far as price, Awesome! I was expecting to pay a lot more than that. Even after Jake fixed the air conditioning, he asked if I had anything else that needed some help. And not related to heat and air. I’ve never been asked that question before.
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Isaac James was the technician who serviced my system. He is a mild mannered person and very professional. He explained what he was going to do and went to work. I am elderly. Without being asked he brought in the large package that was on my porch. He asked if he could help me with anything else and did so. I commend Interstate for the quality employees they hire.
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Joe was great to talk to and he very efficiently and effectively helped me get my system tuned up; his help gave me some peace of mind. Thanks, Joe!
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Jason was able to locate the issue and get it fixed same day. Really appreciate the professionalism and service
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Came out to call to perform a preventative maintenance on AC but to also look into an issue customer was having with a noise. Customer stated that the home was remolded in 2020 and they had installed new heat and air in the home. Customer had complaints about the noise coming from the return area. System is a 3 ton unit and the return grill is a straight shot to the blower assembly with only about 6 inches between the two. The blower ramps up and gets pretty loud, and they were wondering what could be done about it. Do to the location of the equipment being under a stairwell and the home not having another place to move the unit due to an upstairs, I let them know the best I could do at this moment would be to check blower speed and see if I could change it, if at all. I checked blower speed and found system was running at 1200 cfm, and I didn’t necessarily want to drop it lower in case they would end up having issues getting airflow to different parts of the down stairs. The velocity
Two systems blue Club AC maintenance. Joe(JC)R. 07/26/2024 Performed full system evaluation and safety inspection. I arrived to perform the customer’s annual AC maintenance. The customer didn’t have anything questions and said the everything was running well. The customer recently replaced the filters so I just left a new set of filters. I the washed out both condensers then checked the furnaces and coils. Both sets were in good shape and running well. However the hallway system is much older and the customer plans to replace it in the near future. I then checked the condensers were also in good condition and running well. Overall both systems are running well at this time.
Completed duct cleaning inspection turned service call for customer. Spoke with tenant and management of apartment about a duct cleaning. Spoke with tenant and asked tenant questions about the ducts in the first floor and was wanting only the floors cleaned but later explained to me that ducts were collapsed. After having this information being given, I went to floor vents to take a picture and noticed that there was a lot of sand due to corrosion, cracks and collapsed hard pipes in the ductwork. I noticed signs of droppings in the boot of one of the floor vents as well. I shortly left property and went into office space to talk to management about what I had found and let them know that I was not able to clean it and it’s needing to be replaced than cleaned. I answered any additional questions they had before packing up my things and moving onto the next. -Jeremiah V. -07/26/24
Arrived to jobsite and spoke with tenant and manager about potential duct cleaning for floor vents. Spoke with them about what I’m going to do and perform inspection to let them know what they’re getting into. Opened up the floor vents and noticed all floor vents were collapsed and needed to be replaced other than cleaned. Management will keep the new additional information about property in mind and will make future plans to replace them later on in the future -Jeremiah V. 07/26/24
Came out to call for a system not cooling properly. Customer stated that they noticed the AC not working a few hours before I showed up and nothing will come on. Asked customer about any previous issues they’ve had since they’ve lived in the home and he said that the system stopped working sometime last summer due to the float switch tripping. I checked the system over and found the float switch tripped on the emergency drain pan. Let customer know that it was the same issue as last year and that I would look over the system fully after I clear the pan. Customer gave me approval to do so. I vacuumed the drain pan out and checked the drain as well. Didn’t seem to be clogging up, but I put my vacuum to it anyway. Customer changed filters not too long ago in home. Told him I would check the system over and see if there was any other cause for the water in the pan. Checked system over and found the unit running under recommended temperatures and pressures. Discussed with customer about opt
17JUL2024 Jason Brown Arrived for non club tune up. Spoke with homeowners about the systems performance. It’s working, but it’s been struggling a little. it’s gotten up to 80 degrees in the house. Inspected furnace evap and AC. First noticed that the system is being double filtered, explained to homeowner the restrictions that this can cause. Found blower wheel off balance with dirt building up on fins, this will reduce airflow across the evap coil and can lead to freezing. Inspected evaporator coil. Found this model coil door unable to be removed for proper inspection. Will need to cut the door off to inspect the evap coil. Found charge slightly low likely the evap or blower wheel. Found drain line stopped up, this is likely causing the uncomfortable temperatures, as the AC is coming on and off with the water levels in the float switch cup. Found water marks on roof decking, insulation low, ductwork old and in poor condition, run capacitor at AC outside of manufacture specs. Discussed
25JUL2024 Jason Brown Arrived for warranty repair on the coil replacement. Spoke with Jeb on the phone, he agreed to leave to door open for me. Inspected AC. Found power on to AC, and contactor pulled in but AC not running. As soon as I touched the contactor the equipment came on. Checked amps, pressures and deltas. Replaced contactor. Discussed findings and repairs with homeowner. We agreed to allow the system to run for the rest of the day, and will get back in touch later tonight. System is cooling properly at this time.
Came out to call for a system not cooling properly. Met customer at garage and he stated that it has been working again since after he called in. Wasn’t sure what caused the problem, but both fans were operating, but it seemed like the compressor wasn’t kicking in. Customer still wanted me to take a look at it to make sure it’s okay. Inspected condenser coil, compressor, fan motor, capacitor, contactor, amps, temperatures and pressures of the AC. Didn’t find anything wrong with the systems operation. Made sure float switches were clear and electrical was good. No issues found with the AC at this time. Not sure what caused the issue, but system is currently cooling properly.
Blue shield club AC maintenance. Joe(JC)R. 07/24/2024 Performed full system evaluation and safety inspection. I arrived to perform the customer’s annual AC maintenance on a package unit. The tenant did have any questions and said that everything was running well. I washed out the condenser coil then checked the blower and evaporator coil. Both were in good shape and running well. I the checked condenser side of the package unit. I found that the condenser capacitor was starting to get weak. It measured at 36 MFD and is rated for 40MFD. This is causing the compressor to draw excessive amps and placing excessive strain on the compressor. Other the capacitor the system was running well.
24JUL2024 Jason Brown Arrived for summer tune up. Spoke with homeowner about the systems performance. It’s working well. Inspected thermostat found batteries low. Removed batteries as the stat is hardwired. Replaced filter media. Inspected evap and furnace. Found coil and wheel clean. Washed condenser coils and inspected AC. Found run cap at 41/45 & 5/5. Checked temperature deltas 18 degrees. Recommend replacing dual run cap. With permission I replaced the 45/5 run capacitor. Then cycled cooling back on, checked amp draws. System is cooling properly at this time.
Blue shield club AC maintenance. Joe(JC)R. 07/24/2024 Performed full system evaluation and safety inspection. I arrived to perform the customer’s annual AC maintenance. The tenant said that everything was running well and didn’t have any questions. I the checked the package unit. I washed out the condenser coil and checked the blower and evaporator coil. The blower and evaporator coil were both in good shape. I then checked the condenser side. It was in good shape and running well. The system is running well at this time.
20JUL2024 Jason Brown Arrived for second opinion on recently condemned compressor. Spoke with homeowner about the systems performance. I noticed the system wasn’t keeping temperature, then found my breaker tripped. Every time I throw it it trips again. I called Gordon’s and they wanted 4k to replace the compressor. I just wanted a second opinion. Inspected ac. Removed fan and grill. Unwired compressor and checked winding, and mega ohms. Found no mega ohms and compressor appears healthy. I then turned the breaker back on and it tripped with the disconnect pulled. Checked all wiring to ground and found L2 with continuity to ground. Discussed findings. I can replace the wire however pricing will have to wait until part stores open. Pausing ticket. Followed up with homeowner, he had bliss electric out for repairs. Closing ticket.
Silver club AC maintenance. Joe(JC)R. 07/23/2024 Performed full system evaluation and safety inspection. I arrived to perform the customer’s annual AC maintenance. The customer didn’t have any questions and said that everything was running well. I the washed out the condenser which was extremely dirty close to 80% blocked and took longer than normal to wash out. I then checked the furnace and evaporator coil both of which were in good shape and running well. After that I inspected the condenser and didn’t see any issues. The system is operating correctly at this time.
23JUL2024 Jason Brown Arrived for blue club condensate leak. Spoke with customer about the leak. We had a pipe burst and are in the process of repairing the damage. There is water in the furnace closet and we’re not sure where it’s coming from. We also need to renew the club membership. Inspected closet found small puddle next to the evap underneath the lineset. Im seeing a drip occasionally from the exposed copper, and the downflow plenum may be sweating. Spoke with homeowner about repairs. With approval I reinsulated 3’ of lineset and added insulation around exposed area of the plenum. I then taped around all seams at the evap and watched the system run to see if I could see any more water. I believe the issue is fixed however it may be exasperated by the wall being open to the furnace closet. We have cold dry air mixing with hot wet outdoor air. I would finish closing the wall before doing anything else to the equipment.
Replace upstairs systems blower capacitor reading 5.6/7.5 and weigh in 3 lbs of r22 any unused refrigerant will be removed from the price.