8/19/22 Arrived at a new install call back and met with the customer to find the water heater pan with 2” of water in it. “T” fitting popped up from where it connects to the main drain. I moved the water heater over enough to fit the “T” back inside and removed water from the pan. Tested drain and it is working properly. Bottom of water heater is wet and I was unable to light the pilot. With the customer’s assistance, we put a small fan in front of the water heater to allow it to dry faster and the customer is comfortable lighting he pilot once it is dry. She stated she will call us back one has any trouble.