Jason the tech which serviced our unit is a STAR. All my experiences even calling twice in the past years during the holidays have always been great. Great company, great techs and great experience
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Came on time. Very polite and helpful. Got the job done in a timely manner with a pleasant attitude. He also checked my CO2 detector to be sure it was still working. When at the Northampton Home he helped change a battery in the smoke alarm and recommended we install a CO2 detector. I thought that was very thoughtful. I am very pleased.
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We have been very happy with Interstate! Jason fixed our issue and took great care of us. Highly recommend!
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Isaac got to us not much more than 2 hours after I called, and this was after regular business hours. Got us repaired and cool air starting to blow in short order. It would’ve been a miserable night without his help! Very professional and friendly.
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Jasón recommended this company and your service was excellent and appreciated
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At first the tech said I needed to have freon added for $149. and also cost of a diagnosis call, $89.99. I told him I had already a diagnosis call and nothing was indicated as being needed and his office had said that there would be no charge for the diagnosis. I told him I would think on the freon. Brandon called back and said he went ahead and added nine oz. of freon and wouldn't charge for the diagnosis call. There was no charge for the service. That restored my faith in Interstate and the owners, Kai and Jamie.
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No cool. Joe(JC)R. 06/24/2024 I arrived to a call where the customer said that the system wasn’t cooling and the condenser was making a large noise. I found that the hard start kit had failed. I replaced the hard start and checked out the system and couldn’t find any issues with it.
Jake Kring. 06-15-2024. I arrived for a club membership no cool call. I spoke with the homeowner and found that the system is not running. She showed me the system and I inspected the units. I found the condenser to be dirty with cotton wood. I also found the fuse to have failed. I replaced the fuse and checked the systems operation and found the system to be running properly. The inrush amps are pulling 26 amps upon start up. The electrical components and refrigerant charge are within manufacture specifications at this time. I informed the homeowner of the issue and recommend a hard start kit on the system to get the system starting at a lower inrush amps. We decided to add the kit at this time. I installed the components and tested the system again. I found the inrush amps to drop down to 16 amps at this time. I then reassembled the system and cleaned the system free from its debris. There is a one year warranty on the hard start kit.
Jake Kring. I arrived to bid a system for replacement. I spoke with the people at the property and they only showed me the location of the outdoor system. I found the system to be a 3 ton R22 system. I gave an estimated cost of a full system and a condenser and coil only. I informed the, that we will have to inspected the indoor system before we come out to replace the system so we know what we are going to install will fit in the configuration that the system is in. They then only wanted a bid on the condenser and coil only.
14MAY2024 Jason Brown Arrived for friends and family condensate leak. Spoke with Mike about the situation. I think it’s the coils freezing, but it’s leaking water everywhere. Inspected system. Found drain plugged at pan. Water is draining through the furnace and water on to the filter. This is blocking airflow and causing the system to freeze. With Mikes permission I cut the drain line open and blew out the clog with nitrogen. I then installed a new coupling and tested the drain with water. Verified the system operation. System is cooling properly at this time! Great to catch up with you!!
07MAY2024 Jason Brown Arrived for call back on recent tune up. Spoke with tenant and owner about the systems performance. Well the last tech said we needed a new thermostat, first is quoted me the full price, then he quoted me just the labor. I didn’t receive the cover letter to his visit and the check list is confusing. Everything is grey. And finally. in the invoice he stated that he didn’t check the condenser, but he wanted to sell me a capacitor. Started with this system. Cycled cooling at the thermostat. Checked AC and drain lines. Drains are clear no water in the float switch. Inspected AC, verified system operation. Cycled heating at the thermostat. Heating kicks on just fine. Cycled system through all stages a couple more times. Had office resend invoice cover letter and photographed notes with about not inspecting the condenser. Discussed thermostat operation with owner and tenant. We decided to turn off the programming and try running the system without it. Left fridge magnet
Today I had the pleasure of conducting maintenance on a 12 year old Amana systems. Upon arrival, the homeowner stated that they had just replaced the filter but haven’t turned on the ac yet this season. I started by verifying system cleanliness and found the blower assembly and ducts dirty and in need of cleaning. I then verified all amps temps and pressures. I found the system operating within manufacturer specifications. I discussed my findings with the homeowner who would like to discuss with her husband. All conditions otherwise normal at this time.
Red club shield AC maintenance. Joe(JC)R. 04/22/2024 Performed full system evaluation and safety inspection. I arrived to perform the customer’s annual maintenance. Customer said that everything had been working fine and didn’t have any questions for me when I began the maintenance. I went to turn the system on, but found that the thermostat was not bringing the system on and cooling. I bypassed the thermostat at the wall, and the system kicked on verifying that the wiring was in decent shape. I went ahead and performed the rest of my maintenance and inspection. The system was in good shape and running well. The customer is going to have to hold off and see when they can replace the thermostat. The thermostat is covered under the parts warranty.
A bad capacitor prevents the exterior unit from properly functioning, which hinders the cooling process as a whole. Second, improper voltage delivery to exterior unit components forces the system to work harder as it attempts to perform its job. Additional components often sustain damage due to a faulty capacitor.
06MAR2024 Jason Brown Arrived for silver club fall tune up. Spoke with Son about the systems performance. It’s working fine. Inspected coil, blower, and all components at the furnace. Found coil and blower alarmingly dirty. Called homeowner and got approval to clean. Removed blower motor and wheel, washed wheel with water hose, blew out motor with nitrogen. Reassembled and let dry. Pulled delta plate. Saturate coils in foaming cleaner. Brush out tines with short bristle brush. Reassemble equipment and test all parts for tolerance. System is heating properly at this time.
Filter plus maintenance. Joe(JC)Ritchal. 02/23/2024 I arrived to perform the customers filter plus maintenance. I replace the filter and also ask the customer if there was anything that I could do for her or if she had any questions about the system she said that everything has been working fine and she didn’t have any questions or concerns with her system
22FEB2024 Jason Brown Arrived for silver club 4 system fall tune up. Spoke with mgmt about the systems performance. We had the 4th system replaced and everything is working great now, the front systems are running less, and the area actually stays warm. Cycled all equipment at the thermostats. Inspected heat exchangers, blowers, electrical connections, capacitors/ contactor, gas pressures and heat rise. Soap bubbled gas connections. Measured temperature rises. All heat exchangers are whole with no cracks, front systems are old and in rough shape but working. Adjusted gas pressures to manufacture specs. All systems are working at this time.
White shield club heating maintenance. Joe(JC)Ritchal. 01/29/2024 Performed full system evaluation and safety inspection. I arrived to from the customers annual heater maintenance. The customer didn’t have any questions for me so I went ahead and started with the maintenance. I checked the heat exchanger and safeties along with the blower and heating components. I also checked the flu and gas line And I left new filters for the customer. The customer didn’t want a yard sign when I asked about it.
05JAN2024 Jason Brown Arrived for recent install no heat. Spoke with homeowner about the systems performance. It’s been rocking since you put it in, however this morning I woke up and our thermostat was blank. Inspected furnace found transformer not delivering 24v to the board. Replaced transformer cycled system on, checked all amp draws and heat rise. System is operating normally at this time. This visit is covered under warranty. No charges at this time.
Silver club heating maintenance. Joe(JC)Ritchal. 12/04/2023 Performed full system evaluation and safety inspection. I arrived to perform the customer annual fall service. The customer didn’t have any questions for me so I went ahead and got started with the maintenance. I checked the heat exchanger and blower along with the safeties and heating components. I change the filters for the customer. The furnace is in good shape
Jake K. I arrived for a friends and family customer. I inspected the system and found that the control board will not supply power to the induced draft motor. I explained that I cannot get this system running with the universal control board we have. I will have to get the parts from the manufacturer. I am to track down a replacement OEM control board and call the customer with a replacement quote. Jake K. I arrived to replace a OEM control board for the customer. I replaced the board and cycled the system on and found the system to run properly. The new control board will have a 1 year warranty on the new control board.