Came on time. Very polite and helpful. Got the job done in a timely manner with a pleasant attitude. He also checked my CO2 detector to be sure it was still working. When at the Northampton Home he helped change a battery in the smoke alarm and recommended we install a CO2 detector. I thought that was very thoughtful. I am very pleased.
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We have been very happy with Interstate! Jason fixed our issue and took great care of us. Highly recommend!
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Isaac got to us not much more than 2 hours after I called, and this was after regular business hours. Got us repaired and cool air starting to blow in short order. It would’ve been a miserable night without his help! Very professional and friendly.
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Jasón recommended this company and your service was excellent and appreciated
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At first the tech said I needed to have freon added for $149. and also cost of a diagnosis call, $89.99. I told him I had already a diagnosis call and nothing was indicated as being needed and his office had said that there would be no charge for the diagnosis. I told him I would think on the freon. Brandon called back and said he went ahead and added nine oz. of freon and wouldn't charge for the diagnosis call. There was no charge for the service. That restored my faith in Interstate and the owners, Kai and Jamie.
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Silver club heating maintenance. Joe(JC)Ritchal. 12/04/2023 Performed full system evaluation and safety inspection. I arrived to perform the customer annual fall service. The customer didn’t have any questions for me so I went ahead and got started with the maintenance. I checked the heat exchanger and blower along with the safeties and heating components. I change the filters for the customer. The furnace is in good shape
Jake K. I arrived for a friends and family customer. I inspected the system and found that the control board will not supply power to the induced draft motor. I explained that I cannot get this system running with the universal control board we have. I will have to get the parts from the manufacturer. I am to track down a replacement OEM control board and call the customer with a replacement quote. Jake K. I arrived to replace a OEM control board for the customer. I replaced the board and cycled the system on and found the system to run properly. The new control board will have a 1 year warranty on the new control board.
14NOV2023 Jason Brown Arrived for red club fall tune up service. Spoke with tenant about the systems performance. The thermostat said low battery the other day and I replaced the battery but it never worked. Cycled equipment into heating at the thermostat. Disconnect power to furnace. Tested HSI, flame sensor, blower motor, inducer, gas valve, and all safeties. Adjusted gas pressure to 1.8 low and 3.5 high. Replaced filter. Coil clean heat exchanger in great condition. Heat rise at 45 temperature split around 35-40. 0ppm CO. And everything is clean. Spoke with homeowner about the water heater. They have someone to do it but would like a quote. Attached is estimate for water heater replacement. Heater currently does not have hammer arrests or expansion tank. Recommend installing CO detectors and replacing old fire alarm.
Silver club heating maintenance. Joe(JC)Ritchal. 11/08/2023 Performed full system evaluation and safety inspection. I arrived from the customers annual fall service. The customer didn’t have any questions for me so I went ahead and got started with the maintenance. I checked the heat exchanger and blower both of which were in good shape and I also checked the rest of the heating components all of which were in good shape. I also change the filter for the customer.
31OCT2023 Jason Brown Arrived for silver club no heat. Spoke with homeowner about the systems performance. It’s on in heating but not doing anything. Inspected equipment found gas valve in off position near furnace. Opened Valve and cycled equipment. System comes on tested amp draws heat rise and gas pressure. All good. System is heating properly at this time.
23OCT2023 Jason Brown Arrived for 2 yo no cool. Spoke with homeowner about the systems performance. The outside unit is running but we noticed it freezing and the blower motor isn’t running. Inspected furnace. Checked amps and voltage to fan. Cycled equipment in fan only motor tries to start then drops out. Verified high voltage and control voltage. Checked for power from board. Fan motor has failed. Called Carrier for availability. The Motor is available and repairs scheduled for tomorrow from 3-5 pm 24OCT2023 Jason Brown Arrived for previously discussed motor replacement. Removed existing motor. Install new motor. While installing the motor I found chunks of old insulation that has come off the old return plenum ( metal box) inside the blower wheel. Removed debris and verified wheel was not damaged. Cycled equipment in heating and tested amps and airflow. Manually kicked AC on at board to verify communication. System is working properly at this time.
Came out to install new inducer fan motor in furnace. Shut system down and un-installed existing motor. Replaced the rubber seal around the heat exchanger exhaust port and installed new inducer motor in place. Made sure it lined up properly with screw holes and fastened it in. Cycled furnace on and checked operation. System is heating properly and there is no more noise coming from the inducer.
Came out to call for a system making noise and not heating properly. I checked he system over and found the noise was the inducer motor bearings weakened causing vibrations. The reason the furnace wouldn’t work was actually the ignitor not getting hot enough to ignite the gas. Checked voltage and had proper voltage to the ignitor, so the ignitor is bad. Discussed with customer about repair needed to get system operational and the repair I recommend getting done as well. Customer approved replacement of the ignitor to get system operational and would like me to look into pricing and availability of inducers motor. I replaced the ignitor, cleaned the flame sensor and checked operation of furnace. System is now heating properly.
Blue shield club heating maintenance. Joe(JC)Ritchal. 09/25/2023 Performed full system evaluation and safety inspection. I arrived to perform the customer annual fall service. The customer didn’t have any questions for me. So I went ahead and checked the thermostat in the heat exchanger. I the test fire the furnace and checked the burners. I checked all the safeties, The inducer motor and the gas valve. I performed a carbon monoxide test and change the filter as well.
Came out to call for a system not cooling properly and owner of business also wanted to know the details of the 4 Ton package unit that is not operational. I checked south east 7.5 ton unit not cooling well and found one of the compressors not pumping. Checked high pressure switch reset and the compressor came on. Condenser coils are badly damaged from hail, and is something we’ve noted on the account for awhile. Systems are due for maintenance and need cleaning. Checked 4 ton package unit out and found it not having proper voltage on 3 legs of power. Only getting 200 volts and need 240. Unit has a known small leak in the condenser coil that is no longer made via manufacturer. Discussed with customer about repair options and replacement. Customer stated the owner of the building wants to try to have the unit fixed before they talk about replacement. Customer will have to have an electrician out to fix power issue before we can address the system. I will put this call on hold till custo
Came out to call for a system not cooling properly. Customer stated that the AC system wasn’t operating properly, and the fan on the outside unit wasn’t spinning. I checked the system over and found the capacitor depleted and the start wire to compressor burned. Discussed with customer about repair needed and fixing wire. Customer approved repair needed. I replaced the capacitor and fixed minor burned wire. Washed condenser coil and cycled system back on. Checked amps, temperatures and pressures of Condenser. System was running just out of range according to my temperatures and pressures. Discussed with customer about leak search and system needing refrigerant. Customer wanted to add refrigerant for now and do a leak search the next AC visit they have to see if we can find a leak. I added 1.2lbs of 410a to system to get unit within proper range. System is now cooling properly.
03AUG2023 Jason Brown Arrived for silver club summer tune up service. Spoke with staff about the systems performance. They’re struggling in the heat but that’s normal with the 4th system down. Verify thermostat operation, replace batteries in workshop. Replace 6 25x25x2 1 16x25x1 Wash all condenser coils, check caps and amps. Verify pressures and motors. All systems are running to the best of their abilities at this time. Workshop thermostat has loose connection. Recommend replacement Rtu #1 blower 6a filters Changed caps 7.4/7.5& 7.5/7.5 washed condenser coils. Coils 50% Pressures good Rtu#2 blower 5.7a filters changed 7.5/7.5 7.1/7.5 coils damaged Pressures good. IDU#1 coil clean blower clean cap 19/20 amps 5.3 system operation normal AC-fan .7a comp 15/19a cap 44/45 5/5 pressures good.
non club cooling maintenance. Joe(JC)Ritchal. 07/18/2023 Performed full system evaluation and safety inspection. I arrived perform the customers requested a non-club maintenance. The tenant said that the system had struggled to keep up in the last couple days when it got really hot. I went ahead and checked the thermostat and washed out the condenser. I didn’t check the furnace and evaporator coil both would look like they were in good shape. I didn’t check the condenser which was in good shape but it was very dirty when I had cleaned it out which may have caused the issue with it not cooling well. Working well and the refrigerant charge was good.
15JUL2023 Jason Brown Arrived for new customer no cool. Spoke with Carlos about the systems performance. It was out went I got home. I checked the drains and looked for error codes but everything looked good. My AC guy is at the lake today and I need to get this running. Inspected furnace coil and thermostat. Thermostat in on position set to 69 reading 74 opened blower compartment and inspected wheel and motor. Removed piece of ductboard from wheel causing vibrations. Inspected drains found some water In float switch cup. Tested condensate pump. Pump operating normally. Buttoned up equipment and system fired up. Inspected outdoor condenser coils, compressor, fan, capacitor and contactor. Found all operating within manufacture specs. Measured delta T found 16 degree temp split. Recommended more insulation on lineset to prevent dripping in closet. System is working properly at this time.
29JUN2023 Jason Brown Arrived for recall no cool. Spoke with tenant about the systems performance, spoke with homeowner about the systems performance. Inspected AC found 2 ton AC with subcooling of 1.1 degrees. Inspected coil and furnace. Found blower wheel and motor to be clean and operating properly. Inspected ductwork found the system to be running on 1 14” return. Filter clean. Measured temperature split at registers found 8R 79S measured temperature across coil. Found R 82 S72 spoke with homeowner on the phone about system operation washed condenser coils and weighed in 9 oz of 410a adjusted charge to 10 degrees subcooling. Checked temperature split no change. Inspected ductwork found return inside liner lose. Cut back 2 ft of return and reconnected to system. Still no change in temperature split. Spoke with homeowner about my findings. Recommended adding return to system currently 1 14” duct is about 400-450 CFM 1 ton system requires 1000 CFM per manufacture specifications. Hom