We have used the service for a couple of years now. They are friendly, efficient, reasonably priced and punctual. We recommend this company and their service.
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They did an excellent service job preparing my unit for the cold weather
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Jeremiah was very thorough and explained everything to me beforehand for my dryer vent cleaning! He was also super nice which is always a plus when a stranger is coming into your home.
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I’ve been a customer of Interstate Heating and Air for a few years. Their entire team (from office staff to technicians) is professional, courteous, prompt, and knowledgeable. I wholeheartedly recommend them!
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I was impressed that the technician was prompt and on time. I also loved how friendly and respectful that he was. I also loved how knowledgeable and informative he was when I had questions. Overall, I could not have asked for a better experience with a company than I had, because of the technician and his professionalism.
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This message is in regards to the visit Isaac made to repair my A/C. He was very helpful with the information he shared on how to use and care for the A/C. In the future, for A/C care it would be a pleasure to have Isaac show up at the door.
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This visit was for my 81 year old mother. I never have any concerns about any of your staff coming to her house. Never any concerns about trying to take advantage of her. Jason was very professional, respectful and courteous. Your team is the example where everyone else should be. They might try but the real deal is Interstate Heat and Air don’t chance the want to be’s out there.
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Overall Experience
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Came out to replace filter media in the air cleaners and check the condition of the HEPA filters in the attic. Cleaned off air cleaners and replaced media. Checked HEPA and let customer know the 6 month filter will need to be changed in February-March time frame.
Silver club heater maintenance. Joe(JC)R. 11/25/2024 Performed full system evaluation and safety inspection. I arrived to perform the customer’s annual heater maintenance. The customer said that everything was running well and didn’t have any questions. He did want to have the dryer vent cleaned in future but not at this time. I left an estimate for the customer. I then checked the furnace. The heat exchanger was in good shape and the heater components were running well. The furnace is running well at this time.
Blue shield club heater maintenance. Joe(JC)R. 11/22/2024 Performed full system evaluation and safety inspection. I arrived to perform the customer’s annual heater maintenance. The customer said that everything was running well and didn’t have any questions. He didn’t need the hot water tank flushed or the dryer vent cleaned. He did want me to double check the condenser capacitor which was noted as getting weak. I then checked the furnace. The heat exchanger was in good shape and the heat components were running well. The drain line and pan were both clean. The furnace is running well at this time. I then checked the condenser capacitor. The compressor side was at 40 MFD and was rated of 45. The fan side was at 3 and was rated for 5. The customer decided to have me replace it with a turbo capacitor. I replaced and rechecked the condenser. I also replaced the filters. The system operating correctly at this time.
Jake Kring. 11-21-24. I arrived for a previous customer no heat call. I spoke with the homeowner and they explained that the cool will work but the heating will not come on. I checked the furnace located in the attic and tested the system in the attic and found the heat to come on and run with no issues. I then inspected the thermostat and found t to be a thermostat that needs a set screw to hold the thermostat to the back plate for a good connection for the thermostat to operate system. I bypassed the thermostat in the hall way and confirmed that the furnace is running. I explained to the homeowner that they need to replace the thermostat due to it not making proper connection. The homeowner wants to try and find a screw to put the thermostat together for it to run the system.
Non club heater maintenance. Joe(JC)R. 11/20/2024 Performed full system evaluation and safety inspection. I arrived to perform the customer’s annual heater maintenance. The customer said that everything was running well and didn’t have any questions. The customer decided to just pay the non club maintenance fee and not sign up for the club plan. The sister of the customer is the one to make decisions like that and wasn’t there. I then checked the furnace. The heat exchanger was in good shape and the heater components were running well. The system is operating correctly at this time.
Blue shield club heater maintenance. Joe(JC)R. 11/15/2024 Performed full system evaluation and safety inspection. I arrived to perform the customers’s annual heater maintenance. The customer said that everything was running well and didn’t have any questions. I then checked the furnace. The heat exchanger was in good shape and the heater components were running well. The flue and gas line were in good shape as well. I checked the some of the floor vents and they had sand in them. I also left filters for the customer. The system is operating correctly at this time.
Jake Kring. 11-14-24. I arrived for a possible call back. I inspected the system and found the gas valve to be getting proper power but the valve is not opening to allow the furnace to light. I explained to the homeowner that this gas valve will be under warranty but I believe that she may be getting a power issue to the home causing the issue. This next valve will be under warranty but if it fails the next gas valve will not be under warranty. Jake Kring. 11-15-24. I arrived to replace a warranty gas valve. I swapped the valve and checked the systems operation and found the valve to work properly and the furnace cycled on without issues. I set the gas pressure to 3.5 and left the system running per the homeowners thermostat settings.
Came out to perform preventative maintenance on furnace for customer. Discussed with customer about maintenance being provided, filter, and any issues regarding the system. Customer stated he replaced the 4” filter a little over a month ago, and hasn’t had any issues with the system. Inspected the blower assembly, motor, capacitor, electrical components, heating components, drains, heat exchangers, evaporator coil and overall condition of equipment in closet. Found blower motor with oil residue on it, and the heat exchanger to have some wear as well. Blower amps are within range, so I informed customer that it’s most likely under stress during the AC season. Cleaned flame sensor and dust out of the cabinet. Cycled system on and checked amps, temperatures, and gas pressure of furnace. Found inducer motor also at max amps. Discussed with customer about potential issues that may arise with the system given what I have found. Customer would like to revisit the repair vs replacement next ye
Came out to call to complete a recommendation we made to replace a gas valve on the furnace. Customer showed me location of equipment and I let her know that I would install the new gas valve, verify system is working properly, and let her know if anything else needs attention. Turned system off and shut off the gas. Disconnected the gas pipe from the valve and replaced it. Installed new valve in place and wired it in. Reconnected gas pipe and made sure there wasn’t any gas leaks. Cycled system on and checked amps, temperatures and gas pressure. New gas valve is operating properly and the furnace has no other issues present at this time.
Jake Kring. 11-08-24. I arrived for a club member no heat call. I inspected the 17 year old 90+% Goodman furnace. I found the two stage gas valve not opening when receiving power. I spoke with the homeowner and we briefly discussed cost of a furnace replacement and we wanted to wait and see what the part cost would be when I can get ahold of the manufacturer. I will be reaching out Monday for pricing and availability.
Came out to perform preventative maintenance on furnace for customer. Discussed maintenance being provided, filters and any issues customer is having with the system. Customer stated that the filters do need to be changed, and that everything is working well so far. I changed out filters in home for customer and inspected return ductwork. Inspected the blower assembly, motor, capacitor, electrical components, heating components, evaporator coil, and heat exchanger. Cleaned flame sensor and dust off the burners and components. Checked thermostat operation, wiring, amps, temperatures and gas pressure. Adjusted gas pressure to proper reading. Found that the thermostat battery back up doesn’t work and solely works off common wire from furnace. Informed her that if the thermostat ever goes blank there is a power issue to the thermostat. Discussed possible replacement of thermostat, but customer will keep current thermostat for now. System is heating properly at this time.
Blue shield club heater maintenance. Joe(JC)R. 11/05/2024 Performed full system maintenance and safety inspection. I arrived to perform the customer’s annual heater maintenance. The customer said that everything was operating correctly and didn’t have any questions. The customer decided to have me flush the hot water tank. I stated flushing the tank and inspected the furnace. The heat exchanger was in good condition along with the heater components. The furnace was in good shape and running well. I replaced the filters for the customer. The system is operating correctly at this time.
Tom. 10-23-24. Non club furnace tune up. Provided pricing to disconnect Ac, and to have it moved to the other side of the house, which does not include the pad and electric. Customer stated he wants to wait on membership. Customer did not have air filters to change at this time. Cleaned flame sensor. Gas pressure is correct at 3.5 inwc. IDM amps .4, Blower amps 3.4. Temperature rise 40 degrees. All components test within manufacturer specifications. System is heating properly at this time. Customer mentioned he will call back in to have Ac moved when it cools down.
Silver club heating maintenance. Joe(JC)R. 10/22/2024 Performed full system evaluation and safety inspection. I arrived to perform the customer’s annual heater maintenance. The customer didn’t have any questions and said everything was running well. I then checked the furnace. The heat exchanger was in good shape. And the heater components were in good condition and running well. The furnace and duct work were in good condition. I also replaced the filters for the customer with ones they had. The system is operating correctly at this time.
15OCT2024 Jason Brown Arrived for blue club fall tune up. Spoke with homeowner about the systems performance. I haven’t ran the furnace this season. Inspected furnace and evap. Replaced 2 12x24x1 filters. Verified thermostat operation and wiring, cycled heating. Pulled evap and furnace doors, checked through pressure switch, HSI, flame sensor, all limits, inducer motor, wheel, and gas valve. Verified gas pressure at 1.8 and 3.5 iwc. Ran furnace in all stages. Heat rise stays between 45-65 during both stages. Checked conditioned air for monoxide and tested the monoxide alarm operation. System is heating safely and properly at this time. Discussed in air quality and allergies with homeowner. Here is the link for the air cleaner, and attached is the estimate to reconfigure the system so that it only uses 1 air cleaner. https://youtu.be/3AcUSd9_FWE