We had a shaky as an overlooking error occurred. When Will showed up things changed for the better. Will is professional, efficient and friendly. I feel that he did a good job. We are now club members. We fully intend on using the service again and, hopefully, our service representative is Will.
Isaac came to our home the day after we had someone else come out to repair our air conditioning. The experience we had the previous day was not good and that technician was not helpful in answering questions we had. On top of that, the unit just wasn’t cooling completely. When Isaac came to our home, he took the time to listen to the issue we were having, explain what he was going to do, and look at all parts of our system to ensure it would work properly. I really appreciated the time he took to explain things to me and how knowledgeable he was. He was also very kind to my kids. I’m very happy with the service he provided.
This is being written by Anita’s Son. Mom is 79 and being able to contact a company that has earned and shown they are trustworthy and not just out there to make money or take advantage of anyone as a customer THANK YOU. Office staff and Isaac James has always been nothing but professional and always pleasant to speak to. Your office staff, technicians and installers know what it means we are the customer. They demonstrate there knowledge and experience every time. I will never call anyone else to us there is no one else anymore.
Ray the service technician that came out was great. He listened to my concerns, checked out the AC. He was very thorough and informative
Chris arrived on time and got right to work. Detailed orientated and very professional.
Chris was very kind and did a great job. He even offered to help me put my fence back up. Every person that works for Interstate have been wonderful!😊
Fast, efficient service.
Jason was professional, efficient and did a top notch job.
Great servicing and professional staff
Chris was excellent! Prompt and courteous. Very professional.
So very courteous and professional I’m considering have them install a new unit. Very nice young man.
Interstate is awesome, they show up when scheduled, even thou my unit is old, they still look at it to make sure it runs great. My only complaint would be that the office tried to reschedule me a second time (first was due to someone being sick, the second time they wanted manpower at a different site that had no AC) while I understand it sucks being without AC it was already getting hot out and I honestly didn’t want to go longer without it getting looked at, since my unit is so old.
Jesse 8/15/22 arrived at job customer already changed filter so I left him one checked blower and coil both are clean went outside and cleaned condenser coils checked amp draw on all motors and charge system is working perfectly at this time he is a great customer glad to meet him.
Jesse 8/12/22 arrived at job changed filters and checked drain blower in attic checked evap coil all good the noise was outside at the condenser fan starting up it was due to dirty condenser coil washed coil before I washed coil it was running at 1.1 amps and rated at 2.0 amps after I washed coils the amp draw dropped to .9 Freon levels are in range system working at this time
8/11/22 will. I greeted customer at front door. Asked if they have had any problems with the system. They explained to me they have had no issues with system but they have not had it serviced for 5 years. I changed filter 1 14/14 1 14/30 and 1 10/10. I inspected ac system fully. Refrigerant charge looks great. Fan, compressor and capacitor are all within manufacture specs. System is running properly at this time. Customer asked about our service plans. I explained what our service plans were and they went with the blue plan and paid for the full year
Jake Kring, Aug 07 2022. I arrived for a previous customer no cool call. I inspected the system and found that the evaporator coil is completely frozen over. I made this aware to the homeowner and explained that there could be a couple of reasons the system could have frozen over. I can’t look for a leak or see if the evaporator coil is dirty. I was going to turn the furnace on and melt the ice off so I can troubleshooting and preform a leak search if it’s needed. The homeowner wanted to start with a minor leak search if the system is clean. The homeowner did not want me to turn the furnace on to melt the ice. They did not want to add heat to the house. I explained if I did I can most likely identify the issue and check the system to get them cooling properly at this time. The homeowner wanted to wait until the system thawed out naturally. I agreed with the homeowner and explained that the lady’s at the shop will reach out to him tomorrow to schedule a time for us to come back out and
I arrived for a previous customer no cool call. I spoke with the homeowner and found that the outdoor system will not run. I inspected the system and found one fuse to have been blown. I replaced the fuse and found that the system came on and ran normally. I checked the inrush amps and found that the system is pulling 56 inrush amps and the max fuse size is 25. Over time this can weaken the fuse. I explained what inrush’s amps are and that if we agree to install a compressor savor kit it can lower that inrush amps and help prevent the high amp draw when the system first comes on. We agreed to install the compressor savor kit. I cycled the system off and installed the kit and cleaned the condenser. I then recheck the amps and found the inrush amps to have drops to 19 amps and the compressor drops to 7 amps while it’s running. Overall this system is running properly at this time. There is a one year warranty on the compressor savor kit.
Red and white shield summer service. P-Tac. Washed filters, cleaned indoor coil, washed condenser coil, brushed blower wheel off. All amps are good. System is operating normally. Dual fuel system. Replaced filters, blower motor run capacitor tested good, motor and wheel are clean, *** indoor coil is clean, condensate drain line is clear. Washed condenser coil, dual run capacitor tested good, contactor points are good. Checked operation. All amps and pressures are good, system is operating normally. ***, cleaned indoor coils, complimentary service with red and white shield agreements.
Jesse 8/1/2022 checked system found locked up blower motor talked with customer and he wanted the repair so I changed blower and 10 capacitor. Checked outside unit it is working at this time service complete
Came out to call for customer concern system wasn’t cooling still. Customer stated that after we made the repairs yesterday the system was cooling but around the middle of the day system stayed at around 76 degrees, and didn’t drop. Customer then set the thermostat at 76 to keep system from running all day. Temperatures in the home got up to the mid and upper 80’s and were wanting it 73 in the home. I checked system operation, amps, temperatures and pressures. Unit was running at correct subcooling and operating properly. Checked zoning system and made sure all correct dampers were open. Told customer that you usually need to give the unit 24 hours to catch back up, and that the system was trying to cool down the home back to set point in the heat of the day as well. Temperatures should regulate back to normal by today with no issues. Thank you for choosing Interstate, we appreciate your business! -Isaac
No cool. Evaluated system and found compressor side of dual run capacitor to be out of tolerance. Rated at 45uf, actual 6.6uf. With homeowner approval I replaced dual run capacitor. Capacitor still under mfg. five year part warranty. No labor warranty. Checked operation. System is operating normally.
No cool. Evaluated system and found compressor side of dual run capacitor to be out of tolerance. Rated at 45uf, actual was .40uf. Compressor was not starting. With approval from homeowner I replaced dual run capacitor under 5 year part warranty. No labor warranty. Washed condenser coil and checked operation. All amps and pressures are good. Required subcooling is 8 degrees +/- 3 degrees, actual subcooling was 10.1 degrees. System is operating normally.
Ray F. 7/22/22. Arrived to a warranty no cool service call and the customer met me at the front door. I introduced myself and asked what air conditioning issues she was having. She stated the ac would not get below 82 yesterday, but today it has been set at 72 and keeping up. She mentioned the air filters were very dirty when she replaced them last evening. I inspected the system and found the refrigerant charge normal. The contactor and capacitor are ok. Wiring, disconnect and contactor in good condition. Inspected system in attic and found the evaporator and blower motor ok. Return and supply temps of 72 and 52. Ductwork strapped and in good condition. Attic insulation is sufficient. Customer says she will replace the air filter more frequently as she has pets. System cooling properly at this time. Thank you for your business.
Came out to call for a free second opinion. Met with the son of customer, and discussed what the issue was and what he was told by another company. He stated that the company came out and checked the unit and stated that the compressor was bad and needed to be replaced. Customer wasn’t told a price but was told she should apply for replacement of the system. Customer wanted a second opinion first. I checked system over found the capacitor missing and the electrical panel undone and wires loose. I looked up what size capacitor the system takes and told customer I’d try an new capacitor first before I condemn anything. Wired in and new capacitor, checked fuses and put them back in. Tested unit from contactor and the compressor worked. Cycled system on from the thermostat and system came on with no issues. Checked amps, temperatures and pressures of condenser. System was working properly. Amps on compressor were rising to 12 and the load amps on the compressor is 15. As of right now, the
Came out to call for AC not cooling. I was out recently for a not cooling well and found a fault in the blower, but was able to reset it and check the cfm settings and get them correct. Customer stated that the outside unit wasn’t working now and was wondering if the compressor had quit. I checked the system over and found the fuse had blown. Checked components over and found capacitor weak. I remember checking system over when I was out last, but may have missed it. Told customer that I would wave the charge of the fuses because I should’ve caught that the capacitor was going out. Changed out the fuses and capacitor in system, let customer also know that the compressor was pulling high LRA’s when I started it up. Recommended a hard start kit to help compressor start at a lower amp pull and prolong its life for a little bit. Can’t guarantee how long the system will last. Compressor is weakening. I suggested that customer prepare for replacement of the Condenser unit if it goes out. Th
I arrived for a silver member no cool call. I first spoke with the homeowner and found that the system stopped working and the way they go it to come back on was to unplug the indoor furnace and plug it back in. After they did this the system came on and has been cooling for them. I inspected the system and found the condenser to be dirty. I cleaned the condenser and found the system to be running properly. I inspected the indoor system and found the system to be running normally as well. I checked the systems refrigerant charge and amp draws and found no issues. The drain line is clear and it’s about 6-8” in length. I do not see it stopping up due to how short the drain line is. I do not see anything that could resemble the system not running. If the system had a fault it was reset and I cannot make the system fault out again.
Came out for a system not cooling properly. Customer stated that the unit wasn’t blowing out any cool air. I checked the system over and found a bad capacitor and a dirty condenser. Let customer know what I found and what needs to be done. Customer had me replace the capacitor and wash the unit. I changed out capacitor with a temporary capacitor. Didn’t have a 75/10, but will return Monday to replace it with correct one. Temporary capacitor will work fine for the time being. I washed the condenser coil thoroughly. Checked system amps, temperatures and pressures. Unit will need time to drop the temperature in home. Recommended customer give unit 24 hours to fully recuperate. Came back out to swap out temporary capacitor with correct size. After installing capacitor, I made sure system was operational before I left.