Fast. Friendly. Efficient service. Very pleased with Interstate!
As usual, excellent service
Very good would like to recommend Interstate. The technicians Mario and Jeremiah were so helpful. I felt they knew their job and could answer questions and give advice. Good experience.
Professional, courteous, friendly, efficient service!
Very professional, knowledgeable, and courteous!
Came out within an hour and fixed!
Taylor was very polite and thorough. This visit was for my 79 year old mother. All her words. Myself the fact I can trust a company of skilled workers that do appreciate the company they work for and represent themselves as we are the customer with choices of who to chose. They truly appreciate the customer and do not do just what they have to but go above just doing what they have to, to get in and out or just want to make a quick dollar. Thank you Taylor for giving myself confidence in having someone to visit my mother for service I can trust. I am and have been shown you are the only support I will contact for myself and family.
It was great!
Everyone I spoke with so far has been very helpful.
Jesse S was the third Interstate tech to come address my ac unit. I do not want to discuss the reasons for a third tech at this time. I'm pleased that Jesse was assigned as he was able to diagnose and get my unit working properly again. He took his time and thought out all the scenarios and even reached out to other Interstate techs to achieve desired results. Although I had no air for two and a half days, Jesse's efforts kept it from being more days. Jesse S gets 5 Stars from me.
It was so nice to actually talk to a person upon setting up service! No back and forth emails. Everyone answered all my questions and I was set up with appointment right away! I highly recommend Interstate!
Issac did a fabulous job,great service was very pleased with the appointment set up time.Next time I need service I will be sure to contact Interstate Heat and Air for any and all service needs from now on.Thanks again office workers and Technicians for your service.Thanks again Issac!
Performed preventative maintenance on furnace. Customer changed filters recently, so I supplied her with filters to change when due. Inspected the blower assembly, motor, capacitor, electrical components, heat exchanger, burners, flame sensor, ignitor, gas valve, pressure switch, inducer motor and overall condition of equipment. Customer has a weak blower capacitor, most likely due to stress on blower from high static pressure due to return being undersized. Informed customer about the repair needed. Customer is aware of what we discussed, but doesn’t want to do anything at this time. I cleaned the flame sensor and dust off the burners and components. Checked thermostat operation, wiring, amps, temperatures and gas pressure. System is operating normally at this time.
Silver club heating maintenance. Joe(JC)Ritchal. 03/07/2023 Performed full system evaluation and safety inspection. Checked blower motor, blower wheel, inducer motor, burners, heat exchanger, flame sensor, hot surface igniter, burners, safeties, gas valve, gas pressure, gas line, flue, thermostat, performed carbon monoxide test, cleaned flame sensor and changed filters that the customer provided. System is operating correctly at this time.
06MAR2023 Jason B Arrived for fall tune up. Spoke with homeowner about the systems performance. It’s all working well, no issues. Inspected coil, blower wheel, blower motor, heat exchanger, HSI, and all electrical connections/ components. Cycled the system into heating ran system for ~15 min 0ppm CO. Found cap reading 4.5/5, HSI at 78 and blower/inducer amps within manufacture specs. This is an automatic gas valve and does not require adjustment. Verified no gas leaks. System is working properly at this time. No recommendations.
I previously spoke with the homeowner before going out to inspect the system. The homeowner explained on how the system has been running every sense we have been working on it for the past 6 months and they think the system has not worked correctly at all. I arrived at the home and inspected the system and found the system to be heating and holding the temperature set on the thermostat but the outdoor system is cycling off and on constantly. I found the high pressure switch in the condenser to be leaking refrigerant and causing the system to shut off on low pressure. I researched the past repairs and found that we have looked for a leak and replaced the shader cores and added refrigerant to the system in the past. With the homeowners bringing up our past technicians and what they described the work they did I do not feel like we found and fixed the system correctly. I repaired the systems refrigerant leak and charged the system per manufacture specifications.
Performed preventative maintenance on furnace for customer. Inspected the filter, blower assembly, motor, electrical components, burners, flame sensor, ignitor, gas valve, pressure switches, inducer motor, drains and overall condition of equipment. Cleaned flame sensor and dust off the components. Cleared drain hoses of any blockage. Checked thermostat operation, wiring, amps, temperatures and gas pressure. System is heating properly within manufacturing specs at this time.
I arrived for a new customer no heat call. I spoke with the property manager and confirmed the diagnostic fee and they agreed to the diagnostic fee. I arrived to the rental property and found the bottom story system to not be running the blower motor. I made this aware to the property manager and let them know I will have to get ahold of the manufacture for part availability and pricing.
Sam J - arrived to Silver club member for fall tune up on horizontal furnace in attic. Spoke with customer and she explained that the system has been operating properly with no issues of cold spots in the home. Replaced filter media while testing thermostat operation - 20X30X1. Cycled thermostat off and began servicing system. System has surge protectors installed on furnace and condenser. Removed coil cover to inspect heat exchanger and coil. Coil is clean and heat exchanger is free of any cracks or rust, system recently installed. Cycled system on from thermostat and watched for proper ignition. Then I checked amperage of inducer motor, then blower motor as system went through its sequence of operation. Ducts connected and insulated well, return clean of any trash or debris. Checked temperature difference at plenums and assembled machine. Thermostat satisfied after several minutes after service was complete. Spoke with customer and informed her of the status of the sys
07FRB2023 Jason B Arrived to bid estimate for blown in insulation. Spoke with homeowner about the project. Well I had a quote from you guys, but he said something about covering the recess lights. Inspected attic and home. Found 6 recessed lights all in the kitchen. 6 eve vents and cross gable ventilation. Sq/ft of conditioned space ~1500 and current insulation depth varies from 4-7” this estimate covers installing 6 eve covers 6 recessed light covers and blowing in 14 bags of insulation to achieve a minimum r-38 insulation depth. We will arrive with rebate paperwork and collect $2514 upon completion of the work. 14 bags 6 can light covers 4 hrs 6 exterior eve vents 21Feb2023MarioP. Discuss scope of work with homeowner. Blow in 11 bags. Installed 6 can covers. Got insulation up too 17” r-44.
Friends and family tune up. Joe(JC)Ritchal. 02/10/2023 Performed full system evaluation and safety inspection. Checked blower motor, blower wheel, inducer motor, burners, hot surface igniter, flame sensor, heat exchanger, gas valve, gas pressure, gas line, flue, performed carbon monoxide test and cleaned flame sensor. System is operating correctly at this time.
Sam J - arrived to new customers home to work on heat pump package unit. Customer explained that no matter what the unit wouldn’t respond. Began inspecting unit for obvious issues and determined I had no supply voltage inside unit. Breaker panel nearby had a tripped breaker responsible for the entire package unit system including heat strips and AC. Reset breaker then cycled system on and checked operation. Heat strips were pulling 40A and compressor was pulling 7.5A, both well within range. Allowed system to,run for several minutes while explaining the situation to customer and his son. Suspect the main breaker inside panel may be getting weak and tripping after long run periods. If problem continues the breaker needs to be replaced. System operating properly at this time.
Silver club heating maintenance. Joe(JC)Ritchal. 01/31/2023 Performed full system evaluation and safety inspection. Checked blower motor, blower wheel, inducer motor, burners, heat exchanger, flame sensor, hot surface igniter, flame sensor, safeties, gas valve, gas pressure, gas line, flue, performed carbon monoxide test and cleaned flame sensor. System is operating correctly at this time.
Sam J - arrived to Silver club member for fall tune up on vertical furnace in attic. Spoke with customer and he explained there were not any cold spots in the house and thermostat is operating properly. System was running and thermostat was reading 72 when I arrived. Cycled thermostat off and began servicing system. Replaced 1 (20X30) air filter in grille, customer replaced other. In the future we will need to bring 2 filters for each service. Removed coil cover to inspect heat exchanger and coil. Coil is clean and heat exchanger is free of any cracks or rust. Cycled system on from thermostat and watched for proper ignition. Then I checked amperage of inducer motor then blower motor once it cycled on. Ducts connected and insulated well, return clean of any trash or debris. Checked temperature difference at grilles, which was 50 degrees. Thermostat satisfied at 72 degrees upon completion of service. Spoke with customer and informed them of the systems status. System clea
I arrived for a new customer on a new home that is 1-1/2 years old making noise. I spoke with the homeowner and she explained that the noise is not always present but it only happens when the furnace starts up but not before it starts blowing air. I inspected the system in the attic and checked all electrical components and gas pressures. I found all components to be running under it’s normal amp draw but I did find the induced draft motor to be running almost to hot to touch. I made this aware to the homeowner and explained that the longer the system runs in heat can put stress on the motor and can cause it to make noise. The motor is not making noise at this time so I can’t say with 100% confidence that the induced draft motor is making the noise that she is experiencing. I priced to replace the OEM motor under warranty but she decided not to replace it because the system did not make any noise at this time. I cycled the furnace and air conditioner on multiple times and found no othe
Silver club heating maintenance. Joe (JC)Ritchal. 01/23/2023 Performed full system evaluation and safety inspection. Checked blower motor, blower wheel, inducer motor, safeties, gas valve, gas pressure, gas line, flue, heat exchanger, flame sensor, hot surface igniter, burners, drain line, float switch, performed carbon monoxide test, cleaned flame sensor and changed filters.
I arrived for a silver member fall tune up. I inspected the system and found the heat exchanger to have some heat stress on the cells. I checked the gas pressures and found the system to be running at 4.3 IWC. I lowered the gas pressures to 3.5 per manufacture specifications. I then checked the evaporator coil and found it to be clean and free of debris. I checked the blower motor and found it to be running under the manufacture specifications but the motor has a whining sound to the motor but is running normally other than the sound. This system has a two zone zone control on the system for upstairs and downstairs configurations to hold separate temperatures. I did find the transformer to have been replaced with a universal transformer and it was hanging by the wires and was laying in front of the control board with the unused leads laying out in the open. I properly mounted the transformer and capped the wiring on the leads that are not used. After I preformed the tune up I logged al