I’ve been a customer of Interstate Heating and Air for a few years. Their entire team (from office staff to technicians) is professional, courteous, prompt, and knowledgeable. I wholeheartedly recommend them!
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I was impressed that the technician was prompt and on time. I also loved how friendly and respectful that he was. I also loved how knowledgeable and informative he was when I had questions. Overall, I could not have asked for a better experience with a company than I had, because of the technician and his professionalism.
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This message is in regards to the visit Isaac made to repair my A/C. He was very helpful with the information he shared on how to use and care for the A/C. In the future, for A/C care it would be a pleasure to have Isaac show up at the door.
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This visit was for my 81 year old mother. I never have any concerns about any of your staff coming to her house. Never any concerns about trying to take advantage of her. Jason was very professional, respectful and courteous. Your team is the example where everyone else should be. They might try but the real deal is Interstate Heat and Air don’t chance the want to be’s out there.
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Overall Experience
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Overall Experience
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Overall Experience
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Overall Experience
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This inspection was for my 80 year old mother. Her comment to me was give him an A+ he did a great job and was very nice.
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Jason was amazing! Not only did he complete the maintenance of our furnace, he also recommended that we get a carbon monoxide detector for our home ( something I kept putting off). He provided the information on what may need to be updated or replaced soon without trying to sell me on anything. Very friendly and professional.
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Overall Experience
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26JUL2024 Jason Brown Arrived for non club no cool. Spoke with Mrs. Perez about the systems performance. It stopped cooling a day ago, and it’s so hot I’m having trouble sleeping. Inspected evap furnace and AC. Found refrigerant oil all over the bottom of the condenser, and the system very low on R22. Equipment appears to be a 1996 Lennox system. Discussed leak searches, repairs, and replacement options. We decided to let it be for now while they look into options. Currently the system is not cooling at this time. I disconnected the power to the AC at the service disconnect to protect the compressor from further damage.
Non Club AC maintenance. Joe(JC)R. 07/24/2024 Performed full system evaluation and safety inspection. I arrived to perform the customer’s AC maintenance. The customer said the they had recently had a home inspection done before selling the house. The home inspector said that the system needed to be serviced as the temperature difference between the supply and return was too low. I washed out the condenser then inspected the system. The furnace and coil were both in good shape and the drain line and pan were both clear. I then checked the condenser. For the most part the condenser was running well but the refrigerant charge was low. I got permission from the customer to add refrigerant to the system. I added one pound of 410a refrigerant and got the systems subcooling from 6 to 10. The temperature difference between the supply and return was brought up from 11 degrees to 15. The system is running well at this time.
Jake Kring. 07-18-2024. I arrived for a silver member summer tune up. I spoke with the homeowner and found that the system is running well but they wanted to check the dampers in the duct work to try and get one room more comfortable during the hotter days. I first inspected the condenser and foot to be stopped up with large debris. I cycled the power off and cleaned the condenser free from a debris. I then inspected the system located in the attic and found no issues with the furnace or evaporator coil. I did locate the damper that controls the art room and opened the damper to get it all the airflow it can supply. I then reassembled the system and left the system running per the homeowners thermostat settings.
Came out to call to perform preventative maintenance on AC system and change filters. Discussed with customer about maintenance being provided today, filters, and any issues they are having with the system. Customer showed me to all the equipment and filters needing attention. I changed out micro power guard filters for customer and cleaned off return grills. Inspected the ductwork, blower assembly, motor, electrical components, evaporator coil, drain, uv light, and hepa filtration system. Discussed with customer about noise she was having with one of the electronic air cleaners, and told her it’s normal for the system to make a static noise when it attracts bigger particles to it. Told her I could swap it out if the current one becomes an issue. Washed condenser coil and inspected the compressor, fan motor, capacitor, contactor and electrical wiring. Checked system operation, amps, temperatures and pressures. System is cooling properly within manufacturing specs at this time.
17JUL2024 Jason Brown Arrived for non club tune up. Spoke with homeowner about the systems performance. It’s struggling to cool in the heat. We’re aware it’s older. Inspected furnace coil and AC. Found blower wheel and evap clean. Blower capacitor and amps within manufacture range. Found water lines running down flue and some water marks around inducer motor indicating the flue is taking in water. Found initial flue pipe stuffed into 4” pipe and taped instead of a proper increaser. Found insulation lacking between 6-8” recommended depth for our area is 14” or r38. Found box fan mounted in place of attic fan. Improper ventilation can lead to excessive heat in the attic and cause issues with cooling. Inspected AC. Checked charge, capacitor, amps, compressor and fan. All are working well. Washed condenser coils and buttoned up system. Discussed findings with homeowner. System is cooling to the best of its abilities at this time. Attached are discussed estimates. While cleaning the AC, my
Blue shield club AC maintenance. Joe(JC)R. 07/15/2024 Performed the customer’s annual maintenance and safety inspection. I arrived to perform the customer’s annual AC maintenance. The customer didn’t have any questions and said that everything was running well. I then washed out the condenser coil and checked the furnace and evaporator coil. Both were in good shape and running well. The drain pan and line were both clear. I then checked the condenser which for the most part was running well but the condenser capacitor was getting weak. The customer wants to wait to replace it.
Arrived for no cool on mini split system. Homeowner stated that it’s not cooling how it used to. Inspected mini split found RETURN temp at 79 SUPPLY temp at 79 inspected evap, and flare fittings. Blower wheel is dirty, no obvious leaks at the flares. Pulled out refrigerant and weighed it. 9.5oz of 2lbs 12oz pressurized system and performed complementary leak search. Found leaks at Flares and Evap coil. Discussed options for replacement. We decided to move forward with a 12k single head Samsung mini
08JUL2024 Jason Brown Arrived for non club tune up. Spoke with homeowner about the systems performance. It’s working great, we’re just having it checked over. Inspected horizontal zone system. Identified zones, checked ductwork, and dampers. Verified bypass is operating normally. Opened furnace and coil. Checked ecm motor and blower. Fins in good condition everything is clean. Checked amps then reassembled equipment. Washed condenser coils, cycled cooling and checked all amps and pressures. Tightened screws and lugs at disconnect. Cleaned up work areas. System is working properly at this time. No recommended repairs. Attached is performance report.
05JUL2024 Jason Brown Arrived for new customer not cooling well. Spoke with Chris about his systems performance. It worked great until it started to leak, after a couple time adding refrigerant I decided to replace the evaporator coil. After the coil was replaced It never cooled the way it used to. I was able to keep the home at 68. Inspected ac and evaporator coil. Found 5” gap behind the evap coil allowing non conditioned air to get past the evaporator coil. Lineset poorly insulated, and secondary drain terminating onto closet floor. Measured temperature delta at ~18 degrees, and super heat very low at 2 degrees. Documented and discussed findings with Chris. He will contact the installer for corrections.
No cool. Joe(JC)R. 06/27/2024 I arrived to a call where the customer said that the system would stop working during the middle of the day. When I arrived I found that the system was running and keeping up with the demand. However I found that the condenser capacitor was getting weak on both side but in particular the fan side. The condenser fan motor was pull 1.6 amps and the maximum rated amps for the is 1.1. The fan motor is getting hot and during the hottest parts of the last few days and has been shutting down. I got permission and replaced the capacitor. The condenser fan motor is pulling .89 amps with the new capacitor. The system is now running well and without issues. The system needs to have the filters replaced. I also washed out the condenser coil. I discussed club plan with the customer and also made them aware of some damage on the condenser coil caused by dogs peeing on the condenser. It isn’t enough damage to cause any problems at this time.
Came out to call for a system not cooling well. Customer stated that the system is running, but doesn’t seem to be cooling as good. Discussed with customer about previous issues, maintenance and filters. Customer has added refrigerant to the system either last year or the year prior, not much maintenance done to the system and the filters haven’t been changed yet. Customer said he would take care of the filters. Just needs the system looked at. I checked system over and found unit operational, but condenser coil clogged with debris. This is causing the system to run at a higher head pressure and temperatures and not allowing the unit to breathe properly. This increases run time and stress on the system due to the inability to cool efficiently. That in conjunction with the filters being overdue to be change plays a factor in systems ability to operate properly, especially in the heat of the day. I washed condenser coil thoroughly and rechecked system to test and verify unit is cooling p
Completed dryer vent inspection for the Salas family. Arrived to job site, and introduced myself to Mr. Felix. Felix and his family had moved into this house that had been finalized back in 2022 and has had no problems with the dryer until recently. Their dryer is a Maytag, and they had called out a technician from Maytag, and the technician had told them that their dryer vent needs to be cleaned so I came out there to perform a thorough inspection before moving onto a potential cleaning. after speaking with Mr. Felix for a few minutes and asking him a couple questions about his dryer and dryer vent discharge, I answered any additional questions he had for me before moving onto inspection. Inspected the driver vent and was able to find it in the attic space and were able to confirm that there was indeed actually no blockage of any lint in the driver vent. dryer vent discharge for the roof was actually underneath the gutter at the highest point of the roof. I went back-and-forth up into