Great servicing and professional staff
Chris was excellent! Prompt and courteous. Very professional.
So very courteous and professional I’m considering have them install a new unit. Very nice young man.
Interstate is awesome, they show up when scheduled, even thou my unit is old, they still look at it to make sure it runs great. My only complaint would be that the office tried to reschedule me a second time (first was due to someone being sick, the second time they wanted manpower at a different site that had no AC) while I understand it sucks being without AC it was already getting hot out and I honestly didn’t want to go longer without it getting looked at, since my unit is so old.
Called at 2am and they got someone out the very next day! I have young children so the turn around time is very important to me. Repair man was friendly and kind, found out the issue quick and took care of it fast! Thank you
Prompt, courteous, efficient
Chris was very professional, polite and thorough. Great service with any visits by Interstate. Highly recommended!!
I had great service in Moore and continued using them when I moved to Mustang. Every person working at Interstate has been friendly and professional.
Arrived on 19 October for fall tuneup heat exchanger Flame sensor checked gas pressure spark ignition noticed when I enter the attic something could be gas but not quite sure notified the customer offer to shut off gas to the house customer did not want to do that says she will get somebody out to inspect gas lines. Customer change their own filters checked blower furnace is running within manufacture specifications at this time.
17OCT2021 Jason B Arrived to club member service call, spoke with John about what was happening. Their OG&E thermostat has been buzzing lately. After speaking with OG&E about it they were advised to contact us. When I inspected the thermostat I found no visible damage to the board, However there was a smell. ran system in all modes. When I tried to connect to the OG&E Network I received a network error. This thermostat is defective and can no longer connect to the OG&E Network.
I arrived for a new customer system replacement bid. I spoke the homeowner and we discussed what is wrong with the existing system and what they want to accomplish out of todays visit. We discussed that they want to look at just replacing the evaporator and cod only and we wanted to get different pricing on 16 seer and 14 seer systems. We built all bids to the way the homeowner wanted and talked about the warrantyâ€™s and benefits of having a complete system replacement or just replacing the half system. I will be following up with the homeowner on Friday about the system replacement.
Added refrigerant to dial in charge
Arrived on 3 October for a hot water tank leaking found that the high pressure relief valve was leaking water. Isaac J- I vacuumed water out of the drain pan. Pan did not have to be replaced. I replaced the male pvc fitting, rubber gasket and ring. I made sure it was installed properly to keep water in the pan and drain properly through the emergency drain. I also redid part of the emergency drain and primary drain for the evaporator coil. Took the relief valve out and found it not seated properly. I was able to reseat it and reinstall it. Hot water tank is no longer leaking water. Reset hot water tank and made sure it was igniting.
On September 29, 2021 I arrive to a previous customer nonmember upon arrival I greeted the customer stated that the hot water tank tree was full of water I cleaned it out I checked the connections the water outlet was leaking a little bit tighten it up checked it again it was not leaking anymore when ahead and check the other side the water inlet itâ€™s not leaking at all vacuumed out the pan again let the hot water tank it late and everythingâ€˜s working at this time thank you for your business Mike T
Came out to call for an AC system not cooling properly. Customer stated the temperature in the home kept rising, while the unit was running. I checked the system over and found the condenser coil dirty, and the capacitor bad. I made customer aware that part most likely failed due to a dirty condenser and being under stress. Customer approved replacement of capacitor and washing the condenser coil. I replaced the capacitor and washed the condenser coil thoroughly. Cycled system on and checked operation. Found system running at pressures that were out of range of what the system was calling for. Made customer aware that the system needed to be charged with refrigerant. Customer is considering replacing the unit, so he wanted to hold off on the refrigerant at this time. Gave him an estimate based on what we discussed.
Came out to a call for a AC unit not cooling properly. Customer stated that the AC unit was coming on but inside was not cool. The temperature in the home was set to 73Â° but the thermostat was reading 78. I checked system over and found the capacitor bad and the hard start kit blown. I showed customer pictures of the bad parts and what I recommended to be repaired. I also made customer aware that the system is getting older and the units condition is rough. Customer is aware that the unit is old but just wanted to make repairs today. I replaced the capacitor and hard start kit on the system. Cycled unit on and checked AC operation. System is now cooling properly at this time.
Duct cleaning apartment with 6 supplies and 1 return cavity. Unit 108. Removed vents and grills, inspected air handler coil and blower. Wiped out drain pan under coil and all accessible surfaces of air handler. Cleaned vents and grills. Duct cleaned change and entry ducts with 2 passes each. Cleaned duct board supply plenum with wipes. Replaced vents and grills and sprayed in hospital grade disinfectant spray. Set thermostat back to cool and 70 degrees.
No cool x1. Found and replaced bad dual run capacitor. Washed both condenser coils. Checked operation, all amps and pressures are good. System operating normally
No cool? Upon arrival system operating 73 deg inside. Tenant stated that he reset main house circuit breaker and it started working. Replaced dirty filter that tenant supplied. Washed dirty condenser coil and checked operation. No problems found, system operating normally. I suspect when they reset main breaker they reset tstat.
All right on 14 September for an air conditioning preventative maintenance checked blower capacitor checked evaporator drain line change customers filter customer provided checked contactor capacitor and hard start kit I was within tolerance check charge on unit and 70Â° superheat with five with a sub cooling it is a fixed orifice system compressor had 12 A while fan had .9 A.
Repair 5 ducts, use additional bag of flex duct and test and verupify proper static pressures.
I arrived for a recall on a system we recently inspected. I spoke with the homeowner and found the system to be freezing up due to it beings low on refrigerant charge. I inspect the evaporator coil with a electronic leak detector and found the evaporator coil to be leaking refrigerant. The homeowner also had another 2.5 ton system not cooling correctly. I inspected this system a d found it to be completely frozen over. I also found the this system to be low on refrigerant and leaking refrigerant as well. I gave the homeowner options on rep both evaporator coils with a furnace removal and reinstalled. We also decided to bid the garage for a new complete system installation for their new home business.
Came out for an estimate to replace existing 3 ton system. Gave customer two different estimates based on what was discussed and what the customer was wanting. Financing is available if needed. Thank you for choosing Interstate Heat & Air as an option to take care of your families comfort. We hope to hear from you soon! - Isaac