Technician was very knowledgeable and took the time to explain his findings, including pictures which was very helpful. My only suggestion would be to keep in mind you are in someone else's home. My husband and I were in the middle of solving some issues via phone. Technician was doing his job but was loud with his phone conversations while doing his evaluation. I am already paying for this service. Appreciate and expect him to keep us informed of his findings but I should be able to perform other tasks while he is in/out of our house.
