Ismail was very professional and did an excellent job in explaining the parts he was replacing in my heat pump system
Thank you for your services and for answering all my questions!
The service was fine. My problem is with the timing. I had a scheduled appointment in October but no one showed up. When I called to re-schedule the earliest appointment was at the end of December. My system required parts that would have been covered under the warranty but the warranty expired on Nov. 1st. I was charged for those parts even though the service was delayed through no fault of mine. It took three phone calls over a period of about 19 days to finally speak to the service manager. They did offer to cover 1/2 of the covered parts. I feel that they should have covered 100% of that.
As always...great tech and service
Very knowledgeable, system installed meets our needs. Tune-ups twice a year keep us up to date and working smoothly.