Customer stated the system is heating properly. Tech checked wiring and thermostat connections, dip switch was engaged for enhanced mode for dehumidification purposes during the summer, no challenges with the system were found. Tech went into advanced settings and adjusted for the 2nd stage does not operate until the temperature differential is 2 degrees in either heat or cool mode and discarded comfort mode. The system will operate mainly on the first stage to prevent short cycles and better dehumidification, 2nd stage will operate if the set temperature drops below the set differential 2 degrees. Tech educated the homeowner about the modified setting on the thermostat and explained how the system should operate now, customer is going to monitor the system and see if the changes are more beneficial but currently is content. Tech went over today’s findings with Adam. warranty