Overall Experience
Quality
Experience
Punctuality
Professional, to the point and got the job done. No complaints at all.
Overall Experience
Quality
Experience
Punctuality
Excellent technician (Caleb S.).. intelligent, honest and upfront.
Overall Experience
Quality
Experience
Punctuality
Overall Experience
Quality
Experience
Punctuality
Overall Experience
Quality
Experience
Punctuality
Tech found dual run capacitor had failed tech spoke with customer on dual run capacitor price 40/5 tech also educated customer on benefits of membership customer approved repairs. When it was time for payment customer found his account had been hacked. Customer is going to go to bank take out the cash from savings account then meet technician around the area.
Tech performed ESA, Tech found excessive amounts of bacteria growing inside unit, tech recommends adding plasma to system to prevent issue from occurring and to prevent bacteria from getting in ducts or home. tech found no other issues with system at this time. System is back on and operating properly at this time. Tech spoke with customer about renewal and customer
Tech replaced 14*20 filter. Did not have 14*30 or 12*12 filter. Tech inspected system per ESA. Found manifold pressure very low for propane at 4.5” WC. Joy confirmed 125 oriface is correct for propane. Gas valve adjustment is front seated and pressure is too low. Tech attempted to remove and adjust gas valve spring, but plastic set screw is stuck in valve. Tech was able to adjust high and low stage propane regulators to get inlet gas pressure from 6” WC up to 12.6” WC into gas valve, but even with gas valve adjustment front seated, manifold pressure will not rise above 4.5” WC to burners. System is heating, but tech recommends ordering LP conversion kit including propane spring and gas valve to ensure system gets correct propane pressure to burners. Need to check on conversion kit and call to quote price. There is no disconnect next to unit. Unit is straight wired behind panel next to unit. Tech turned off 50 amp breaker in laundry room to service gas pack. This is a safety hazard. T
Upon arrival customer stated LP tank had recently ran out and it was just refilled. Tech found gas pack in an ignition lockout. Tech reset system and cycled ignition to clear air out of gas lines. System lit after a few tries, tech found no further challenges. System is back up and heating. Collected $96.41 by card.
Upon arrival tech found Vision Pro 8000 thermostat blank at Goodman gas pack system. Tech found 0v at thermostat, low voltage fuse not blown at unit. Transformer is supplying 24v, 24v at plug at ignition control board. However, board is not turning on. Diagnosed failed ignition control board. System is over 10 years old, informed field supervisor. Customer stated both thermostats for wall mounted heat pumps were not turning systems on. Upon inspection tech found both thermostats on and calling for heat, one wall mounted heat pump was running properly. However, tech found failed blower motor on other wall mounted heat pump. Dual shaft motor, motor information on file and in photos. Office will send proposal with motor repair price for blower motor replacement. Tech left power off to gas pack as well as failed wall mounted heat pump. Informed staff on site. Billing out for service call fee.
Tech removed program from thermostat Homeowner is happier with existing thermostat and wants us to come out next year to repair ductwork under the house Due to budget homeowner may want us to come out and pay us by the hour and see how much can get done in one or two hours. Provided estimate Homeowner wants us call us next year for ductwork and possibly thermostat. He wants to try thermostat now we programed it.
Anthony.artis9@gmail.com Performed ESA. Tech informed the homeowner about the water spigot leaking when it is open. Recommend replacing the filter more frequently. Amp draws, compressor and blower motor checked out good. Condenser fan motor was stated by previous tech that it was pulling high amps. Motor is currently pulling 1.0 out of 1.12 amps. System is heating and cooling properly, aux heat is operating properly as well. Provided the homeowner with indoor air quality pamphlets.
Failed indoor ECM blower motor, line voltage and low voltage is being supplied to the motor and no operation. Tech replaced an indoor ECM blower motor per customer’s approval. Tested the indoor blower motor after repairs. System is back heating.
828-610-3515 Ross.robert15@yahoo.com Found a failed indoor ECM blower motor, Coleman split system, warranty expired on 2022. T checked the compressor with a megohmmeter and was reading on the Green/good mark, insulation windings are good for now. Homeowners are not interested in system replacement for now and approved ordering and replace the indoor blower motor. refrigerant levels cannot get checked accurately until the blower motor gets replaced. Homeowners decided to invest into yearly PSA(premium service agreement) as well. System is down as of right now until the part comes in. Contact mr. Robert when the part arrives. Left thermostat on off. Quoted (ESA price) $1976.78+ tax to replace the indoor blower motor.
FOUND SYSTEM SHOWING 8 FLASH FAULT CODE FOR INTERNAL CONTROL ISSUE. CYCLED POWER AND RAN SYSTEM MULTIPLE TIMES WITH NO FURTHER CHALLENGES. MAY HAVE BEEN POWER OUTAGE CAUSING COMMUNICATION ISSUE.
Replaced induced draft assembly. System back to heating.
PERFORMED CMA INSPECTION ON 2 GAS PACKAGE UNIT AND 2 HANGING HEAT PUMP UNITS. ALL SYSTEMS WORKING PROPERLY.
Performed ESA, recommended plasma air instead of changing out uv bulb. Wants to wait to talk to wife and might call in at a later time.
Found the compressor on the bard unit short cycling, inspected wiring and found the herm wire coming from the compressor connected at the common terminal and the condenser fan common wire on the herm terminal. Tech swapped the wires and the system started up cooling without challenges. Supply temperature of 53.9. No charge due to recent CMA visit.
