Great service! Norman was very respectful, informative, and helpful. Did a wonderful job. Thank you again!
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Technician was thorough and helpful. Very knowledgeable. Also the calling team was very helpful and kept me updated
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Running approximately 20 minutes late. Office called and informed me that was case. Josh was very pleasant and explained service call and answered my questions. He also assisted me in turning a water filter that I was not strong enough to turn. He went above what was required and really was an example of good service.
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I realized issue with AC late in evening, Called next morning for service, and repairman was at house by 2pm. I was called prior to arrival so I knew when to expect the service person. Service person was courteous, answered all my questions, and had repair completed in approximately an hour. Great service.
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Arrived on time. Explained everything in detail. Wore shoe covers inside. Offered to assist me in bringing a very large box inside that had been delivered. I appreciate this courteous gesture so much. Mr Thomas was courteous throughout service call.
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They came out quick and same day. Very friendly customer service and explained the issue well. I always have a great experience! I highly recommend this company.
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Luis was very professional and very good at explaining the service he was providing. He let us know what he was doing and checking every step of the way and let us know the different options we could take when he was done. We will definitely be using Jackson & Sons again for any future HVAC service and maintenance. Luis went above and beyond and made this a great experience!
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I replaced a shower thread p trap with a glue trap.
Found a lake under the house. The whole drainage plumbing system under the house needs to be removed and re-piped properly to resolve all the issues from water leaking under the house. Advise customer that it needs to be re-piped and she said they had a handyman that they were going to get to patch the plumbing due to them wanting to sell the house. Looked at her kitchen sink leaking and discovered that she needs a new kitchen faucet to resolve the leak for the kitchen sink.
Found leak to be on 2 in drain line it appears someone knew it was leak there because they put tape to try to fix it did repair
Tech arrived and found fuse blown in air handler, tech checked for low voltage short and found low pressure switch wire had rubbed through and shorted to metal. Tech taped and replaced fuse and system came on and began to operate properly.
- Tech was informed that the system makes a loud whirring sound at night, customer suspects it’s during defrost. - Tech cycled system through defrost 3 times and observed no abnormalities except for the fan motor making a high pitched sound when ramping up. Fan motor FLA is 0.93 amps, currently drawing 1.04 amps, indicating early failure. Confirmed warranty expires in 2026 and recommended replacing the motor. Customer opted to wait until next service visit to replace if needed. System is operating normally at this time.
Upon arrival tech found split system condenser not receiving a call for heat. Found system in a lockout. Reset system and condenser attempted to start, found failed 40/5MFD dual run capacitor. Provided estimate on repair, customer will call when ready to make repair. Recommend investing in maintenance agreement.
Ran the snake through the toilet and cleared the blockage.
Tech preformed preventative maintenance and serviced system. Tech found 5mfd capacitor on condenser to be weak. Tech recommended replacing. Customer did not invest at this time. Customer invested in PSA Annual renewal. System is up and running with a delta t of 21.
Came to quote a new water heater… customers has leak on old water heater pop off valve and wants it fixed and also quote a new 49 gallon water heater.
Tech preformed preventative maintenance and serviced system. Tech recommended plasma air to enhance indoor air quality and help eliminate viruses. Customer would like to speak with spouse before investing. System is up and running with a delta t of 21.
Leak from house of garbage disposal Customer want garbage disposal remove and sink re plumbing rest Advise all I could do for electrical part is cap wires off
Tech washed and serviced unit and found blower dirty and housing starting to peel. Tech replaced uv bulb and re routed to return side coil. Tech found no further challenges at this time.
Tech washed and serviced unit and found no challenges at this time. Customer uses their own filters.
- Tech found tripped 30A electric furnace breaker in sub panel upon arrival. System was replaced in March; first time operating heat. - Furnace breaker is 60A, drawing 44.8 from the 30A breaker in the sub panel, causing it to overheat and trip. - Tech received approval and upsized sub panel breaker to 60A and confirmed proper system operation with 20 minutes of run time using heat strips. - Customer invested in a monthly premium service agreement for one split system heat pump. Customer is interested in improving indoor air quality. Tech installed two 16x20x1 filters on A-frame coil. System is operating normally at this time.