I called to have an inspection for my ac/heating system because I HAD a really bad experience with another company that installed my heating/air. Spencer came out and assured me everything was ok. I will be using them after my other warranty goes out.
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Outstanding work. Matthew was very professional, knowledgeable, and friendly. I would trust Matthew and recommend him.
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I appreciate the AC service provided for my older mother. After further analysis, I felt robbed and unappreciated as a customer by your company. I contacted your company after a local company failed to show. I was disappointed with the time it took to arrive on yesterday (told it would be mid-morning), the lack of respect for my time that led to my being late for work, disappointment with the additional charge requested to search for a leak that was thought to exist ($318), not going into the attic to check the split AC system, charging $106 per lb. for R410A, when the average cost is $65 lb. and a final charge of $554 just to add refrigerate to a small AC unit. It feels like your company took advantage of a senior citizen with this extreme charge. This is very sad...I will make sure to share our experience with other potential customers, the BBB and the AG's office.
Response from Jackson & Sons:
Good Afternoon, Our service manager, Adam Thompson has tried to reach you by phone and was unable to leave a message. Please feel free to contact him at your convenience. If you call after 5pm, our after hours phone service will take a message and Adam will return your call. We open at 7:30 am tomorrow and close at 5pm, Adam will be in office all day except during his lunch hour from 11:30 am till 12:30 pm.
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Excellent service and I did sign up a contract to service my home
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Jackson and sons always send good techs to my home and today was no different. Romario was courteous, knowledgeable and friendly.
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Seth has excellent customer service and communication skills. He explained the entire maintenance process as well as the plans available for purchase. I will continue to schedule maintenance services with Jackson and Sons.
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Every time I have had a problem, Jackson & Sons has been here. Brandon is very polite and know his business.
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PERFORMED CMA FILTER CHANGE. FILTER CHANGE IS COMPLETE, THERE ARE PICTURES AND A FILTER CHANGE REPORT ATTACHED TO THIS INVOICE
PERFORMED CMA FILTER CHANGE. FILTER CHANGE COMPLETED, THERE ARE PICTURES AND A FILTER CHANGE REPORT ATTACHED TO THIS INVOICE.
PERFORMED CMA FILTER CHANGE. FILTER CHANGE COMPLETE, THERE ARE PICTURES AND A FILTER CHANGE REPORT ATTACHED TO THIS INVOICE.
Tech performed service on goodman split system. Tech did not wash unit throughly due to no water source. Tech used customers sprayer to spray down unit with water. Customer renewed maintenance plan. Customer also stated would like tech to come back for future services. Delta t is within specification and customer is satisfied with today’s service. Found no challenges at todays visit.
Tech found system design is very typical for a mobile home application. Tech verified airflow is not bypassing the coil. Tech inspected ductwork. Tech also tested pressures and found no issues. Normal head pressure in heat mode and normal superheat in AC indicates proper airflow across the coils. Customer recently had work done from another company that stated the coil was open and filters were place on top of the coils. Tech explained that this is also typical of a mobile home furnace and would not cause any airflow issues.
- Tech measured relative humidity in crawl space reading 55.8%, inspected ductwork and foundation vents. No signs up moisture accumulation and all ducts are suspended and in working condition. Customer stated that the system has been operating normally. Ned to send bill. No email address available.
Emailed proposal to customer. She has to speak with her mom before making a decision. Will follow up tomorrow morning to see if decision has been made.
Ran new lines under the church to the baptism area and piped in an electronic Moen emergency shut off valve on the main water line.
Tech washed and serviced unit per service agreement, tech found no challenges at today’s visit, customer renewed esa, system is back up and running and holding a delta T of 20+ degrees
Tech washed and serviced unit per service agreement, tech found no challenges at this time, system is back up and running and holding a delta T of 20 degrees
Tech performed premium ESA service. System is operating properly at this time and is in good condition. Customer rerenewed plan.
Customer invested in a 1.5 ton SHP for upstairs. Consultation Code: ENGLW8WHZ
Tech washed and serviced unit and found no challenges at this time.
-Replace ECM Blower motor on RTU-06 per prior approval. Cleaned blower wheel & confirmed operation of system in cooling and heating modes. Reset thermostat as appropriate.
