I called to have an inspection for my ac/heating system because I HAD a really bad experience with another company that installed my heating/air. Spencer came out and assured me everything was ok. I will be using them after my other warranty goes out.
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Outstanding work. Matthew was very professional, knowledgeable, and friendly. I would trust Matthew and recommend him.
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I appreciate the AC service provided for my older mother. After further analysis, I felt robbed and unappreciated as a customer by your company. I contacted your company after a local company failed to show. I was disappointed with the time it took to arrive on yesterday (told it would be mid-morning), the lack of respect for my time that led to my being late for work, disappointment with the additional charge requested to search for a leak that was thought to exist ($318), not going into the attic to check the split AC system, charging $106 per lb. for R410A, when the average cost is $65 lb. and a final charge of $554 just to add refrigerate to a small AC unit. It feels like your company took advantage of a senior citizen with this extreme charge. This is very sad...I will make sure to share our experience with other potential customers, the BBB and the AG's office.
Response from Jackson & Sons:
Good Afternoon, Our service manager, Adam Thompson has tried to reach you by phone and was unable to leave a message. Please feel free to contact him at your convenience. If you call after 5pm, our after hours phone service will take a message and Adam will return your call. We open at 7:30 am tomorrow and close at 5pm, Adam will be in office all day except during his lunch hour from 11:30 am till 12:30 pm.
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Excellent service and I did sign up a contract to service my home
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Jackson and sons always send good techs to my home and today was no different. Romario was courteous, knowledgeable and friendly.
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Seth has excellent customer service and communication skills. He explained the entire maintenance process as well as the plans available for purchase. I will continue to schedule maintenance services with Jackson and Sons.
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Every time I have had a problem, Jackson & Sons has been here. Brandon is very polite and know his business.
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— Performed CMA Inspection on 82 Rooftop Exhaust Fans. Checked operation, greased bearings as able, inspected condition of belts & fan blades. Inspection reports provided with pictures. Smaller Rooftop Exhaust Fans are not on Service Contract, per office. — Exhaust Fan A03: Motor belts missing. Recommend installing 2-A48 belts. Provided estimate. System should be tagged out pending belt replacement. Provided estimate to install (2) A48 belts. Remote grease fitting hose ruptured prior. Recommend replacement of hose. — Exhaust Fan A04: Observed excessive noise from bearing, even after lubricating. Recommend replacement of axle bearings. System should be tagged out to prevent early failure of motor. — Exhaust Fan A07: Remote grease fitting hose ruptured prior. Recommend replacement of hose. Minor noise still present. — Exhaust Fan A09: Observed excessive noise from bearing, even after lubricating. Recommend replacement of axle bearings. System should be tagged out to p
Fill valve not installed right doesn’t have washer are nut at bottom angle stop is not put on
Tech serviced and cleaned unit. Tech found compressor side of capacitor reading at 43.5/40 (44=bad). Tech recommends replacing soon. Tech faced no other challenges. Unit is heating and cooling efficiently.
Tech washed and serviced unit, found old burnt out Uv bulb in carrier package unit. Reccomended replacing, customer not interested at this time. System is up and running holding a delta T of 21. Did not have 24x24x1 filter on truck customer provided filter.
Tech washed and serviced unit, found no challenges with system. Dehumidifier was in need of changing filter, customer approved. Customer also approved ESA renewal. Units holding a delta T of 22.
Fill valve not installed right doesn’t have washer are nut at bottom angle stop is not put on right
— Tech found tripped compressor breaker upon arrival and inspected compressor, observing grounded windings and failed compressor. — Isolated compressor from the electrical circuit and confirmed proper condenser fan operation and heat strip operation. Customer approved warranty estimate to replace. Need to order a replacement (2 stage) compressor and expedite scheduling for installation. R-410A factory charge 11.2lbs. Auxiliary heat is operating normally at this time.
Tech washed and serviced unit, found no challenegs at this time. Unit is heating with a delta T of 20. Used a 20x20x1
Tech washed and serviced unit, tech found no challenegs at today’s visit. Customer is interested in installing surge protector 8n the future on air handler disconnect. Due to disconnect burning up before (left estimate). Unit is holding a delta T of 21. Custoemr has washable filters.
Water heater is not leaking. The water heater needs a new gas valve and thermal coupling to work properly. Quoted between 400-700 to get a new gas valve and thermal coupling and install them. The water heater is a 2014 model. My professional opinion would be to replace the unit due to its age and not putting money into trying to repair the unit.
Technician found od fan motor bearings are failing causing loud grinding noise from od fan motor. Technician also leak searched and found a small hit on bottom of evaporator coil. Technician spoke with office on findings field supervisor is dispatched but customer is having to go back to work so field supervisor is going to call and go over her options.
Tech arrived and spoke to Mr Wiles, customer stated filter change was completed in January but 6 to 10 filters were lift in roof. Te h removed old filters from roof. All is good at this time.
Tech arrived and found system running, tech found system to be struggling to keep up due to reduced airflow through system. Tech found filter and evap coil to be severely covered in dust debris and bacterial growth. Tech cleaned coil and informed tenant of how often filters need to be changed system is back on and cooling with 24 degree delta t through all supply’s. Bill out
Cut out old faucet and installed a new customer supplied moen Faucet.
