Excellent service and I did sign up a contract to service my home
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Quality
Experience
Punctuality
Overall Experience
Quality
Experience
Punctuality
Jackson and sons always send good techs to my home and today was no different. Romario was courteous, knowledgeable and friendly.
Overall Experience
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Experience
Punctuality
Overall Experience
Quality
Experience
Punctuality
Seth has excellent customer service and communication skills. He explained the entire maintenance process as well as the plans available for purchase. I will continue to schedule maintenance services with Jackson and Sons.
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Every time I have had a problem, Jackson & Sons has been here. Brandon is very polite and know his business.
Overall Experience
Quality
Experience
Punctuality
Overall Experience
Quality
Experience
Punctuality
Overall Experience
Quality
Experience
Punctuality
Tech performed ESA, Tech found system was covered in bacterial growth and dust/debris, tech recommended installation of plasma to prevent issue from occurring and having contaminates get in the home. no other issues were found at todays visit. System is back on and operating properly at this time.
Tech was informed mua has interlock fault code as well as kitchen unit not cooling properly. Tech found mua did not have power on roof fault code was for exhaust hood trying to go through safety’s and damper operation but not able to due to no power to mua tech checked power at disconnect and was not able to find any. Tech checked all breakers and did not find any off or tripped. Electrician will need to be called to get power to mua. Kitchen unit circuit 1 is cutting out on low pressure due to low refrigerant te h performed leak search and was able to get hits from bottom of heater core tech did notice the joint leaking is factor and has not been worked on. Office quoted $1515 p,us tax for repair of leak. Tech recommends replacing evaporator coil due to condition extremely rusty and high risk of leak in future. Office to quote evaporator coil. Will require 2 techs to perform work. S#562L
Tech washed and serviced unit and found no challenges at this time customer could not extend at this time and will have to call in an a week or so.
Replaced 45MFD run capacitor. System is cooling properly.
Tech performed ESA on 1 system. Tech found no challenges or concerns with systems on today’s visit, system is only a few years old. All tests tested well and system thoroughly cleaned. System is operating properly upon departure. Homeowner stated she would call in for renewal similarly to last renewal.
Invested in esa and rev g and re installing section of duct
Tech performed esa, unit is working properly Tech didn’t jabs any 20x20x1 filters on truck will need 2 dropped off when in the area
Tech found unit completely out of refrigerant and performed a leak search. Tech was able to pinpoint a large leak on the condenser coil. Due to age and cost of repair, tech recommends replacing system. Field supervisor notified.
Emailed quote to replace electric furnace with Carrier PHP. Customer is going to talk to her husband.
Customer name is spelled Sacnite Razo. Customer reported indoor coil frozen earlier. System was defrosted on arrival due to customer leaving it off. A coil looks severely impacted by dust and dirt. Fins are in very poor and deteriorated condition. Tech suspects indoor A coil cannot be sufficiently cleaned without risking further destroying fins. Electric furnace and indoor coil are severely corroded. Tech called for cooling and recorded cooling and heating R22 operating pressures. System is very low on R22. Data tag is missing. Tech doesn’t know how many lbs of R22 factory charge the system takes. Tech estimates based on system size that it needs 8 lbs of R22 plus or minus a few to get system properly charged. Compressor contactor is in poor condition. 7.5uf blower capacitor is reading very low at 3.3 uf. Top heat strip wire is burnt off inside electric furnace. Bottom heat strip is unplugged due to one pole of 3 stack sequencer stuck closed. 1 of 3 heat strips turns on and off
HVAC System Upgrade: In response to a client's desire for enhanced energy efficiency, I recommended and executed an upgrade to a Lennox high-efficiency HVAC system. This upgrade not only improves comfort but also results in substantial energy savings, meeting the client's expectations and providing a more environmentally friendly solution.
Tech performed maintenance per esa. Tech found no challenges at today’s visit could not use water not available. Spoke to homeowner on ac renew to help with noise he is on a budget maybe in future.
Tech performed CMA inspection on one system. Found 45MFD run cap testing weak at condenser, recommend replacing. Estimate sent. Tech was able to inspect furnace and a/c coil after eventually gaining access to attic. Read pinned notes for attic access location. Found no issues at furnace. System is cooling properly at this time.
PERFORMED CMA INSPECTION ON 8 SPLIT SYSTEMS, 1 DEHUMIDIFIER AND 1 GAS PACKAGE SYSTEM. ON SPLIT SYSTEM #1 THE COMPRESSOR CAPACITOR RATED FOR 45mf TESTED AT 41.3. CAPACITOR DUE FOR FAILURE, RECOMMEND REPLACEMENT OF CAPACITOR. ALL OTHER SYSTEMS ARE PERFORMING PROPERLY.
Performed routine maintenance per energy savings agreement. Technician was unable to find any challenges while servicing equipment today. System is cooling and heating properly with a delta t of 20 degrees. Customer does change their own filters. Tech left (1) 24x24x1 because it was all they had on the truck. Notified customer that if they needed another filter just to let us know. Customer is in the process of selling home. Tech let them know that if they move and stay within our service area, we could switch service to their new location. If not, they can notify us to cancel their monthly draft.