2330 Indian Springs Rd
Dudley, NC 28333
(919) 734-9611

Our Top Cities


Local Reviews
for dunn, nc

Rated 4.4 out of 5 stars based on 9 customer reviews

AC Service

I appreciate the AC service provided for my older mother. After further analysis, I felt robbed and unappreciated as a customer by your company. I contacted your company after a local company failed to show. I was disappointed with the time it took to arrive on yesterday (told it would be mid-morning), the lack of respect for my time that led to my being late for work, disappointment with the additional charge requested to search for a leak that was thought to exist ($318), not going into the attic to check the split AC system, charging $106 per lb. for R410A, when the average cost is $65 lb. and a final charge of $554 just to add refrigerate to a small AC unit. It feels like your company took advantage of a senior citizen with this extreme charge. This is very sad...I will make sure to share our experience with other potential customers, the BBB and the AG's office.


Response from Jackson & Sons:

Good Afternoon, Our service manager, Adam Thompson has tried to reach you by phone and was unable to leave a message. Please feel free to contact him at your convenience. If you call after 5pm, our after hours phone service will take a message and Adam will return your call. We open at 7:30 am tomorrow and close at 5pm, Adam will be in office all day except during his lunch hour from 11:30 am till 12:30 pm.

  • Overall Experience
  • Quality
  • Experience
  • Punctuality

Good job has been done

Excellent service and I did sign up a contract to service my home

  • Overall Experience
  • Quality
  • Experience
  • Punctuality

Great Service, Awesome plan

  • Overall Experience
  • Quality
  • Experience
  • Punctuality

Good service

Jackson and sons always send good techs to my home and today was no different. Romario was courteous, knowledgeable and friendly.

  • Overall Experience
  • Quality
  • Experience
  • Punctuality

Excellent service

The technician was very professional

  • Overall Experience
  • Quality
  • Experience
  • Punctuality

Great Service

Seth has excellent customer service and communication skills. He explained the entire maintenance process as well as the plans available for purchase. I will continue to schedule maintenance services with Jackson and Sons.

  • Overall Experience
  • Quality
  • Experience
  • Punctuality

Great Service

Every time I have had a problem, Jackson & Sons has been here. Brandon is very polite and know his business.

  • Overall Experience
  • Quality
  • Experience
  • Punctuality

  • Overall Experience
  • Quality
  • Experience
  • Punctuality

  • Overall Experience
  • Quality
  • Experience
  • Punctuality

Job Locations
for dunn, nc

Romario  T.

Romario T. Job Checkin

Goodman split system (break room) Found the evaporator coil and part of the condenser frozen upon arrival. Tech had to de-ice the system to continue diagnostics. After de-icing the system, tech found normal/high refrigerant Levels/pressures. Return side of the evaporator coil looked liked it was dirty, melting the ice build up over it helped it clear out, drain line is clear. One of the workers stated that they recently replaced the filters. Tech also found the secondary auxiliary metal drain pan(32x64) rusted out on the bottom, if any overflow were to happen, the water will drain straight down through the ceiling. An estimate will be provided to replace the metal auxiliary drain pan to prevent ceiling damages. System is back cooling. Tech spoke with Carrie about the findings.


David  S.

David S. Job Checkin

-Performed CMA Inspection on 4 rooftop gas package systems, 1 dual condenser make up air, 1 make up air, and 1 DOAS system. Replaced air filters at 4 back of house locations. Cleaned evaporator coils on kitchen systems per maintenance agreement. -Customer approved previously diagnosed refrigerant leak for kitchen system circuit 1 as follows: Pull vacuum, recharge system to factory level with addition of AC Leak Freeze. Charged to factory level 8.6 lb R410A. -Dual condenser make up air unit did not operate correctly after maintenance. Had to reset oven hood control circuit breaker to clear error code due to make up air being turned off. Manager reset circuit breakers for fryers that had turned off when oven hood was reset. -Found all systems working correctly (after recharge on kitchen circuit 1). JACKSON & builders were present and changed back of house filters as provided by Jackson & Sons.


Joshua W.

Joshua W. Job Checkin

Tech arrived and performed inspection of system, tech found that drains are not insulated and systems does not have primary float switch. Tech also found evaporator coil is in rough condition, rusted and corroded. Tech found system to have an 18 degree delta t at this time and is on and operating properly. Tech added all information into equipment tab. Tech informed customer of issues and potential problems they could cause in the future. Customer is aware of age and condition of system but does not want to do anything at this time.


Kenny C.

Kenny C. Job Checkin

Performed, tech found no issues at todays visit. Blower was extremely dirty and caked up. Tech took out blower deep cleaned blower. Recommended plasma air, uv light and a hard start kit.


Kenny C.

Kenny C. Job Checkin

Performed ESA on air handler only. No running water due to remodel, also homeowner was not present at the time of service. Homeowners daughter let tech inside. Also tech saw a snake around both outside units and snake skin. Homeowner will be away for about 3 years but daughter will be taking care of maintenances (Morgan 919-820-0641). Homeowner stated she will have the water turned back on next visit.


David  S.

David S. Job Checkin

Postponed


Derek J.

Derek J. Job Checkin

Upon arrival tech was informed system was blowing air but it wasn’t cold. Tech inspected system and found it low on R410A Freon. Suggested performing leak search to determine where leak was but homeowner refused for now and just wanted some added. Tech added 3lbs 13.8oz of R410A. System is back operational at this time but will continue to leak out.


Spencer C.

Spencer C. Job Checkin

Tech found circuit 1 tripped on low suction due to a leaking evaporator coil. Tech was able to pinpoint leak. Unit only 5 years old.


Demarcus  M.

Demarcus M. Job Checkin

DUCT MODIFICATIONS


Joshua W.

Joshua W. Job Checkin

Tech performed ESA, Tech found system was covered in bacterial growth and dust/debris, tech recommended installation of plasma to prevent issue from occurring and having contaminates get in the home. no other issues were found at todays visit. System is back on and operating properly at this time.


Luis R.

Luis R. Job Checkin

Tech was informed mua has interlock fault code as well as kitchen unit not cooling properly. Tech found mua did not have power on roof fault code was for exhaust hood trying to go through safety’s and damper operation but not able to due to no power to mua tech checked power at disconnect and was not able to find any. Tech checked all breakers and did not find any off or tripped. Electrician will need to be called to get power to mua. Kitchen unit circuit 1 is cutting out on low pressure due to low refrigerant te h performed leak search and was able to get hits from bottom of heater core tech did notice the joint leaking is factor and has not been worked on. Office quoted $1515 p,us tax for repair of leak. Tech recommends replacing evaporator coil due to condition extremely rusty and high risk of leak in future. Office to quote evaporator coil. Will require 2 techs to perform work. S#562L


Landen  H.

Landen H. Job Checkin

Tech washed and serviced unit and found no challenges at this time customer could not extend at this time and will have to call in an a week or so.


Noah C.

Noah C. Job Checkin

Replaced 45MFD run capacitor. System is cooling properly.


Ronnie P.

Ronnie P. Job Checkin

Tech performed ESA on 1 system. Tech found no challenges or concerns with systems on today’s visit, system is only a few years old. All tests tested well and system thoroughly cleaned. System is operating properly upon departure. Homeowner stated she would call in for renewal similarly to last renewal.


Bryce C.

Bryce C. Job Checkin

Invested in esa and rev g and re installing section of duct