- Tech found heat strips not operating due to failed sub panel caused by failed breaker. Recommended calling an electrician to replace the sub panel. - Defrost control board is showing burn marks; tech recommended replacing. Customer approved. Need to order board. - Customer stated that the rear bedroom had no air flow. Tech found fallen 6ft section of metal duct, re-secured and hung the duct. - Customer requested resealing the hood to the house. Tech moved the package unit against the home and resealed with clear silicone. - Recommended replacing burnt contactor, customer postponed. Customer inquired about replacing thermostat; tech provided estimate. Heat pump is operating normally at this time.