Fixed all issues Notified me of items possibly needing replacement Answered all questions
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Kyle is a very nice gentleman……sincere in performing his job. Shows concern for customer keeps you informed and Professionally carries out his duties.
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Got here and performed the service in a timely manner, very friendly and nice
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The young man was very friendly and efficient and made sure he did everything we needed. I would love to have him again as our service tech.
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Inside service staff needs to be more patient and customer caring. DO NOT INTENTIONALLY misrepresent the JACKSON & SONS when you knowingly know service tech will be late. Be truthful even if customer might not want to hear the true circumstances.
Response from Jackson & Sons:
We are so grateful for your 5-star review. Thanks for sharing your rating with us and the community.
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Joshua was great and you all are blessed to have him on your staff!!!
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Ronnie Person was very professional and courteous when he made a home visit to service our 2 HVAC units.
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Tech performed maintenance per service agreement. Upon arrival Homeowner informed tech that blower fan was not working. Tech found fan not blowing on auto. Tech was able to get fan to work by Jumping R to G on board. Also, turning fan to on position from thermostat worked. Tech then put it to auto on thermostat and fan began working properly. Tech found blower fan capacitor rated at 10 mfd testing at 7.6 mfd when minimum threshold is 9.4 mfd. Tech also found contactor on condensing unit showing wear. Tech informed homeowner of problems and suggested replacing. Homeowner will wait on repairs. Tech replaced two 16x20 filters. System is a 98. Homeowner is aware of age. System is operating properly at this time. Homeowner invested in 1 system ESA. Homeowner paid 308.51 via check and the remainder 9.61 via cash.
STATED BLOWER CONTINUALLY RUNS. FOUND FAN SET TO ON UPON ARRIVAL. SWITCHED TO AUTO AND CYCLED SYSTEM SEVERAL TIMES. BLOWER SHUT DOWN AS IT SHOULD. INVESTED IN ESA (1) SYSTEM. SCHEDULE 1ST VISIT.
PERFORMED ESA ON (1) TRANE PACKAGE HEAT PUMP. SYSTEM IS IN OVERALL FAIR SHAPE FOR 10 YEARS OF AGE. COMPRESSOR IS READING WITHIN CAUTION RANGE. EVAPORATOR COILS ARE SHOWING RUST. MRS. RHODES IS AWARE. ADDED AC RENEW.
-Customer stated gas heat not working. Observed tank level acceptable. Draft inducer motor operating but system not attempting to ignite. Inspected heat exchanger for cracks, none found. Cleared obstruction for pressure switch, system now tries to ignite but no ignition. Found proper input pressure and low voltage call to gas valve but no outlet gas pressure. -Demand tech arrived while on site. Demand tech to take over with estimating repair and continuing if approved. - Tech replaced gas valve after approval, tested system and adjusted gas pressures. System is back up and heating. Collected $646.64 by card.
Upon arrival tech found system not running due to tripped float switch. Tech cleared drains after approval and reset float switch. Informed customer on maintenance agreement and highly recommended investing. Collected $206.29 by card.
Completed a maintenance inspection on 3 DAIKIN package heat pumps, 1 Fujitsu mini split. Changed filters, tested heat strips, pressures, capacitors, motor amps, T-stats.
Tech found insulation in 1 area of 6in sled was wet customer had found it poked a hole to dry out. Spoke with office will replace less them 20 ft of flex under install warranty. Tech also found another area 1ft wet as well tech poked whole and exposed insulation to let dry will need to return to splice to the 2nd flex line. Tech will need 1.5 to 2 box’s of 6in flex and 1 splice collar. Will schedule to return. Tech returned to replace and repair 6in supply lines tech found boot and saddle collar were sealed protect installed new 20ft of 6in flex sealed and insulated customer will monitor
Emailed proposal for dual fuel and gas pack to granddaughter. They will review proposal.
Tech performed esa, unit is working properly
Tech performed ESA on 1 system found no challenges at today’s visit, homeowners grandkids live in home tech spoke with homeowner about renewal Bill for PSA.
Tech performed ESA on 1 system, tech found Evaporator coil leaking pressures looked good tech suspects leak is fresh field supervisor scheduled to come verify. Customer wanted Uv bulb replaced and renewed PSA mail invoice.
Tech performed ESA found no challenges at this time.
Tech performed ESA on 1 system found leaking evaporator coil and Schrader valve, compressor ohming red and ramping up and down. Tech chela med pressure and found non Condensibles/ moisture ind system causing pressures to fluctuate never giving the correct readings. Customer didn’t want to do anything at this time tech replaced Schrader valve and renewed service agreement.
Tech performed ESA on 1 system found no challenges at today’s visit. Tech spoke with customer about service agreement and benefits customer interested but needs to talk to husband.