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Professional, Knowledgeable, was able to answer all my questions
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Knowledgeable, Professional, Courteous
Response from Jackson & Sons:
Thanks for sharing your review with us and the community.
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Response from Jackson & Sons:
We’re delighted to hear about your recent experience with us and we’re so pleased that you recommend our services. Thank you for taking the time to share your experience and we look forward to welcoming you back soon!
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Overall Experience
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Kyle Williams is a great service technician. Thorough performing his work and shows great concern for customer’s needs and safety. Kyle is a PROFESSIONAL HVAC TECHNICIAN!
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Arrived in a timely manner, did quality work in a timely manner.
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Chris was outstanding with taking care of Mom's request. he went above and beyond the scope of the visit.
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Ricardo was very friendly and made me feel comfortable with his service. I would love to have him come again.
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Logan was great. He is friendly, knowledgeable, & a hard worker!
Response from Jackson & Sons:
Thank you so much for taking the time to leave us a 5-star review!
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Tech washed and serviced unit and found no challenges at this time. System is back up and operating at this time. Customer will call for renewal.
Tech washed and serviced unit and found no challenges at this time.
Found three handle shower valve with busted off handles. Gave customer an estimate for replacement of the shower valve and also for installing a new handheld shower sprayer.
— Customer reported that the LP tank was refilled around 2 weeks prior to this visit. — First ignition revealed low gas pressure in first stage at 2.20” WC. Tech adjusted to 6.54” WC, purged the gas line, decreased regulator pressure, and cleaned burners. Second stage LP pressure read 10.18 without adjustment. — Upon further inspection, tech observed the IGN board constantly sending 15V to the first stage terminals on the gas valve, with no call for heat. IGN board is faulty and needs to be replaced. — Draft inducer motor is over heating during operation but not over-amping. Tech recommends replacing the inducer motor to avoid future challenges. System is operating normally at this time with adjusted gas pressures. Service warranty.
Thermostat was off, gas tank is only at 10% Heat exchanger has some soot build up, tested gas and heat pump. Both side are operating but tech does recommend to have the gas tank filled soon. Heat exchanger is recommended to be cleaned, system is under 2 yer warranty. Once the customer has gas filled, gas pressures may need to be checked and heat exchanger cleaned due to some build up being present.
Tech serviced and cleaned unit. Upon arrival tech found flame inside burner (shown in video). Tech found compressor side of capacitor reading at 43.1/40 (44=bad). Tech also found bacterial growth inside blower housing. Tech pulled and cleaned. Tech found uv bulb burnt out. Tech faced no other challenges this visit. Unit is heating and cooling efficiently. Tech recommends plasma air and replacing uv bulb. Customer would like to wait till next visit.
Tech serviced and cleaned unit. Tech found evaporator coil to be severely rusted. Tech did a detailed leak search but could not find any leaks. Tech faced no other challenges this visit. Unit is heating and cooling efficiently. Tech informed customer about ESA renewal. Customer renewed ESA plan.
Provided quote for new package heat pump. DF
Tech arrived and found low voltage fuse blown inside electric furnace after someone tried to replace thermostat due to thermostat scheduling issue. Tech tested blower and heat strips without issue. Found breaker for outdoor unit tripped. Confirmed compressor is shorted to ground. Has continuity in the megohm scale. Reset breaker and compressor did start. Tech suspects high wear and tear on compressor motor windings. Compressor is on its way out. 5uf side of 35/5uf capacitor is reading 6% weak at 4.66uf. 7.5uf blower capacitor is reading very weak at 4.6uf. We replaced a schraeder core and added refrigerant in 2022. Tested heat mode and defrost without further issues.
Install 3.5 Ton Trane AC With Coil With 100,000 BTU Furnace With Plasma Air With WiFi Programmable Thermostat
Tech cleaned and serviced unit it tech found no challenges at this time unit is up and running customer wanted tech to leave extra filters
Customer was confused about the hold on the thermostat. Customer does not want system programmed. Tech set thermostat to nonprogrammable and assured thermostat will not go back on hold. Tech also left thermostat manual.
Look under the house to see how the drain line was ran due to the washing machine and kitchen sink backing up. Found that the washing machine drain line that also catches the sink drain is too small and needs to be upgraded up to a 3 inch pipe to be able to drain properly per current code.
Tech replaced rollout switch and found no issues heating.
{AirTemp Gas Furnace - right building front} — Tech found failed thermostat constantly energizing Y terminal and operating cool mode regardless of thermostat setting. — Recommended Focus Pro t-stat; customer will purchase their own thermostat and install it. — Tech bypassed Y circuit and confirmed proper heat operation with W circuit. System is heating normally at this time. Emailed bill.