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Wayne was professional in an approachable manner that encourages conversation about the installation and other random topics. Was a pleasure working with Wayne.
Overall Experience
Quality
Experience
Punctuality
Overall Experience
Quality
Experience
Punctuality
Luis was very personable and professional. He was knowledgeable on my heating and cooling system, and he was very thorough with his explanation about the problems with my HVAC system. Outstanding job!
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Overall Experience
Quality
Experience
Punctuality
Overall Experience
Quality
Experience
Punctuality
Matthew came to our house to assess our heating and air . He was on time , very polite and well mannered. He explained everything so I could understand. I was very pleased with his work and would 100% recommend this company to anyone!
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Punctuality
Called in problem ticket this am - work completed this pm. Technician arrived ready for work and performed necessary repairs and services in a quick and professional manner. No messes were left behind. I would be more than happy to have Mr Matthew come back at a future time to perform any services needed. Thank you, Matthew!
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Quick service, system checked and adjusted as needed. Troubleshooting performed for defective De-icer circuit. Repair steps implemented and system topped off as needed. Would call again when needed.
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I asked the tech if he would vac out the leaves in the compressor unit, he did what I asked and was very professional about his work and cleaned up after Thank You Mr Loner
Overall Experience
Quality
Experience
Punctuality
Tech washed and serviced unit per service agreement, tech found no challenges at today’s visit, the system is back up and running and holding a delta t of 20 degrees
Tech performed service on trane split system. Tech recommended Plasma Air Purifier to help dust and bacterial growth on blower. Customer declined at todays visit but interested in next, also, found uv bulb to be in needing of replacement. Installed and replaced after customers approval. Customer would like tech to come back to future visits. Delta t is within specification and customer is satisfied with todays visit. Found no other challenges at todays visit.
Tech replaced switch over valve harness. Tech spoke with tech support to update software and was told update would need to be downloaded to a usb and transferred over to the drive. Tech tested system and found normal heat and AC operation at this time. Tech tested both zones individually and found normal operation. Compressor speed at 67 percent.
Tech ran system in heat mode and found pressures near equal at 177/205. System ramped up after a while and the largest pressure difference was 170/236. Tech spoke with tech support due to equipment history and was told to replace reversing valve wiring harness and then update software once harness is replaced. Harness needs to be filed under warranty and tech needs to document how software gets updated.
Tech performed service on carrier package unit. Tech recommended plasma air purifier. Installed plasma after customers approval. Delta t is within spec and customer is satisfied with installation and air quality. Customer is wanting a new air filter grille. Checked & advised with customer and office. Found no other challenges at todays visit.
Tech found the blower wheel components replaced upon arrival. Another company showed up once the tech arrived. Their company replaced the shaft, pulley, belt Already. No repairs were performed by us today.
Tech inspected system and found duct work to be connected. Upon further inspection technician found thermostat wire was wired in and high voltage was wired in as well. Technician did see thermostat on the wall and wired in. Upon further inspection tech found shaft was warped with key and pulley removed from shaft. Tech found pulley and key were warped as well indicating someone started system up and grinded down the shaft and key and pulley. Will need to replace pulley, key, shaft and bearing for blower. Tech also found no smoke detector on system.
Tech found store is brand new, unit is brand new but the issue is that the unit has not been wired up yet and has no high or low voltage. Tech informed the contact. Not a Jackson and Sons install.
Installed 30 amp breaker for TRANE condensing unit in main panel. Insulated drain line.
Performed ESA, tech cleaned and serviced unit. Found no issues at todays visit.
Sink drain line replacement due to multiple hole in drain and clogs
Clog sink ran snake kept hit hard spot got to slow drain but they will need galvanized 2 in sink line replaced
-Performed CMA Inspection on 4 Rooftop Package Heat Pumps per purchase order provided. -System 3 (Front Left): Found thermostat blank upon arrival. Reset tripped transformer breaker. System now operating correctly. -All systems cooling properly at this time.
-Homeowner discovered condensation around supply register in master bedroom. Found that outer flex insulation did not go all the way down to the register and was not secured below supply duct support brackets. Reasonable damage to sheet rock ceiling. Office may need to follow up on damage repairs. Customer supplied new register and installed while tech was insulating supply duct properly. Re secured outer insulation with panduit strap at proper depth and mounted duct to support brackets flush with ceiling. -Tech checked other supply registers and found all properly secured and insulated. -Not billing for house call fee per maintenance agreement. No charge for re securing duct per recent install.
Emailed proposal to Vivian and to property management company.