Wayne was professional in an approachable manner that encourages conversation about the installation and other random topics. Was a pleasure working with Wayne.
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Overall Experience
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Luis was very personable and professional. He was knowledgeable on my heating and cooling system, and he was very thorough with his explanation about the problems with my HVAC system. Outstanding job!
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Overall Experience
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Overall Experience
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Matthew came to our house to assess our heating and air . He was on time , very polite and well mannered. He explained everything so I could understand. I was very pleased with his work and would 100% recommend this company to anyone!
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Called in problem ticket this am - work completed this pm. Technician arrived ready for work and performed necessary repairs and services in a quick and professional manner. No messes were left behind. I would be more than happy to have Mr Matthew come back at a future time to perform any services needed. Thank you, Matthew!
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Quick service, system checked and adjusted as needed. Troubleshooting performed for defective De-icer circuit. Repair steps implemented and system topped off as needed. Would call again when needed.
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I asked the tech if he would vac out the leaves in the compressor unit, he did what I asked and was very professional about his work and cleaned up after Thank You Mr Loner
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Tech preformed CMA FULL SERVICE on 2 Split Systems and 1 Mini Split System. Split System #2 is in need of a run capacitor for condenser unit. Tech tested capacitor and found it to be below operating range. Tech has attached estimate for cost of replacing capacitor to invoice. Split System #1 and Mini Split System are operating within specifications at this time. Tech has attached SYSTEM PERFORMANCE REPORTS to invoice along with pictures.
Performed ESA, tech washed and serviced unit. Homeowner renewed maintenance over the phone.
Customer is going to check on personal bank financing option.
Tech found system low on refrigerant and found coils not leaking. The only leak present was at the schrader valves, but tech suspect the lineset is leaking due to insulation worn off and how it was buried in the dirt going under the house. Tech recommends replacing unit due to r22 refrigerant and likeliness of future issues. Tech quoted replacing schrader valves and recharging up to 5lbs of r22. Quote does not include replacing line set. Customer agreed to replacement quote before making a decision. Field supervisor has been notified.
252-622-0748 MR. GOODWIN. FOUND CEILING DAMAGE DIRECTLY UNDERNEATH REFRIGERANT LINE-SET IN ATTIC. SYSTEM PRESSURES ARE RUNNING LOW CAUSING LINES TO FREEZE IN COOLING AND DRIP ALONG CEILING WHEN THAWING. DETECTED LEAK WITHIN EVAPORATOR COILS. COMPRESSOR IS WITHIN CAUTION RANGE. SYSTEM IS OVER 10 YEARS OLD. COSTLY REPAIRS NOT RECOMMENDED DUE TO AGE/OVERALL CONDITION. HANDED OVER TO FIELD SUPERVISOR.
Found a high voltage wire broke from the polarized plug. Costumer declined repairing the wire, costumer stated that her husband will be informed and will call us if they want us to repair the wires. Costumer May perform the repairs themselves. System is down. Tech left disconnect off at the airhandler.
Tech inspected 2 split systems and a mini split no issues with systems at this time
Tech came out to replace thermostat with customer supplied thermostat. Open arrival tech tested operation of system at thermostat, system came on briefly and thermostat rebooted. Customer stated that it had done that for awhile. Tech verified the compressor contactor was not shorted and replaced the thermostat. Tested operation and system cycled on correctly, however it is low on refrigerant. System is 28 yrs. old tech did see an oily residue on the suction line at the air handler indicating a refrigerant leak at the evaporator coil. Replacement of system is highly recommended. Tech quoted customer for 3 lbs of R-22, customer approved but tech only added 1 lb of R-22 at this time. Total charge is about 5 lbs.
Upon arrival customer stated system has been supplying room temperature air. Upon inspection tech compressor not running at condensing unit, only condensing fan was running. Tech found failed 45/5MFD dual run capacitor, tech swapped capacitor with new for testing purposes. Tech restored power to system and compressor came on properly, amp draws are within spec on compressor as well as outdoor fan. System has an 18 degree delta t in cooling mode, tech also tested heat. Heat strips came on properly as well, system is back up and operating properly. Tech collected $472.41 by card for todays repairs. Tech recommended investing in a service agreement to maintain system. Tech sent form to customer. Non stock capacitor.
Tech found no difficulties at this time. Homeowners father stopped by and let tech in.
Techs preformed CMA INSPECTION on 4 split systems. All systems are operating at this time. Split System #3 does indicate that fan motor is beginning to fail electrically, but is operating at this time. Tech does recommend replacing fan motor with new capacitor. Tech has attached estimate for repair to invoice. Tech has also attached system performance reports to invoice along with pictures.
Thermostat was not getting c signal due to not being connected at air handler customer declined thermostat replacement at this time System is low on r22 and recommend cleaning system. The aux drain pan had half in of water in it Declined adding more than one pound of r22 and System so old that no model or serial number found. Customer currious to cost of new system set up appointment for next Thursday Customer still had some minor issues with the thermostat and will change out himself
Tech found condensing unit not running upon arrival. Tech verified there as no water in the auxiliary drain pan and float switch was not tripped. Inspection found the dual run capacitor had failed. Quoted warranty price for run capacitor and customer approved. Repair was made and system is back up and cooling.
