Luis was very personable and professional. He was knowledgeable on my heating and cooling system, and he was very thorough with his explanation about the problems with my HVAC system. Outstanding job!
Overall Experience
Quality
Experience
Punctuality
Overall Experience
Quality
Experience
Punctuality
Overall Experience
Quality
Experience
Punctuality
Matthew came to our house to assess our heating and air . He was on time , very polite and well mannered. He explained everything so I could understand. I was very pleased with his work and would 100% recommend this company to anyone!
Overall Experience
Quality
Experience
Punctuality
Called in problem ticket this am - work completed this pm. Technician arrived ready for work and performed necessary repairs and services in a quick and professional manner. No messes were left behind. I would be more than happy to have Mr Matthew come back at a future time to perform any services needed. Thank you, Matthew!
Overall Experience
Quality
Experience
Punctuality
Quick service, system checked and adjusted as needed. Troubleshooting performed for defective De-icer circuit. Repair steps implemented and system topped off as needed. Would call again when needed.
Overall Experience
Quality
Experience
Punctuality
I asked the tech if he would vac out the leaves in the compressor unit, he did what I asked and was very professional about his work and cleaned up after Thank You Mr Loner
Overall Experience
Quality
Experience
Punctuality
Tech inspected unit found extremely rust burners and induced draft motor tech engaged heat and induced draft motor would vibrate causing the unit to vibrate as well tech tech engaged blower and cool circuit would engage with no y call tech found thermostat has a short from fan and cool when calling for fan only cool circuit would engage tech did mege compressor and found it mege caution indicating compressor is likely to fail due to age of unit and extensive repairs needed tech recommend new unit tech called in a mandatory due to customer having to leave field supervisor is scheduled to come back Monday to give best options
Tech found ac coil and gas furnace ac coil is void completely of refrigerant R22 furnace is not operational due to induced draft motor not operational due to age and extensive repairs needed replacing is the best option field supervisor on the way to give best option to customer
DAVID AND MARQUS INSTALLED A 2 TON CARRIER SPLIT HEAT PUMP DOWNSTAIRS
Tech found primary drain line disconnected causing water to drain from the floor board onto the light fixture. No damage was visible to the ceiling. Tech recommended upgrading regular P trap to an EZ trap. Debbie approved upgrading to an EZ trap. Tech flushed primary and secondary drain line to assure proper drain. System is cooling at this time. CMA was performed on 02/19.
Tech cleaned and inspected unit tech found heat strip breaker 60amp 2 pole has a loss of leg only 120v tech quoted out $247.64 for breaker replacement 60 amp breaker tech got approval to replace breaker
Full service on 2 systems and mini split, changed and washed filters, fixed loose wire connection, tested EM heat, cleaned coils, T-stats are set the same.
system is operating correctly at this time. tech did find tstat in of new batteries. replaced batteries to get tstat to operate. return grills are in poor shape. recommend replacing. tech recommends EZ trap for drain line to help clean and maintain proper functioning drain system. customer price is 106.00 plus tax system is operating at this time. tech removed blower assembly to clean blower wheel. tech noticed blower when is rusted and begging to separate in multiple spots. tech also removed several handfuls of rust and debris from drain pan . male connection on drain pan is cracked. tech found drain line clogged, tech added union o clear drain line. evaporator could is extremely rusted and shows signs of possible leaks. the insulation inside of unit is in poor shape. appears to have mildew and is deteriorating. due to age. multiple issues and system being R22. tech recommends replacing unit tech will have CC contact with free quote. system is operating at this time. evaporator coil
Tech found 10mfd capacitor was swollen not allowing the blower to kick on making outdoor 7nit to kick off within secs from high pressure switch tech quoted out $223.34 esa $189.84 customer stated he will order part and change Himself tech did educate customer on maintenance plan with benefits customer agreed to become premium member paid for full year tech collected for premium member and costal housecall on todays visit
WAYNE AND AUDONEL REPLACED A 2.5 TON TRANE SPLIT HEAT PUMP
Tech serviced and cleaned split system
