Wayne was professional in an approachable manner that encourages conversation about the installation and other random topics. Was a pleasure working with Wayne.
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Overall Experience
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Luis was very personable and professional. He was knowledgeable on my heating and cooling system, and he was very thorough with his explanation about the problems with my HVAC system. Outstanding job!
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Overall Experience
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Overall Experience
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Matthew came to our house to assess our heating and air . He was on time , very polite and well mannered. He explained everything so I could understand. I was very pleased with his work and would 100% recommend this company to anyone!
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Called in problem ticket this am - work completed this pm. Technician arrived ready for work and performed necessary repairs and services in a quick and professional manner. No messes were left behind. I would be more than happy to have Mr Matthew come back at a future time to perform any services needed. Thank you, Matthew!
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Quick service, system checked and adjusted as needed. Troubleshooting performed for defective De-icer circuit. Repair steps implemented and system topped off as needed. Would call again when needed.
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I asked the tech if he would vac out the leaves in the compressor unit, he did what I asked and was very professional about his work and cleaned up after Thank You Mr Loner
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Emailed proposal to Vivian and to property management company.
Tech found system had very low pressure upon arrival. Pressure was too low to conduct a leak search; tech added half a pound of R22 to conduct leak search and found leak in the evaporator coils. System is a 2005 R22 system, no information available for charge quantity. Evaporator was freezing over, causing water to fill the auxiliary drain pan. Tech removed water from pan and confirmed drain line is clear. Advised customer to replace system instead of repair, on account of cost, refrigerant type, and age/condition of the system. Left power on to air handler for air circulation. Shut power off to condenser.
-Performed CMA Inspection on 2 Split System Heat Pumps and 1 Mini Split Heat Pump. -Split System 1: Outdoor disconnect cover missing prior to service. Potential for water intrusion to circuit. Customer should consider replacement of disconnect. Provided estimate. -Split System 2: Compressor Capacitor was recommended for replacement at last service. Provided updated estimate for replacement of capacitor. Debbie approves replacement of capacitor. Outdoor disconnect cover missing prior to service. Potential for water intrusion to circuit. Customer should consider replacement of disconnect. Provided estimate. -All systems operating without challenges at this time. Recommend replacement of 2 outdoor disconnects.
Tech replaced reversing valve solenoid as agreed with customer and replaced wiring harness. Reversing valve remains stuck and will not shift as designed. System stays in heat mode, despite receiving 24V to the solenoid. Re-installed old solenoid and recovered new solenoid; left new wiring harness installed. Old harness had to be cut to be removed. Advised customer that their two options are: (1), replace reversing valve or (2), replace the system. Customer stated they will call us when they reach a decision. Did not charge customer for this visit.
Tech found that system runs in heat mode when thermostat calls for cool. 24v power is received at reversing valve solenoid but valve will not shift. Tech will replace solenoid valve before further diagnosing the system to ensure the issue is thoroughly resolved. Thermostat programming is correct and all 24 volt circuitry is functioning as designed. Tech has initiated a maintenance agreement with homeowner that will not be finalized until system is repaired and operating normally.
Upon arrival tech found upstairs system running very high refrigerant pressures due to failed supply duct. Supply duct box that attaches to flex from air handler to trunkline had failed and was open causing all conditioned air to enter attic. Side of box is duct board, tech reattached box as best as possible for time being. Box will certainly need to be replaced. Estimate set to customer. Box measurements: 30” 1/8x12”x20” 1/4
Customer is go get his own faucet would like us to install it Monday cap of to water line so he could turn water back on Quote booth he went with customer provide price
Performed ESA, no issues at todays visit. Recommended plasma air. Wants to wait and might get it installed next visit or call in between visits.
Tech preformed CMA FULL SERVICE on 2 Split Systems and 1 Mini Split System. Split System #2 is in need of a run capacitor for condenser unit. Tech tested capacitor and found it to be below operating range. Tech has attached estimate for cost of replacing capacitor to invoice. Split System #1 and Mini Split System are operating within specifications at this time. Tech has attached SYSTEM PERFORMANCE REPORTS to invoice along with pictures.
Performed ESA, tech washed and serviced unit. Homeowner renewed maintenance over the phone.
Customer is going to check on personal bank financing option.
Tech found system low on refrigerant and found coils not leaking. The only leak present was at the schrader valves, but tech suspect the lineset is leaking due to insulation worn off and how it was buried in the dirt going under the house. Tech recommends replacing unit due to r22 refrigerant and likeliness of future issues. Tech quoted replacing schrader valves and recharging up to 5lbs of r22. Quote does not include replacing line set. Customer agreed to replacement quote before making a decision. Field supervisor has been notified.
252-622-0748 MR. GOODWIN. FOUND CEILING DAMAGE DIRECTLY UNDERNEATH REFRIGERANT LINE-SET IN ATTIC. SYSTEM PRESSURES ARE RUNNING LOW CAUSING LINES TO FREEZE IN COOLING AND DRIP ALONG CEILING WHEN THAWING. DETECTED LEAK WITHIN EVAPORATOR COILS. COMPRESSOR IS WITHIN CAUTION RANGE. SYSTEM IS OVER 10 YEARS OLD. COSTLY REPAIRS NOT RECOMMENDED DUE TO AGE/OVERALL CONDITION. HANDED OVER TO FIELD SUPERVISOR.
Found a high voltage wire broke from the polarized plug. Costumer declined repairing the wire, costumer stated that her husband will be informed and will call us if they want us to repair the wires. Costumer May perform the repairs themselves. System is down. Tech left disconnect off at the airhandler.
