We always have appreciated Jackson and Sons and today’s service maintained the high standard exceeding expectations. Thank you.
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Ricardo was fantastic. He easily troubleshot the problem and fixed our HVAC with no issues. He was friendly, knowledgeable, and provided excellent customer service.
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Very professional! Got a call to let me know that the technician was on his way. When he arrived he did a thorough inspection of the air conditioning unit and then shared his findings and recommendations to fix the problem. I appreciated that he gave me a recap of his work and that he cleaned up after himself and wore shoe covers the entire time he was in the house. Super impressed with the customer service and quality of work!
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There is no HVAC company like Jackson & Sons! Top tier after hours, emergency, and follow up professional HVAC service! Specifically, Matthew is amazing and completely through. He always assesses the situation factually scientifically and accurately. Matthew aggregates all the data and facts and applies logic in servicing our HVAC issues. We appreciate the timely affordable and loyal HVAC service Jackson & Sons provides and has provided us for all of our properties for years. Thank you!
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Great service but it cost me around $477 to replace a $26 capacitor for 20 minutes of work.
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Tyler, our family thanks you for your diligence and thorough repair of our TRANE HVAC. Knowledgeable methodical and personable throughout several hours of 90 degree weather ending in mission accomplished!!! I will call JACKSON AND SONS INC for all future HVAC needs!
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Tech replaced 50ft of line set, all joints were brazed while flowing nitrogen, filter dryer replaced. Pressure tested and evacuated the system below 500 microns. Factory charged the system with R410a refrigerant. Tested system operation afterwards and covered the line set with line-hide.
Tech returned to replace compressor, tech recovered all refrigerant, removed compressor and filter drier, added new compressor and filter drier while flowing nitrogen, performed pressure test at 280psi then pulled vacuum to 500 microns removing all moisture and contaminants. Tech charged system to factory specs and checked delta t, system is now operating properly at this time with no challenges.
Upon arrival tech found thermostat blank and breaker tripped, tech flipped breaker and found it trips when compressor is called, tech found failed compressor shorted to ground. Office will need to order and schedule replacement under full warranty. Tech unplugged and taped power plug for compressor so customer would have heat strips.
Tech replaced an evaporator coil under manufacture warranty, tech did not recover charge due to the system being with only 30psi(no refrigerant in the system). Tech replaced the filter dryer and evaporator coil while flowing nitrogen. Tech pressure tested to 300psi and noticed the pressure dropped 40 psi within 20 minutes, tech then pressurized then system to 350psi and leaked searched the joints of the indoor(new coil brazed) and outdoor system and did not spot any, as tech walked to to the outdoor unit to check the filter dryer, dirt and mud blew from the PVC chase and noticed that the system lost all the nitrogen pressure, tech attempted to remove as much dirt as possible to attempt to sport the leak (nitrogen was flowing and headed water gargling) tech went inside and and removed spray foam insulation to attempt to push the liquid line thru to see if the leak is near the outside and did not move much, tech suspects the leak in the line set being somewhere under the slab where it is
RTU#4 found error code EB (incorrect thermostat input). Thermostat was programmed for heat pump and appeared to short out when it made a W call. Tech reprogrammed the thermostat from heat pump to AC and was only receiving 11volts to the unit from a W call. Tech replaced the thermostat face plate only due to having a stripped back plate on a “new out the box” Vision Pro thermostat and managed to get the system to operate heat. System #4 is a 2 stage straight AC and heat strip only unit. Wiring, Vision Pro thermostat face replaced, and reprogrammed the thermostat was well to its corresponding settings. RTU#4 is back heating. Install warranty.
Replace Unit #2 With New Trane 5 Ton RTU With Curb Adaptor With WiFi Programmable Thermostat Replace Unit #3 With New Trane 10 Ton RTU With Curb Adaptor With WiFi Programmable Thermostat Replace Unit #4 With New Trane 12.5 Ton RTU With Curb Adaptor With WiFi Programmable Thermostat Replace Unit #6 With New Trane 12.5 Ton RTU With Curb Adaptor With WiFi Programmable Thermostat
Technician found no condensation present but did see dried up water marks.p on return. Tech found return about water mark in ceiling. Technician suspects possible roof issues. Technician recommends returning in summer to see if return is actually condensating or water from another source.
Tech washed and serviced unit and found no challenges at this time. Customer requested that tech not to enter crawlspace. Customer uses their own filters.
Tech washed and serviced unit and found od fan slightly over amping tech informed customer on findings as well as units age. Tech found no further challenges at this time system back up and heating.
Tech washed and serviced unit and found no challenges at this time.
Tech replaced thermostat wire based on previous tech’s diagnostics, from thermostat Mount plate, to air handler to the condenser. Tested defrost cycle, blower and heat pump. Tech set thermostat temperature to 72 degrees per customer request. No further shortages were duplicated
Tech found primary overflow holding water due to maintenance tech attempted to reset switch but would not reset. Customer asked if we can reschedule safety switch installation. Tech bypassed primary switch.
Upon arrival thermostat was blank tech found fuse blown. Tech replaced fuse and found no wires on condenser or airhandler to be chaffed. Tech cycled system with no problems. System instantly blew fuse on e heat. Tech narrowed down to be thermostat wire. Manager app
Tech washed and serviced unit and found no challenges at this time. Customer left during service tech not able to check delta t
