Excellent Service- Very personable and explained everything in detail
Overall Experience
Quality
Experience
Punctuality
Employee did not conduct himself professionally. Not sure if he was having a bad day. The interaction was very unpleasant.
Overall Experience
Quality
Experience
Punctuality
Great Service! He explained everything well-
Overall Experience
Quality
Experience
Punctuality
Overall Experience
Quality
Experience
Punctuality
Upon arrival tech was informed atm room would get hot. Tech confirmed that room does not have a stand alone system but it attached to teller counter system. Thermostat for area was set for heat only at 70 degrees reading 73 indoor. After reviewing history more previous thermostat setting was auto with lower temp. Tech recommended setting back to auto and lowering temperature. Informed customer that if issue continues we could install exhaust fan in room with temp sensor to pull extra heat out if room reaches certain temperature. Customer stated they would like a quote for that option.
PERFORMED CMA FULL SERVICE ON 1 PTAC SYSTEM INSIDE ATM LOCATION. SYSTEM IS PERFORMING PROPERLY AT THIS TIME. TECH CLEANED FILTERS INSIDE SYSTEM AND CHECKED COILS FOR LEAKS, NO LEAKS WERE DETECTED. SYSTEM WAS OFF UPON ARRIVAL, TECH LEFT SYSTEM ON COOLING MODE AND SET THERMOSTAT TEMP TO 70 DEGREES UPON MANAGER MRS ALLISON REQUEST. THERE ARE PICTURES AND A PERFORMANCE REPORT ATTACHED TO THIS INVOICE.
PERFORMED CMA FULL SERVICE ON 3 SPLIT SYSTEMS, 3 GAS FURNACES AND 3 UV LIGHTS. SPLIT SYSTEMS 1, 2 AND 3 UV LIGHT BULBS HAVE BURNED OUT, RECOMMEND REPLACEMENT OF UV LIGHT BULBS FOR SPLIT SYSTEMS 1, 2 AND 3. THERE ARE ESTIMATES FOR REPLACEMENT OF UV LIGHT BULBS ATTACHED TO THIS INVOICE. TECH COMPLETED FILTER CHANGE OF 9-16x25x1 FILTERS. TECH FLUSHED DRAIN LINES AND ADDED CONDENSATE DRAIN TABLETS TO DRAIN PANS. FAN ,COMPRESSOR AND BLOWOR MOTOR AMPERAGE WERE INSIDE CORRECT SPECIFICATIONS FOR ALL 3 SPLIT SYSTEMS. TECH CLEANED EVAPORATOR AND CONDENSER COILS. ALL SYSTEMS ARE PERFORMING AND HEATING PROPERLY AT THIS TIME. THERE ARE PICTURES AND A PERFORMANCE REPORT ATTACHED TO THIS INVOICE.
Tech washed and serviced unit and found unit to not be equipped with ex trap or primary float switch tech recommended installation customer would have to wait for now will look into having it done before summer. Unit is up heating and cooling properly at this time.
SPLIT SYSTEM #3 AIR HANDLER BLOWER MOTOR BELT(A47) IS DUE FOR FAILURE, HAS NICKS IN BELT. RECOMMEND REPLACEMENT OF BLOWER MOTOR BELT. TECH REPLACED BLOWER MOTOR BELT, SYSTEM IS PERFORMING PROPERLY. THERE ARE PICTURES ATTACHED TO THIS INVOICE.
PERFORMED CMA INSPECTION ON 1 WINDOW AC UNIT, SYSTEM IS PERFORMING PROPERLY
PERFORMED CMA INSPECTION ON 3 UV LIGHTS, 3 SPLIT SYSTEMS AND 3 GAS FURNACE SYSTEMS. SPLIT SYSTEM #2 , AIR HANDLER #2 AUXILIARY DRAIN PAN WAS FULL UPON ARRIVAL, TECH USED SHOP VACUUM TO GET ALL WATER AND CONDENSATION OUT OF DRAIN PAN , TECH FLUSHED DRAIN LINES OUT TO ENSURE PROPER DRAINAGE. SPLIT SYSTEM #2 COMPRESSER MEGGED IN THE CAUTION, SIGN THAT COMPRESSER IS GOING BAD, RECOMMEND REPLACING SYSTEM IN THE NEAR FUTURE. TECH SPOKE WITH STORE MANAGEMENT AND THEY WOULD LIKE SOME QUOTES FOR REPLACING SPLIT SYSTEM #2. AIR HANDLER #3 BLOWER MOTOR BELT (A47) HAS NICKS AND CUTS IN BELT, BELT IS DUE FOR FAILURE, RECOMMEND REPLACEMENT OF BLOWER BELT, THERE IS AN ESTIMATE PROVIDED FOR REPLACEMENT OF BLOWER BELT. TECH WAS GIVEN APPROVAL TO REPLACE A47 BLOWER MOTOR BELT FOR SPLIT SYSTEM #3. TECH COMFIRMED ALL UV LIGHTS ARE FUNCTIONING PROPERLY AND TECH COMPLETED FILTER CHANGE OF 9-16x25x1 FILTERS. THERE ARE PICTURES AND A PERFORMANCE REPORT ATTACHED TO THIS INVOICE.
Tech found Goodman 2.5 ton zoned system not cooling due to a failed 35/5uf dual run capacitor. Based on previous history, tech checked drain and found it clear and replaced capacitor for testing and found refrigerant pressures normal. Both zone dampers open and close correctly. 10 uf blower capacitor is reading in specs. Tech reassured customer that I inspected system and did not find any other issues at this time.
FOUND PRIMARY DRAIN LINE CLOGGED CAUSING AUXILIARY PAN TO FILL. CLEARED DRAIN LINE AND REMOVED EXCESS WATER. SYSTEM UP AND COOLING, AND DRAINING PROPERLY. INVESTED IN ESA (1) SYSTEM. SCHEDULE IN 6 MONTHS.
Tech found blower motor locked up and unable to start. Tech tried replacing capacitor, but motor still wouldn’t start. Capacitor not getting a reading due to corrosion. Tech quoted replacing blower, customer declined. Customer declined sales quote as well. Tech documented unit was taken apart upon arrival. Customer is going to replace motor himself. Unit is over 40 years old and needs to be replaced.
Tech found evaporator coil frozen and low suction high superheat with a piston. Tech found leak at the piston nut. Tech tightened piston nut and recharged system. System is now cooling with proper pressures and superheat.
FOUND 1980s MODEL SYSTEM COMPRESSOR CAPACITOR AND CONTACTOR TERMINALS/WIRING MELTED. REPLACED DAMAGED COMPRESSOR CAPACITOR AND 30A 1 POLE CONTACTOR. SYSTEM UP AND RUNNING AT THIS TIME. STRONGLY RECOMMENDED CONSIDERING SYSTEM REPLACEMENT. INVESTED IN ESA (1) SYSTEM. SCHEDULE IN 6 MONTHS. MAIL INVOICE.
Tech found a PTAC unit not operating, 240 was received but no display. Tech reset the power to it and the display came on for 2 seconds and shut off. Control board is faulty. Coils have corrosion as well. Costumer does not want to do anything about it for now. Collected house call only.