Tech found system thermostat was calling for heat but not sending 24v. Technician called for cooling and system would engage. Upon further inspection tech found in condenser r wire y wire and o wire were all jumped together by the y from the air handler. Tech also found during heating thermostat would not send signal. Tech quoted minor repair for rewiring condenser correctly as well as a new 5000 focus pro thermostat. Customer approved repairs. Once repaired wiring and replaced thermostat system started up no issues. System is operating properly at this time. Tech informed customer on benefits to maintenance plan customer invested in a mpa.