2330 Indian Springs Rd
Dudley, NC 28333
(919) 734-9611

Local Reviews
for new bern, nc

Rated 5.0 out of 5 stars based on 75 customer reviews

Great service

Technician was great

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Very Professional

Logan is an outstanding and professional tech and we would like him to service our equipment every time

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Great Customer Service

Very thorough in explaining problems and a true professional at troubleshooting to find a solution.

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Seamless

So easy to work with. Estimator was so kind and helpful and kept us updated with install. Very knowledgeable. So easy to talk to someone on the phone.

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Excellent service.

Romeo T. was professional, friendly and apparently well trained. He solicited and answered all my questions.

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Great Service!!

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Professional and thorough

2022.09.14 - Mathew, the service representative, was professional and friendly. I accompanied him as he did his analysis and he answered my questions as we proceeded. Sadly, there is a refrigerant leak in the 20 year old heat pump system. Another representative will visit tomorrow to determine a replacement system and to give me me pricing and scheduling information.

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Great Service

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Above and Beyond

I am thrilled with the service that I have received from Jackson & Sons so far. I called on Monday with an issue and they had a technician that day. I was so impressed I signed up for their maintenance plan and had another technician come out today for my first service appointment. The technicians are polite, timely, professional, and thorough. Tomorrow they are sending out a crew to assess my initial problem and work on a resolution. Thank you for your timely attention and professional service people!

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Great customer care and prompt

They were prompt with their service and actually came by sooner than anticipated. Each persons we interacted with was extremely personable and seemed happy about what they were doing and was willing to answer any and all questions. The process to buy a new unit was seamless, and we were given adequate information and several options. We were completely satisfied.

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Excellent service

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Great Service and Vers knowledgeable

The Technicians and Mike were very professional and knowledgeable. The Installation went Great and i am very pleaesed.Thank You very much😁

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Professional and exceptional service

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Professional & Courteous

Noah showed professionalism and courtesy when servicing our AC today.

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Job Locations
for new bern, nc

Romario  T.

Romario T. Job Checkin

Tech serviced a Carrier split system.


Luis R.

Luis R. Job Checkin

Repair


Romario  T.

Romario T. Job Checkin

Tech serviced a Trane Gas package unit.


Romario  T.

Romario T. Job Checkin

Tech serviced a zone duct system.


Romario  T.

Romario T. Job Checkin

Tech serviced a zoning system.


Matthew L.

Matthew L. Job Checkin

Tech is servicing a Trane split system.


Randy K.

Randy K. Job Checkin

Wash screens on chiller, mini split in server.


David C.

David C. Job Checkin

DAVID AND CHRIS INSTALLED A 2 TON CARRIER SPLIT HEAT PUMP IN BONUS ROOM


Matthew L.

Matthew L. Job Checkin

Tech is servicing a Panasonic mini split system.


Noah C.

Noah C. Job Checkin

Performed tune up on Goodman split heat pump.


Logan K.

Logan K. Job Checkin

Tech serviced and cleaned bryant split system


Nate  L.

Nate L. Job Checkin

Tech performed maintenance on 2 Trane split systems.


Kyle W.

Kyle W. Job Checkin

TUNE UP BRYANT SPLIT HEAT PUMP


Nate  L.

Nate L. Job Checkin

Tech performed repairs to Bryant dual fuel split system.


Nate  L.

Nate L. Job Checkin

Tech diagnosed/repaired Bryant dual-fuel split system.