Great service

BILL from New Bern, NC

Technician was great

Very Professional

MICHAEL from New Bern, NC

Logan is an outstanding and professional tech and we would like him to service our equipment every time

Great Customer Service

Jhonell from New Bern, NC

Very thorough in explaining problems and a true professional at troubleshooting to find a solution.

Seamless

CRAIG from New Bern, NC

So easy to work with. Estimator was so kind and helpful and kept us updated with install. Very knowledgeable. So easy to talk to someone on the phone.

Excellent service.

JAMES from New Bern, NC

Romeo T. was professional, friendly and apparently well trained. He solicited and answered all my questions.

Great Service!!

PRIME from New Bern, NC

Professional and thorough

EMILY from New Bern, NC

2022.09.14 - Mathew, the service representative, was professional and friendly. I accompanied him as he did his analysis and he answered my questions as we proceeded. Sadly, there is a refrigerant leak in the 20 year old heat pump system. Another representative will visit tomorrow to determine a replacement system and to give me me pricing and scheduling information.

Great Service

Jhonell from New Bern, NC

Above and Beyond

Hillary from New Bern, NC

I am thrilled with the service that I have received from Jackson & Sons so far. I called on Monday with an issue and they had a technician that day. I was so impressed I signed up for their maintenance plan and had another technician come out today for my first service appointment. The technicians are polite, timely, professional, and thorough. Tomorrow they are sending out a crew to assess my initial problem and work on a resolution. Thank you for your timely attention and professional service people!

Great customer care and prompt

CRAIG from New Bern, NC

They were prompt with their service and actually came by sooner than anticipated. Each persons we interacted with was extremely personable and seemed happy about what they were doing and was willing to answer any and all questions. The process to buy a new unit was seamless, and we were given adequate information and several options. We were completely satisfied.

Excellent service

JENNIFER from New Bern, NC

Great Service and Vers knowledgeable

MICHAEL from New Bern, NC

The Technicians and Mike were very professional and knowledgeable. The Installation went Great and i am very pleaesed.Thank You very much😁

Professional and exceptional service

Sara from New Bern, NC

On time went right to work fixed the issue in no time, Caleb was ''Great''.

Brookdale from New Bern, NC

Professional & Courteous

Debbie from New Bern, NC

Noah showed professionalism and courtesy when servicing our AC today.