2330 Indian Springs Rd
Dudley, NC 28333
(919) 734-9611

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Local Reviews
for new bern, nc

Rated 4.9 out of 5 stars based on 135 customer reviews

Great Service and Technician

Campbell is personable, respectful, and trustworthy to have come in the house and perform his job. I’d choose his to be my technician every time!

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Great Service

Great service

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Routine Maintenance Check-up

My service appointment experience was very good. I highly recommend this company to others.

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Excellent Excellent Excellent

Problem found and problem fixed quickly!

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Excellent Service

Noah is wonderful!!! Once again excellent service!!!

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Outstanding Design & installation. The communication was even better.

I can’t say enough about Jackson & Sons… they delivered on every level.

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Excellent Service!

This is a rental property. I was not able to meet Landen in person however, very thankful for the pictures and report. I'm 3.5 hours away from this property and it gave me peace of mind with the pictures and report. THANK YOU THANK YOU THANK YOU. I deal with a lot of stress and y'all make it very easy and no stress. This company has been worth every penny. I know y'all were more expensive when we had the new HVAC installed but you get what you pay for. Thank you again. We will continue using your services for our HVAC needs

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great service

technician was very helpful to explain the trouble.

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Excellent Sercice!

Worked quickly & communicated well!

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Professional As Always!

We plan to keep using Jackson and Sons for as long as we are in eastern NC. Ken was professional, friendly, and knowledgeable!

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Great service

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Excellent Service

The service personnel from Jackson and Sons are incredible. Very through, friendly and does excellent work.

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Excellent timely service!

Provided thorough inspection to find the problem with our unit, conferred with colleague by phone, explained fully and was respectful of our home environment.

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Excellent service

Noah is wonderful. Explains everything to us. Takes pictures to show what he did. Recommend him to anyone.

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Not sure? Guy never told us his name poor greeting. Service questionable

Guy didn't tell us his name. Did not have filters. Used our latter, left his on the truck??? No paper work. Told us we need parts no written estimate. Said office would call us Monday. But wanted us to sign up for service for 2024. Said it would be $308.00. Tried to give us quote on parts needed. Turned up heat and never checked temperature left heat up. DO NOT WANT THIS GUY BACK.

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Job Locations
for new bern, nc

Juan  R.

Juan R. Job Checkin

25SCA530A003/FJ4DNXB30L00 & Surge Protector


Romario  T.

Romario T. Job Checkin

ASSISTED WITH PRIMARY DRAIN PAN REPLACEMENT. Replaced drain pan on split system #6, and leveled out airhandler #10. System # 1f3 needs a different style drain pan, Jerry/office is aware of the findings. Maintenance man asked about the repairs for system #11 and #7, which are currently waiting to be approved.


Arturo  A.

Arturo A. Job Checkin

Tech performed maintenance on 2 systems. Tech found no challenges at today’s visit system is operating Correctly at this time. Homeowner extended PSA for 2 visits 1 year via check for $734.44.


Arturo  A.

Arturo A. Job Checkin

Tech performed maintenance per energy savings agreement. Tech found no challenges at today’s visit system is operating correctly at this time. Homeowner decided to extend ESA for $318.12 via cash 2 visits 1 year. Replaced 2 20x20x1.


Arturo  A.

Arturo A. Job Checkin

Tech performed maintenance per energy savings agreement. Tech offered plasma pure air to help prevent mold/allergies buildup inside of home/system homeowner will stick with uv light and keep replacing bulb which has been less than a year since installed she stated. Will need to drop off 2 12x12x1 filters at the door when in area.


Percy M.

Percy M. Job Checkin

PERFORMED CMA INSPECTION ON 2 SPLIT SYSTEMS. SYSTEMS ARE PERFORMING PROPERLY.


Bryce C.

Bryce C. Job Checkin

Customer invested in in new system


Luis R.

Luis R. Job Checkin

Tech was informed system would running longer and light bill was getting higher and higher. Tech found a leak in the factory soldering joint as well in the sensing bulb od pig tail was broken leaking all the sensing bulb refrigerant tech called office and they informed tech to give txv price and factory soldering repair would be performed if txv if replaced. Tech informed customer system is out of warranty and the major repair customer wants quote on new system before moving forward.


Audonel G.

Audonel G. Job Checkin

Upgrade Existing Duct System


Luis R.

Luis R. Job Checkin

Tech returned to replace zone board. Tech also replaced zone damper thermostat wires. Once replaced tech programmed the zone board and assigned the zone dampers to the zone sensors. Tech cycled system and tested zone dampers. System and dampers are operating properly at this time. Tech spoke with Trane tech support about the 1040 not allowing system control at thermostat only being able to control at the downstairs thermostat Trane tech informed tech that 1040 thermostat is only able to move temperature not system mode. Tech put both zones on auto mode. Customer did mention last time it worked for 24hours tech informed her to keep a eye on it and inform us if error code comes back. System is operating properly and communicating properly at this time.


Bryce C.

Bryce C. Job Checkin

Left proposal


Campbell  C.

Campbell C. Job Checkin

Tech found no difficulties at this time.


Campbell  C.

Campbell C. Job Checkin

Tech found no difficulties at this time. Homeowner extended esa.


Landen  H.

Landen H. Job Checkin

Tech washed and serviced unit and found no challenges at this time.


Kyle W.

Kyle W. Job Checkin

UPON ARRIVAL REQUESTED TO RE-SCHEDULE MAINTENANCE IN 2 MORE MONTHS. HAS ONLY BEEN 4 MONTHS SINCE PREVIOUS VISIT.