Calab took the time to understand our needs. He made two trips, bringing a senior Tech the second time to verify what we needed. His quote was higher than others, but all inclusive. We accepted it and his follow up was great. Very happy with the installation.
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in the crawlspace was the dehumidifier checked, filter changed? is the in the notes? if not please add to the notes thank you
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Kenny is an amazing technician for Jackson and Sons. He is very knowledgeable, professional and polite. He has done service for us before and we will like him. Thank you.
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I never saw the tech… he came and did a diagnostic… I talked to Colby and he said someone would be out shortly to access the problem ( condensation water from a pump leaking at a pex connection ).
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Anthony was very polite and come on time. Service was great told us what he fixed.
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Replaced part, he had to do some problem solving to get it to fit through the attic opening but figured it out and now I have a working air conditioning unit. Ordered failed part earlier in the week and 3 days later I have a working air conditioner. Jackson & Son’s went above and beyond to ensure I was taken care of in a timely manner.
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Noah showed up and went right to work. He diagnosed there was a leak in the system and located the leak. Placed part on order and as soon as part is received will schedule to install soonest. I am hoping before this weekend. Don’t have a rating on taking care of comfort needs in a timely manner. If A/C unit is fixed before the weekend I would give a 5 star review. Placed part on order and still have to install and test more to follow.
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Kenny is a GREAT technician! He is excellent!! This is a great company to work with!
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Kyle was outstanding ! I’ve worked with multiple people on the Jackson & Son’s HVAC team from service, design and installation…. I can’t recommend Jackson & Sons enough. I’m a 60 year old Contractor and I’ve seen more than my share of sketchy HVAC subcontractors… Jackson & Sons has restored my faith.
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So far my experience has been 5⭐️! I have hired them to install a Rinnai water heater. They were here this morning to give me an estimate and will be installing tomorrow. Price was very fair, in my opinion.
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Chris and Norman were nice, helpful, and professional.
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Service team was only informed of one of two issues I requested service on. They did not have the equipment to repair the main issue and we had to reschedule that. That part is very irritating. However, the technicians were excellent and repaired the other issue quickly. The company also agreed with me I should not be charged a second service call charge. They say they record the conversations. I hope they review this one.
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Found failed condenser fan motor, replaced motor and tested. System is back up and cooling.
Tech installed new blower control board. System is now running normally. Previous tech quoted for blower fan relay; current tech honored that quote that was advised to customer.
25SCA536A003/FJ4DNXC42L00 & 25SCA530A003/FJ4DNXB36L00
Tech found unit 2 s#DP2V system had water in drain pan and tech found main drain clogged tech unclogged drain pan and with transfer pump tried to remove water from pan thro main drain was unsuccessful. Tech found both drains main and aux pan go into a cast iron elbow in attic. As well as unit 1 s#681V also drained into same location. Tech found elbow was clogged up not allowing drain to flow properly. Both systems are not draining properly due to cast iron is clogged up. Will require commercial plumber informed director. Nate left site.
Upon arrival tech was shown where down flow air handler was leaking onto floor in pantry. Tech inspected system and found the drain line to be clear of any clog. Found water to be running 3/4 of the way down coil and then dropping off onto blower and going into electrical compartment. Tech took a wire brush and a hard bristle brush and ran it across the coil to clear and potential debris and dry spots on coil. Reinspected and found water to be running all the way down again. Tech also found water dripping at the elbow after the trap. Homeowner stated he would make repair to drain line. Informed homeowner to keep an eye on it to see if issue comes back. No charge due to recent maintenance. System is back operational.
Tech performed esa on 2 split heat pumps, found no challenges at todays visit.
Tech found compressor not running upon arrival, tech found dead dual run capacitor replaced with turbo after approval. Recommend maintenance agreement customer signed up for MSA.
Upon arrival tech found both systems not cooling, main system had clogged drain line tech cleared after approval system is back cooling with 18 delta t. Other system has failed compressor with open windings tech turned over to field supervisor due to age and price of repair. Bill for today
Tech found primary trap clogged causing secondary pan to fill up and drain onto roof, tech cleared primary trap and drain flushed with water and cleared secondary pan. Cover under ESA tech collected house call to card on file after approval.
Tech found low system pressure, leak searched outdoor flare fittings and indoor flare fittings/evaporator coil. Only one leak found at flare fitting on indoor suction line. Thermostat is incorrectly reading temperature and may need to be replaced. Removed dirty air filter and replaced with customer provided filter. Brushed condenser coil to remove drier lint and that improved pressure but only minimally. Customer approved estimate for flare fitting repair.
Tech found swollen capacitor and replaced for further diagnosis. Tech observed unstable and unusual pressures. Tech added .75 lbs R410A for testing purposes and found that temperatures and pressures remained the same. Subcool decreased and superheat increased. Tech examined evaporator coil and found no leaks and no obstructions to air flow. Tech suspects TXV is not metering correctly and quoted customers a replacement TXV. Customer did not approve replacement but will contact us with a decision at a later time.
Tech performed esa on trane split heat pump, found no challenges at todays visit.
