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Arturo provided excellent service and sent pictures of the work accomplished.
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Very attentive staff! Got job done- Satisfied Customer. Highly recommend!!!
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GREAT!!
Response from Jackson & Sons:
We are very pleased that we were able to help you find the right service to help compliment your home.
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Overall Experience
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Overall Experience
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Overall Experience
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Landen was polite,well mannered and a very good job of cleaning my system. Thank you
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Awesome, thank you for responding so quickly. The young man on the phone was very nice and professional Jackson & Son the best!!
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Tech performed ESA on 1 system found blower covered in bacteria and debris. Tech pulled and thoroughly cleaned, recommended plasma air purifier no further issues at this time. Customer extended PSA
Tech washed and serviced unit Customer changes own filters
Tech performed ESA on system. Tech found no challenges. Tech miscommunicated with office about filter size, next available tech drop off (1) 14x20x1 filter. Burners turned on fine. All tests tested well. Tech collected for ESA agreement and UV bulb via card
Performed ESA. Technician found no challenges at this time. System is running normally with a delta t of 18 degrees. Customer renewed PSA plan via card.
Tech performed ESA on system. Tech found no challenges. System is running properly at this time. Air handler is above condenser, out side, may need an extension ladder to get in, customer had one in place today. Tech only had (20x25x1) filter but customer has 2 returns, next tech in area drop off (1) 20x25x1 filter. Homeowner is discussing extending agreement when wife gets home, will call office soon.
Tech performed ESA on system. Tech found no challenges with system. Crawlspace is in great condition. All tests tested well. Tech used (2) 20x25x1 filters. Tech introduced plasma pure air to homeowner.
Tech returned to add ac renew to system system is operating correctly at this time. Tech billed out $343.74 for installation office stated it was good to bill out.
Tech performed maintenance per energy savings agreement. Tenants was home today. tech found no challenges at todays visit system is operating correctly at this time. Could not reach homeowner cell to inform about uv bulb blown would recommend next visit. System operating correctly at this time.
Tech preformed CMA INSPECTION on 1 split system and changed air filters. System is operating correctly at this time. Tech has attached system performance report along with pictures to invoice.
Tech preformed CMA FULL SERVICE on 1 split system. Upon inspection tech found the run capacitor extremely weak. Capacitor is rated for 70 mfd but tested at 16.78 mfd, which is way below normal operating range. Tech recommends replacing capacitor. Tech spoke with Mr. Haque at postal realty, and was given permission over phone to complete repair. After repair was completed tech checked compressor amps and amps came down to 14 amps. Unit is operating correctly at this time. Tech has attached system performance report to invoice along with pictures
Upon arrival administrator to church stated unit was making a noise and she also had another issue with a different unit. Tech found drain line just making noise. No issue with drain line, informed her it was normal. Tech found failed o.d. Fan on the other system. Tech replaced o.d. Fan. System is back up and cooling.
FOUND COOLING CALL FROM TSTAT AT CONDENSER UPON ARRIVAL. 24V NOT PRESENT AT COMPRESSOR CONTACTOR. BOTH PRESSURE SWITCHES CLOSED. FOUND CONTROL BOARD DROPPING POWER SEEMINGLY DUE TO LOOSE PLUG CONNECTIONS. SECURED ALL PLUGS SYSTEM IS NOW RUNNING WITH NO CHALLENGES. IF CHALLENGE PERSISTS DEFROST CONTROL BOARD MAY NEED REPLACEMENT.
Tech was informed that unit was not running for 2 day’s customer turned thermostat off and turned back on and still not running then this morning customer reset breaker and left to work and came. Back to a cold house tech tested system and could not find any challenges or duplicate the issue unit is operating correctly at this time tech did inform customer he probably reset the board when he turned breaker off and on tech informed customer if happens again best thing to do if we able to come pretty quickly to not reset breaker so tech could further diagnose unit no charger per office
Tech found compressor had cut out on thermal overload due to failed o.d. fan. Tech replaced o.d. fan after homeowners approval. System is back up and cooling.