Excellent service and extremely helpful in helping me understand everything.
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Thanks Tyler for being profession, personable, and knowledgeable.
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Overall Experience
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Overall Experience
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Experience
Punctuality
Overall Experience
Quality
Experience
Punctuality
Overall Experience
Quality
Experience
Punctuality
Overall Experience
Quality
Experience
Punctuality
Overall Experience
Quality
Experience
Punctuality
Thanks for the excellent customer service! From the first phone call to Luis providing excellent care, we feel valued and supported. Thanks again for a great service.
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Overall Experience
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Overall Experience
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Punctuality
Josh Clark was courteous, polite and well mannered! He did a good job! Donald
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Experience
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Overall Experience
Quality
Experience
Punctuality
Overall Experience
Quality
Experience
Punctuality
Overall Experience
Quality
Experience
Punctuality
Tech returned to replaced defrost control board that was previously found failed in last visit. Tech replaced and wired up board. Technician tested system and found no challenges. System is operating properly at this time.
Tech preformed preventative maintenance and serviced system. Tech found there to be microbial growth on the blower and found there to be excessive dust in return. Tech recommended plasma air and media filters to enhance indoor air quality. Customer did not invest at this time. System is up and running with a delta t of 19. Tech cycled heat to ensure system was heating properly for winter months.
Tech returned to caulk up hood.
Tech performed CMA full service on one Trane split system. Found bo challenges. Replaced filters.
Tech performed service on trane package unit. Returned due to rain last week to finish outside maintenance. Recommend plasma air due to bacterial activity on outdoor blower. Customer declined. Found no other challenges at todays visit.
While tech was performing maintenance it started raining preventing tech from completing job, tech got maintenance rescheduled for tomorrow. Customer renewed due to him not being able to be here tomorrow. Customer has washable filters that are clean. Need to return to wash coils and unit.
Install Carrier 2 Ton Heat Pump With Coil With Programmable Thermostat
Tech washed and serviced unit and found no challenges at this time. Tech recommended hard start kit to lower start amps and extend compressor life customer was not interested at this time.
Technician found heat strips were engaged while no w call. Tech found defrost control board was sending 24v to the purple wire for heat strip sequencer. Tech removed wire and system is cooling properly at this time. Tech informed customer on findings and recommended replacing defrost control board customer will hold off on repairs at this time.
Technician found condenser fan motor had failed. Tech quoted out to replace condenser fan motor customer approved to replace. Tech replaced condenser fan motor. System is operating at this time.
Labeled upstairs condenser disconnect. See pics
Tech found 2v from main breaker to unit. Technician informed customer on findings and quoted out breaker replacement customer informed tech he will go to Lowe’s get it fixed on his own.
Technician found thermostat was on heat mode but still energized the o wire. Technician quoted out replacement thermostat non Wi-Fi. Customer approved replacement. Technician also educated customer on benefits of membership customer invested in mpa. Once replaced thermostat technician tested system found no other challenges.
Technician returned to replace induced draft assembly under manufacture warranty. Once replaced technician cycled system found no other challenges at this time. System is operating properly at this time.
Tech washed and serviced unit per service agreement, upon arrival tech found fuel run capacitor testing below spec, tech recommended replacement of capacitor customer declined at this time, system is back up and running and holding a delta t of 20 degrees