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Caulking job could have been better overall experience with the technician was excellent
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Excellent service and extremely helpful in helping me understand everything.
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Thanks Tyler for being profession, personable, and knowledgeable.
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Thanks for the excellent customer service! From the first phone call to Luis providing excellent care, we feel valued and supported. Thanks again for a great service.
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Josh Clark was courteous, polite and well mannered! He did a good job! Donald
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Tech found return duct collapsed in two places and rest of return was in rough shape, recommend replacing return duct. 25ft, tech returned and removed 25ft return duct and replaced with new flex duct. Tech cut system on and found system to be operating properly at this time. Tech recommends scheduling maintenance due to pulling dust and debris from crawlspace.
Trane Packaged Unit (XL15) 4WCZ5036E1000A (2023 TAX QUALIFIER) Trane, XL15 Packaged Heat Pump, 3.00 Ton, Packaged Unit Quantity: 1 Other Thermostats CUSTOM-JRKFUQ Honeywell - Wi-Fi VisionPRO 8000 (Package Systems) Quantity: 1 Other HVAC Add-Ons CUSTOM-U7A9C4 BAYHTRV110F (Package Unit) Quantity: 1 41x20x27 Hood (Trane) 2T & 3T Package Unit Quantity: 1 Change Breaker JS Quantity: 1 ICM Surge Protector Quantity: 1
Tech perform for preventative maintenance and serviced system. Tech found there to be microbial growth on the blower. tech recommended a plasma air to enhance indoor air quality and help prevent mold spores. Homeowner was not home during the service. Tech tried to contact via phone and was unable to reach. System is up and running with a delta t of 26. Tech will need to return to drop off 1, 24x24x1 filter.
Tech performed preventative maintenance and serviced system. Tech found no issues at this time. Customer invested in esa renewal. System is up and running with a delta t of 42.
50 gallon regular 240 volts leak at the base Replace with 50 gallon Rheem 240 volts
Tech washed and serviced unit per service agreement, tech found no challenges while servicing system at today’s visit, customer was not home during the service at today’s visit, tech couldn’t get delta t or look at thermostat, will need to drop off 1 20x30x1 filter next time we are in the area
Tech performed service on trane package unit. Customer renewed maintenance plan. Tech did not have 16x16x1 filter. Customer requested filters and also requested 2-3 more filters upon drop-off Delta t is within specification and customer is satisfied with today’s service. Found no other challenges at todays visit.
Tech performed service on trane package unit. As tech was performing service, found evaporator coil & indoor blower developing bacterial growth. Tech recommended installation of UV Light Kit as well as Plasma Air Purifier. Installed both Uv Light system & Plasma Air Purifier after customers approval. Customer was interested in new unit, tech called in office spoke to Gina for mandatory lead. Customer also stated would like tech to come for all future services. Delta t is within specification and customer is satisfied with today’s service. Found no other challenges at todays visit.
Invested in new system. Transfer accessories
Tech washed and serviced both units and found both downstairs units to have weak dual run capacitors tech recommended replacing customer approved tech also found Uv bulbs to be blown in 2 of the sys customer was not interested in replacing at this time. Tech did find evap coils rusted and corroded but no leaks at this time along with upstairs units to to be mega ohming in the yellow that was also found at last visit customer was not interested at this. All 3 sys are up heating properly at this time.
Tech returned and dropped off 16x20x1 filter
Tech serviced and cleaned unit. Tech faced no challenges this visit. Unit is heating and cooling efficiently. Tech informed customer about ESA renewal. Customer renewed.
Tech washed and serviced unit per service agreement, tech found no challenges while servicing unit at today’s visit, the system is back up and running and holding a delta t of 20+ degrees, customer also renewed esa agreement
Tech washed and serviced unit per service agreement, tech found no challenges while servicing the system at today’s visit, the system is back up and running and holding a delta t of 20 degrees, will need to come back and replace 1 20x25x 1 filter