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Overall Experience
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Experience
Punctuality
Overall Experience
Quality
Experience
Punctuality
Thanks for the excellent customer service! From the first phone call to Luis providing excellent care, we feel valued and supported. Thanks again for a great service.
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Overall Experience
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Overall Experience
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Josh Clark was courteous, polite and well mannered! He did a good job! Donald
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Experience
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Overall Experience
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Experience
Punctuality
Overall Experience
Quality
Experience
Punctuality
Overall Experience
Quality
Experience
Punctuality
Overall Experience
Quality
Experience
Punctuality
Overall Experience
Quality
Experience
Punctuality
Overall Experience
Quality
Experience
Punctuality
Overall Experience
Quality
Experience
Punctuality
Arturo provided excellent service and sent pictures of the work accomplished.
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Punctuality
Amana PTAC unit supply and return temperature are both 81 degrees. Unplugged unit and inspected. Corrosion on both coils is very heavy. 30/5uf dual capacitor is reading weak at 25 on HERM side and 4.8 on FAN side. Compressor is hot to the touch. External compressor high temp cutout is closed. Compressor ohmed good. Plugged unit back in and compressor is running correctly. There are no service valves on PTAC unit. Tech suspects system charge of 25.5 oz of R22 is gone or mostly gone due to corroded coils. Tech recommends replacing PTAC unit. Wall sleeve is 15.5" by 40". Need to get Chris Sasser to price PTAC replacement. Called Jason Riggs and collected for service call. He is the contact person.
Tech serviced and cleaned unit, tech found no challenges at this time, tech used two 16x20x1 filters, system is up and running with a delta t of 20+ degrees.
Tech found noise came from plastic outdoor fan oriface rattling against metal top panel. Tech recommended adding isolation pads to quiet fan oriface. Customer approved. Found amp draws and refrigerant pressures in specs. Found Trane 624 thermostat reverted to factory defaults keeping system from running in 2nd stage. Tech recommended replacing Trane 624 with Honeywell vision pro. Declined for now. Emailed tstat replacement quote. Showed how to correct install setup menu. System is a 2 stage cooling 1 stage heat (both heat stages jumped together) gas pack. Menu, service (hold 10 seconds), installer settings, equipment type, outdoor unit -AC, outdoor stages 2, compressor type: 1 comp 2 stages, indoor type- gas/oil, indoor stages 1, blower type: variable, done, done, done, done.
Tenant stated master bedroom, and front bedroom are not getting airflow from supply vents. System set to 75 and satisfied upon arrival. Cooling within specs. Checked all supply vents inside home. No airflow challenges found. Checked ducts in crawlspace found all in tact. Both rooms in question have (2) large windows and blinds open. May need to be covered to keep sunlight down especially on hot days. Spoke with Josh. Stated he will inform tenant of today’s visit. Invested in ESA (1) system. Need to call and schedule 1st visit as soon as possible.
Customer stated system does not keep set-point of 68 on hot days. Also concerns with supply vents sweating. Amp draws/pressures within specs, and ducts in good condition. Compressor is slightly noisey, but operating well within specs. Home is over 100 years old, and attic insulation is in extremely poor condition. Recommend addressing insulation challenges within home to help with system efficiency. Cooling properly at this time. Recommend ESA.
Tech found system low on refrigerant, tech added 1lb of r22 system pressures are now running at spec.
Upon arrival customer stated system not cooling tech cleaned evaporator coil and leak detected coil found no leaks. Tech checked delta T with a 10 degree difference. Customer would like to come as soon as possible to charge system with R22 refrigerant. Tech washed and serviced unit and found no challenges at this time. Customer uses their own filters.
Techs found that the return is too long, causing an excessive bunch-up of duct. Parts of supply ducts have no insulation and are sweating, causing duct tape to disconnect from joints and ducts have fallen as a result, blowing air into the crawl space. Will need to return with duct wrap to reseal and insulate section of duct not insulated. No charge due to recent install.
-Arrived to find outdoor unit not running with call from thermostat. Verified installer settings on thermostat. -Found ant infestation in outdoor electrical compartment. Contactor engaged but voltage not transferring due to insect buildup. New contactor has cover on front that may help prevent future problems, but ant problem will need immediate response and constant upkeep. Cleaned area and coated perimeter with customer supplied ant killer.
-Customer states system not cooling to satisfaction. Found return temperature of 76, supply temperature of 68. -System is 2004 R22 Package Heat Pump. Found low delta T temperatures. Pressures low. Found evaporator coil extremely dirty/clogged, restricting air flow. Evaporator coil should be cleaned thoroughly to get a better picture of system operation.
Customer reports system was not working yesterday until she cycled breakers several times. Tech found head pressure elevated due to dirty condenser and 7.5uf blower capacitor reading very weak at 4.28uf. Tech recommended replacing weak blower capacitor and having system serviced. Customer approved service call, capacitor, and MSA today. Replaced blower capacitor and ensured blower started several times in a row. Needs to wait for next month to do first visit on MSA. Tech quoted $129 plus tax.
BRYCE EMAILED PROPOSALS TO GRACE @ REA
Tech found unit is performing properly and was installed last month by another company. Tech found normal refrigerant pressures and temp split. Tech inspected ductwork and found the entire supply trunk line is uninsulated and moisture is building up around branch lines. Tech also found multiple duct leaks and recommends replacing ductwork.
