They were very professional and informative. Share all findings with me concerning my system that included pictures. They discussed pricing with me upfront to ensure I was aware.
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Noah, the HVAC technician, was both thorough and professional.
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Kyle was very professional, nice, very knowledgeable in his performance
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Tech was nice knew his job kind of person people don’t mind dealing with
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Matt was a great professional and completed work timely and also was able to complete a repair on our system the same day. Very polite and he is an asset to Jackson and Son's .
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Overall Experience
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Johnbuck169@gmail.com Found the compressor locked up, Tech did attempt to free up the locked the compressor but was unsuccessful. Tech found the dual run capacitor oversized on the herm, compressor required a 45mfd capacitor and the system currently has a 55mfd. Duct work is old may be sized incorrectly, costumer did state the system was replaced a few years ago, current system is oversized. Short cycling the system causes damages to the system. System is down as of now, mr. John would like a system replacement quote and also get duct work sized properly, duct work is still the original. Collected over the phone.
Tech performed maintenance per service agreement. Tech found no challenges at today’s visit. Tech left one 20x25 filter with homeowner. Tech recommended ez trap and overflow switch for main drain pan and auxiliary drain. Homeowner will think about it. Homeowner was interested in dryer vent cleaning. Tech performed cleaning and homeowner paid 251.25 via VISA. System is operating properly at this time.
Performed ESA, tech washed and serviced unit.
Emailed proposal to replace system. Customers have to talk everything over.
9963* Tech found systems operating properly at this time. Systems heat and cool, airflow adjustments are needed to properly asses the rooms that require an increase of airflow, which are the rooms of the supply trunk lines,100 hallway and 400 hallway. Tech spoke with Jeff and requires an estimate prior to the approval of the repairs. House call only for today.
Tech performed ESA maintenance on Goodman split system. Tech found indoor coil leaking R22 refrigerant. See video. Tech also found compressor megohm tested in the caution range. See picture. Office will follow up on mandatory. After cleaning system, tech checked R22 pressures. Total system charge is about 13.5 lbs of R22. Tech estimates system is 3 to 5 lbs low. Quoted 5 lbs of R22 and leak freeze. Need to reach back out on follow up for Field Supervisor.
Ductless Heat Pump Installation: Fulfilling a client's desire for efficient heating and cooling, we provided a complete installation of a ductless heat pump along with zoning control. This system now allows for customized temperature control in different zones, enhancing comfort and providing energy savings tailored to the specific needs of the homeowner.
Tech found no difficulties at this time. Homeowner was not during service. Tech left 20x25 on porch.
Found a blown 3A fuse, tech replaced the fuse, waited to test heat mode and found thermostat malfunctioning with a Y (compressor) call, only the emergency heat engaged, bad thermostat was diagnosed. Costumer had a spare thermostat on hand, replaced it with the existing one and was malfunctioning as well. Homeowner invested in a Honeywell focus pro 5000, tested heat and compressor operated, tech checked the refrigerant levels due to the compressor making an abnormal noise, refrigerant levels were low based on pressure chart, pressures of 205/20. Tech provided the option to perform a leak search or add refrigerant, costumer decided to just add refrigerant. System took approximately 3lbs of R410a to acquire proper specs in heat mode. Costumer decided to invest into our Premium service agreement as a monthly option. System is back heating. Refrigerant levels could drop due to potentially having a leak in the system.
Tech preformed CMA INSPECTION on 14 Split Systems, 3 Package units, 2 Exhaust fans and 2 Air Makeup units. Split System #2 has faulty defrost board and weak fan capacitor. Split System #10 has weak fan capacitor. Split System #13 return duct is in need of repair. Package Unit #17 is in need of blower belt replacement. Tech has attached estimates for listed recommendations to invoice. All other Systems are operating correctly at this time. Tech has also attached system performance reports to invoice along with pictures.
HVAC Maintenance: Performing scheduled maintenance at the client's residence, I conducted a thorough assessment of the system's components. This encompassed detailed cleaning of the condenser coils, checks for proper refrigerant levels, and precise calibration of the thermostat to ensure accurate temperature control. This meticulous maintenance effort ensures the system's peak efficiency, ensuring year-round comfort for the client.
Tech washed and serviced unit and found no challenges at this time. Customer extended esa via card. 265.81
Tech returned to perform approved repairs. Tech replaced condenser fan motors on HP Package #15, HP Cond #3, and HP Cond #6. All systems are up and operating within new specifications. Tech has attached pictures to invoice.
Upon arrival customer stated power has not been supplied to system for a while. Tech found 1989 RHEEM gas pack outside, tech was unable to fully inspect/test system without power. During visual inspection tech found outdoor fan motor seizing up as well as inducer draft motor. Capacitor is weak, contactor is pitted. Compressor megged in the yellow range. Duct system is in bad shape. Field supervisor has been informed and will be in contact with customer. Customer requested a field supervisor tomorrow in the afternoon or a later day this week. Tech collected $87.00 plus tax per house call fee.
