Overall Experience
Quality
Experience
Punctuality
Overall Experience
Quality
Experience
Punctuality
They were very professional and informative. Share all findings with me concerning my system that included pictures. They discussed pricing with me upfront to ensure I was aware.
Overall Experience
Quality
Experience
Punctuality
Noah, the HVAC technician, was both thorough and professional.
Overall Experience
Quality
Experience
Punctuality
Kyle was very professional, nice, very knowledgeable in his performance
Overall Experience
Quality
Experience
Punctuality
Tech was nice knew his job kind of person people don’t mind dealing with
Overall Experience
Quality
Experience
Punctuality
Matt was a great professional and completed work timely and also was able to complete a repair on our system the same day. Very polite and he is an asset to Jackson and Son's .
Overall Experience
Quality
Experience
Punctuality
Overall Experience
Quality
Experience
Punctuality
Found the auxiliary heat strip sequencer disconnected due to being found stuck on previous history. Tech did find oil residue around the bottom of the condenser near the accumulator, leak repair was performed in June at the service ports. Tech was not able to pin point any leaks at this time. Heat pump is only blowing 86 degree temperature air due to the home being 56 degrees. After replacing the sequencer and connecting it back, the supply temperature increased to 108 degrees. Customer approved today’s repairs and is aware that there could be a small/micro leak at the condenser. System is back heating at this time. Maintenance visit may be due .
Tech performed ESA and installed a focus pro 5000 per install warranty. Replaced 24x24x1 filter. System operating properly.
Tech washed and serviced unit, tech found no challenges with the unit but did see that ductwork is old and was not replaced when new unit was put in. Tech recommends replacing ductwork and customer requested at estimate. Customer is also intrested in installing mini split in the further. Customer provided filters. Unit is cooling with a delta T of 19.
Found pressure switch not closing due to debris at inlet. Cleared and tested system, system is back up and heating. Recommended investing in maintenance agreement.
Tech preformed preventative maintenance and serviced system. Tech recommended extending maintenance agreement. Customer would like to speak with daughter before extending maintenance agreement. System is up and running with a delta t of 19.
Tech washed and serviced unit and found no challenges at this time. Tech leveled unit customer renewed PSA 1 system.
Tech found SS2 float switch tripped due to a new clogged drain. Tech also tested pressures to verify system is not freezing. Customer wants to clear drain himself.
Tech found coil partially frozen and water leaking under drain pan. Customer has already been quoted secondary pan replacement. Tech recommended replacing trap with an EZ trap and insulating trap. Tech performed a leak search and found king valve leaking through the fitting. Fitting was loose. Tech quoted tightening fitting, fully backseating and putting teflon over threads and recharging. Tech performed recommended repairs and system is cooling, but tech does not recommend running system until secondary pan is replaced.Tech thoroughly searched coils and joints with no leaks.
Tech performed ESA, no issues found at todays visit, system is back on and operating properly at this time.
Tech performed ptu on one system, tech found no issues at todays visit. System is back on and operating properly at this time. Tech spoke with customers about service agreements.
Tech washed and serviced unit thoroughly and found no challenges at this time customer was not home tech could not check delta t or thermostat tech left 20x25 filter on porch along with pens and note pads.
Tech washed and serviced unit and found no challenges at this time.
Tech found system very low on R410a refrigerant. Tech also found 40/5uf dual capacitor reading very low at 33.8uf. Heat strip sequencer was documented to be stuck closed last time we were here. We replaced evaporator coil in 2023 and compressor in 2021. Reversing valve looks like it has been replaced before as well. Inspected system. Found oily residue on and around suction line king valve. Used ultrasonic detector to confirm king valve is leaking. Swept the other field brazed joints and found none of them leaking. Used soap bubbles and confirmed king valve leaking out of the top threaded cap. Tech tightened cap as tight as possible and soaped again. Did not find any more soap bubbles. Tech found 10uf blower capacitor reading weak at 8.2uf. Tested heat strip sequencer due to recent history of it sticking. It stuck closed on the first call for heat strip. Tapped on sequencer and it opened. Tech unplugged 5kw heat strip until sequencer is replaced. Tech leak searched recently repl
Re-set toilet due to wax ring being missing from the toilet. Replaced fill valve in the toilet and cleared the drain in the customer's tub.
