Overall Experience
Quality
Experience
Punctuality
Very professional and knowledgeable technicians. Installed new unit and we are very satisfied!
Overall Experience
Quality
Experience
Punctuality
We appreciate the quick support today. Everything ran really smooth and we are thankful to have our furnace back to a reliable state.
Overall Experience
Quality
Experience
Punctuality
We woke up to one of our units (not installed by Jackson & Sons) not heating. We have a service contract with Jackson & Sons so I called on a Friday and the technician, Kyle, was here within a couple of hours! We have always had amazing service from Jackson & Sons with installation, regular maintenance, to now repair.
Overall Experience
Quality
Experience
Punctuality
Overall Experience
Quality
Experience
Punctuality
Overall Experience
Quality
Experience
Punctuality
Overall Experience
Quality
Experience
Punctuality
Overall Experience
Quality
Experience
Punctuality
Overall Experience
Quality
Experience
Punctuality
The two guys were here on time very pleasant to talk to explained what they were going to do
Overall Experience
Quality
Experience
Punctuality
Pedro showed extreme professionalism when servicing our Trane Unit! Pedro was very polite and through while at our home performing our first maintenance since our purchase last September!
Overall Experience
Quality
Experience
Punctuality
Performed ESA, homeowner extended ESA. Homeowner wanted a Wi-Fi capable thermostat, that she could control with her phone. Tech recommended the vision pro thermostat. Stated she will wait and might get a different thermostat due to the price.
Performed ESA, tech installed hard start on condenser after homeowners approval. Tech also swapped out dehumidifier filter as well.
Upon arrival tech was informed of unit not heating. Tech inspected unit and found condenser short cycling in heating and cooling mode. Tech measured 5 degree difference on both sides of filter drier and believes the have restriction there but is unsure if that is the only issue due to not being able to get unit to run long enough. Tech left thermostat in emergency heat mode so homeowner had some heat. Field supervisor is coming tomorrow morning to go over best option.
Performed ESA, tech washed and serviced unit.
Tech found a large leak in the copper pipes inside of the condenser. Leak was visible and audible as soon as tech took panel off. Unit is 18 years old and contains R22. Tech recommends replacing unit due to age, cost of repair and type of refrigerant. Tech also warned customer of potential issues that usually occur after 18 years. Tech also noted damaged spliced thermostat wires by the unit. Unit is a zone system
REPLACED PRESSURE SWITCH AND CYCLED GAS HEATING WITH NO FURTHER CHALLENGES.
Invested in new trane gas pack rather than paying large repair bill older system.
FOUND GAS VALVE INTERMITTENTLY STICKING. COMPRESSOR IN THE CAUTION AND CONDENSER COILS RUSTED/CORRODED. ABLE TO UN-STICK VALVE FOR TIME BEING. CANNOT GUARANTEE PERFORMANCE. COSTLY REPAIRS NOT RECOMMENDED. HANDED OVER TO BRYCE.
Tech washed and serviced unit and found no challenges at this time.
Tech washed and serviced all 4 unit home owner recently had water pipe bust in home so currently does not have running water. Performed whole service minus cleaning of out door coil tech found no challenges at this time unit’s heating and cooling properly at this time. Customer extended esa 4 sys via card. Customer will call when water is back on to schedule condenser coil cleaning.
Tech washed and serviced unit and found no challenges at this time.
