Overall Experience
Quality
Experience
Punctuality
Overall Experience
Quality
Experience
Punctuality
Overall Experience
Quality
Experience
Punctuality
Response from Jackson & Sons:
Thank you so much for taking the time to leave an excellent rating. We really appreciate your business.
Overall Experience
Quality
Experience
Punctuality
Joseph was very professional and knowledgeable of his work….. he stayed determined to solve our AC problem. Thankful for a great company and techs like Joseph.
Overall Experience
Quality
Experience
Punctuality
Overall Experience
Quality
Experience
Punctuality
Excellent support and attention to detail. Extremely professional, knowledgeable and took lots of time to walk me through old / complex systems. Highly recommend.
Overall Experience
Quality
Experience
Punctuality
Our tech was fantastic. Took a lot of time to answer questions about very old and complex systems. Highly recommend.
Overall Experience
Quality
Experience
Punctuality
Friendly and knowledgeable technician who explained service contract and answered questions.
Overall Experience
Quality
Experience
Punctuality
Overall Experience
Quality
Experience
Punctuality
Overall Experience
Quality
Experience
Punctuality
Overall Experience
Quality
Experience
Punctuality
Very professional and knowledgeable technicians. Installed new unit and we are very satisfied!
Overall Experience
Quality
Experience
Punctuality
We appreciate the quick support today. Everything ran really smooth and we are thankful to have our furnace back to a reliable state.
Overall Experience
Quality
Experience
Punctuality
We woke up to one of our units (not installed by Jackson & Sons) not heating. We have a service contract with Jackson & Sons so I called on a Friday and the technician, Kyle, was here within a couple of hours! We have always had amazing service from Jackson & Sons with installation, regular maintenance, to now repair.
Overall Experience
Quality
Experience
Punctuality
Tech washed and serviced unit and found no challenges at this time. Tech left filters on front porch.
Upon arrival tech was informed condenser for the upstairs system was making loud noise a few weeks again. Tech turned system on and was not able to have noise recreated but inspected over system. Amp draws for all motors and compressor are within specs. Temp range was reading a little low for heat pump and tech noticed heat strips were not coming on. Inspected heat strip problem and found the W wire was broken off from terminal block and capped off with wire nut. Stripped wires back and attached to terminal block and retested and heat strips came on. Tech informed homeowner that due to age of system and being R22 Freon that a replacement system is recommended over making major repairs. Customer would like first maintenance done around middle of spring time so upstairs can be inspected in cooling mode. System is back operational at this time.
Installed 20 amp breaker for new Carrier condenser in main panel in garage. Calls for 14-25 amps.
Tech washed and serviced unit. Condenser coils were extremely dirty and tech recommended extending 2 system 1x year. Customer approved. Units are heating properly with a delta T of 28 and 20.
Tech washed and serviced unit and found downstairs unit to have mildew build on of the blower housing tech informed customer and recommended plasma air customer was interested but would like to wait to speak with husband tech found no other challenges at this time. Customer extended 2 sys psa.
Customer would like an estimate for removing there 50 gallon water heater and replacing it with a 80 gallon water heater. The water heater is in the garage on the floor and has pex piping. Will need an expansion tank.
Tech washed and serviced unit and found crawlspace to have some minor moisture but not terrible worth noting tech found no other challenges with the system unit is up running and heating properly at this time.
Tech washed and serviced both units and found no challenges at this time both units are newer everything tested within spec and up heating properly at this time. Customer invested in psa 2 sys monthly.
Provided mini split replacement proposal. Will be back in touch after speaking with kids
- Tech found thermostat satisfied at 72 degrees upon arrival. Confirmed zone board, heat strip, second stage compressor, and defrost operation. - Customer showed tech photo of thermostat reading 67, set to 72 and auxiliary heat was not called for. Observed no errors with thermostat during this visit. Replaced thermostat with same model Vision Pro, programmed properly with auxiliary heat dead band set to 3 degrees. Confirmed zone board communication and second stage compressor operation. System is operating normally at this time. Contractor warranty.
Upon arrival tech called tech support and waited for a return call. Once called back the tech stated when ice was removed from area of the coil that it’s the reason system would not go back into defrost. Once tech manually thawed system homeowner stated they have not had any other challenges. Homeowner is gonna call office for payment.
- Customer showed tech photos of downstairs thermostat reading 63 degrees while set to 68. Thermostat was satisfied at 71 upon arrival. - Confirmed thermostat programming, second stage compressor operation, defrost control, and heat strip operation. Found zone board programmed for gas system and no zone priority. Set the upstairs thermostat to heat and the downstairs secondary; the zone board opened the upstairs and kept the downstairs damper closed, for its 15 min auto changeover. This caused the system to neglect zone 1 and the temperature to drop. Adjusted zone programming to zone 1 priority and confirmed proper operation. Adjusted zone board to electric fan control from gas. System is operating normally at this time. Contractor warranty.
Tech began attempting to further diagnose system, tech manually thawed condenser, checked to ensure pressures in heating mode were with specs. After attempting to reach out to RHEEM tech was informed they don’t have hvac tech support. Spoke with office and they will keep trying to reach out. System is currently thawed and heating.
Upon arrival tech began replacing board and sensors. Installed and system was still not switching to defrost like it should. After speaking with office will need to return to further diagnose.
Upon arrival tech was informed master bedroom still felt colder then rest of house. Tech began investigating air flow issue and found one of the guest bedrooms branch line was disconnected from the trunk line. Both guest rooms are fairly small but have 8” lines feeding them. Tech reattached branch line and closed off both rooms 3/4 of the way. Tech also adjust 8” line that feeds dinning room. Informed homeowner to give it a few days and see how it feels. May need to return with flow hood to accurately measure air flow adjust accordingly.