Overall Experience
Quality
Experience
Punctuality
Overall Experience
Quality
Experience
Punctuality
Overall Experience
Quality
Experience
Punctuality
The two guys were here on time very pleasant to talk to explained what they were going to do
Overall Experience
Quality
Experience
Punctuality
Pedro showed extreme professionalism when servicing our Trane Unit! Pedro was very polite and through while at our home performing our first maintenance since our purchase last September!
Overall Experience
Quality
Experience
Punctuality
Mitsubishi 0.75-Ton Outdoor and Indoor Wall Mounted Heat Pumps
Tech installed OEM fan motor and 5uf fan capacitor. Tested without issue and collected for repair.
Quoted 727.67 plus tax for oem condenser fan motor Added oil to shaft to facilitate easy change out. Homeowner approved advised it will take a couple of days and will return later this week.
Tech found leak in evaporator coil, pressures are low. Homeowner would like to have a field supervisor get a second set of eyes on system before making any decisions. Tech took pictures of unit for field supervisors history and will discuss options with homeowner. Could not get back in contact with homeowner after initial discussion.
DALTON AND DEREK REPLACED A TRANE GAS FURNACE, COIL AND AC
Kgr8793@hotmail.com T3ch replaced weak 40 mfd cap after customer approval Customer invested in ESA for 2 systems Mini split for bonus room is down Comfort consultant scheduled for tomorrow at 11
Tech washed and serviced unit and found no challenges at this time.
Tech performed PTU on 1 system found 16in return duct detached tech reattached after approval, tech also found both capacitors test weak recommended replacement with turbo and supply protection customer approved. Tech recommended service agreement customer decided to sign up for PSA.
Tech performed ESA on 2 systems found no issues at today’s visit both systems working properly at this time.
Tech washed and Serviced unit Customer extended with PSA
Carrier 2.0-Ton Heat Pump w/ Air Handler
WAYNE AND LOGAN REPLACED A CARRIER SPLIT HEAT PUMP UPSTAIRS
Homeowner to be billed out for renewal, approved by Monica.
Tech found small leak inside evaporator coil in upstairs system. Homeowner is going to call David Jackson and discuss with him. Tech also informed Gine as far as getting a field supervisor out here. Bryce is scheduled to come out here when they get her on the schedule. Homeowner also extended PSA. Recommended surge protection.
Tech cleaned system thoroughly, system is operating properly. Customer did not extend service agreement at todays visit.