Overall Experience
Quality
Experience
Punctuality
Overall Experience
Quality
Experience
Punctuality
Those two guys need a pay raise . They work hard and did a great job in this heat I give them both a 5 star rating .
Overall Experience
Quality
Experience
Punctuality
Overall Experience
Quality
Experience
Punctuality
Would have liked a better time frame of being told someone was come
Overall Experience
Quality
Experience
Punctuality
Our technician Matthew was a great technician as he took his time and was very kind to explain everything to us thoroughly and gave us his advice.
Response from Jackson & Sons:
We're thrilled to hear that you had such a positive experience with us. Thanks for the kind words.
Overall Experience
Quality
Experience
Punctuality
Removed old cracked well pump and installed a new well pump.
Provided estimate to replace 4 ton gas pack and duct system.
Tech washed and serviced unit and found no challenges at this time. Customer renewed PSA 1 sys.
Replaced 60 amp fuses with 50 amp fuses for MCC room condensing unit disconnect. Ready to inspect.
Removed master bath faucets and installed new customer supplied faucets and pop up drains.
Checked condenser and air handler fuses and breakers for MCC room. Air handler has correct fuses but condenser needs 50 amp blade fuses in disconnect. Breaker is 60 amp for condenser.
Performed PTU on (1) Tempstar Dual Fuel Package Unit. Customer expressed concerns with dust substance coming from supply vents. Inspected system and found heavy amounts of substance buildup throughout, and heavy buildup on blower fins to point of particles flaking off during runtime. Cleaned system thoroughly and installed PlasmaPure whole house air purifier, along with UV light system. Duct system is in fair shape no holes or disconnected lines. Recommend cleaning supply registers of any buildup inside to help with issues as well, and considering duct cleaning or replacement if challenge persists. Invested in PSA (1) system using 1st visit today. Upstairs unit is not used as much only downstairs is under maintenance plan at this time.
10 ton unit in equipment room has no duct detector
Looked at leaking piping. Found that all PVC piping that they tried to install is drainage style fittings and is not correct. Needs to be cut out and replace with pressure fittings.
Upon arrival tech found water pouring from drain on new system, tech found 1-1/2” drain was stopped up tech cut and cleared drain flushed multiple times glued drain back together with coupling and let system run for 20 minutes with no leaks.
Tech was informed upon arrival that three systems needed diagnosing. Tech diagnosed and performed repairs as authorized by management, case by case. {Break Room Split System - 2017 - Mandatory} 1. Found leaking evaporator coil at U-joint after de-icing with heat gun. 2. Removed water from drain pan caused by frozen evaporator coil. 3. Charged with 9lbs R410A to proper operating pressures/temperatures. 4. Provided estimate to replace coil; customer requested an estimate for system replacement in lieu of cost to repair. {Management Office Split System- 2010} 1. Found duct work damaged by rodents, exposing membrane, some places just exposed insulation. 2. Changed air filter. 3. Found suspected leak with small amount of oil residue on suction line, but no reaction from bubbles or detector. 4. System maintaining 67f. {Weighing Station Split System - 2007 - Mandatory} 1. Changed Air filter. 2. Relocated desk that was obstructing return grate upstairs. 3. Cleaned condenser coils. 4. Re
Back room split system- tech found system cutting out on high head pressure and pressures hunting indicating fail TXV with non condensable’s tech check both indoor and outdoor coils and found both were clean. Tech spoke with customer, field supervisor going to call to give best solution. Ptac system- tech found plug tripped upon arrival tech reset and found only fan running. Tech found compressor shorted. Field supervisor going to give best solution.
Tech performed ESA on 1 system. Tech serviced and cleaned system. Tech faced no challenges at todays visit system is running properly at this time with 18 delta t. Tech spoke with customer about renewal and customer stated his wife would call in once she got home. Mail copy of invoice
