Overall Experience
Quality
Experience
Punctuality
Those two guys need a pay raise . They work hard and did a great job in this heat I give them both a 5 star rating .
Overall Experience
Quality
Experience
Punctuality
Overall Experience
Quality
Experience
Punctuality
Would have liked a better time frame of being told someone was come
Overall Experience
Quality
Experience
Punctuality
Our technician Matthew was a great technician as he took his time and was very kind to explain everything to us thoroughly and gave us his advice.
Response from Jackson & Sons:
We're thrilled to hear that you had such a positive experience with us. Thanks for the kind words.
Overall Experience
Quality
Experience
Punctuality
Tech was informed upon arrival that three systems needed diagnosing. Tech diagnosed and performed repairs as authorized by management, case by case. {Break Room Split System - 2017 - Mandatory} 1. Found leaking evaporator coil at U-joint after de-icing with heat gun. 2. Removed water from drain pan caused by frozen evaporator coil. 3. Charged with 9lbs R410A to proper operating pressures/temperatures. 4. Provided estimate to replace coil; customer requested an estimate for system replacement in lieu of cost to repair. {Management Office Split System- 2010} 1. Found duct work damaged by rodents, exposing membrane, some places just exposed insulation. 2. Changed air filter. 3. Found suspected leak with small amount of oil residue on suction line, but no reaction from bubbles or detector. 4. System maintaining 67f. {Weighing Station Split System - 2007 - Mandatory} 1. Changed Air filter. 2. Relocated desk that was obstructing return grate upstairs. 3. Cleaned condenser coils. 4. Re
Back room split system- tech found system cutting out on high head pressure and pressures hunting indicating fail TXV with non condensable’s tech check both indoor and outdoor coils and found both were clean. Tech spoke with customer, field supervisor going to call to give best solution. Ptac system- tech found plug tripped upon arrival tech reset and found only fan running. Tech found compressor shorted. Field supervisor going to give best solution.
Tech performed ESA on 1 system. Tech serviced and cleaned system. Tech faced no challenges at todays visit system is running properly at this time with 18 delta t. Tech spoke with customer about renewal and customer stated his wife would call in once she got home. Mail copy of invoice
Found the drain pan full of water upon arrival, drain line is clogged. Tech educated the homeowner about the benefits of being an ESA costumer and decided to invest into our Premium maintenance plan-yearly. Tech gave the option to use a visit today and perform the maintenance or wait 6 months. Costumer decided to go perform maintenance today. Tech provided information about our indoor air quality products and left the information for review. System was extremely dirty. Drain is clear, and system cleaned up.
Tech washed and serviced unit Customer changes own filters
Tech washed and serviced unit and found no challenges at this time.
FOUND FAN WILL NOT CYCLE ON WITH HEAT DUE TO FAULTY SEQUENCERS. $449.00 PLUS TAX FOR REPAIRS. RECOMMEND REPLACING SYSTEM. RECOMMEND ESA.
Tech performed maintenance per energy savings agreement tech found no challenges at todays visit system is operating correctly at this time. Tech suggested adding plasma pure to system to help with bacterial findings she stated she will wait maybe next time. Homeowner extended PSA for 2 visits 1 year tech collected $308.51 via check.
Te h found unit upstairs blower not running and freezing up coil tech tested blower relay and found relay had failed tech tested blower motor 1/4hp 240v blower is within specs with a 1.15 amp draw tech suspects blower relay is causing blower to disengage at times and not run causing coil to freeze tech replaced blower relay price will be added to financing for new unit.
Tech arrived and found thermostat off, tech cut thermostat on and nothing happened, tech flipped disconnect and system came on after 5 minute delay. Tech found motor to have proper amps and capacitor to be reading good. System is operating properly with 18 degree delta t.
FOUND SCALE HOUSE SYSTEM NOT COOLING. REPLACED 1/3HP 1075RPM BLOWER MOTOR/ADDED AC RENEW. SYSTEM UP AND COOLING. BRENNAN APPROVED.
