Senior citizen; all techs very professional and kind.The support staff kind as well.
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Called ahead,timely,nice fellow.... Financial issue cost was over amount expected.Mom is recent widow,my dad died she's handling legalities and stretched thin. I was"" middle man." She was away fir pt catering job weekend I was house/ diog sitting only.......thought repair was comete,but same issue exists.AC fan outtside only working intermittently!!! Ran only about one hour.93 degrees....inside,only down to 85 degrees......Fan runs intermittently, then OFF...
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Jesse was great took a great deal of time explaining everything
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My experience was very satisfied with work and the service that Juan Provide the only thing was that he did not have but one new filter and I have two unit so he had to put back in the used one that he took out he said he was going to get the company to send me some so I will be waiting thanks
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Was First for Anthony been here with me and he was very good at what he was doing and to tell me what thing was like afterward
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Mr. Holmes was thorough and professional in his work on my Trane unit. He identified the problem and found the solution quickly. He was patient with my questions and answered each question to my satisfaction. I trust Jackson and Son.
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Tech waited for customer arrival to begin diagnosis of cooling issues. Provided recommendations for needed repairs.
THERMOSTAT WAS IN RECOVERY MODE DUE TO SYSTEM BEING DOWN PREVIOUSLY BYPASSING SCHEDULE. VERIFIED SCHEDULE IS SET TO 74 MON-FRI FROM 5-10PM, AND 80 FOR REMAINDER OF THE DAY. SET SAT-SUN TO 74 FROM 8AM-1PM, AND 80 FOR REMAINDER OF THE DAY. ALL SET-POINTS SET PER CUSTOMER REQUEST.
(UNIT #5) FOUND BLOWER MOTOR UNABLE TO RUN DUE TO FAILED RUN CAPACITOR. REPLACED CAPACITOR/INSTALLED SURGE PROTECTOR. SYSTEM BACK UP AND COOLING.
Replaced a 50 gallon propane water heater and added an expansion tank.
Tech returned to replace condenser fan motor with correct size. 1/4HP 825RPM. Tested system operation after installation of new motor, delta t and all amp draws are now within spec. System is cooling properly. Half of balance is already paid per office, rest of balance to be paid.
Upon arrival tech found condenser fan motor running but over amping. Motor was pulling 2.5 amps rated for 1.5. Tech replaced 1/4HP 1075RPM motor with a 1/3HP 1075 RPM to accommodate. 1/3HP motor is still over amping slightly. System calls for 1/4 825RPM, customer cannot pay bill for repair until about 2 weeks. Tech stated to call when ready and we will come back to complete repair per office.
Upon arrival homeowner stated outside system would not run. After further inspection tech found O.D. fan had failed and compressor went into thermal overload. Tech replaced O.D. Fan motor, system is back up and cooling at this time.
Tech confirmed unit is unlevel. Looks like some soil needs to be removed from under outer edge underneath package unit to allow a better drain angle. Tech quoted housecall and unit leveling out of the book. Customer was surprised by quote. Says she was told there would be no charge due to it being our install. Monica verified quote. Customer approved quote for leveling unit. Tech removed about 20 bricks from back exterior corner of package unit and rearranged so unit sits much closer to level. Tech observed better drainage flow after adjustments. There is a tree near unit and root system was pushing upwards on exterior rear corner of unit. Tech moved as many bricks as possible with only one tech and a shovel. Got before and after pics. Collected for housecall and repair.
Ductwork Repairs: During evaluation of the client's HVAC system, I detected air leaks in the ductwork, leading to energy losses and reduced efficiency. Sealing these leaks minimized energy losses and enhanced HVAC system efficiency.
Tech preformed CMA FULL SERVICE on 5 Gas Package Units and 4 Split Heat Pump Systems. Upon arrival tech was asked to look check thermostat for sanctuary( Gas Package #2) stating members where having a difficult time setting schedule on thermostat. Tech checked thermostat and schedule editing. Tech found that display touchscreen is not operating properly. And functions on the outer edge of touchscreen do work but any functions in the middle of the touchscreen do not work. Tech was approved replaced thermostat and set schedule for Sunday. Gas Package #1, #2, #4, and #5 are operating within specifications at this time. Gas Package Unit #3 does operate in cool mode but tech found multiple challenges with the heat side of system. Inducer motor and face plate have severe rust. Tech also found holes in heat exchanger. Condenser fan and capacitor are also beginning to fail and contactor is dark and pitted. Due to age and multiple challenges with system tech recommends replacement over repair.
Costumer requested to add R410a refrigerant to the system. System indicated low charge and costumer approved adding 4lbs of R410a refrigerant to the system. Refrigerant level differences are on file. Supply temperature of 47 degrees after charging the system. An estimate for AC leak freeze was provided but costumer declined at this time. Tech educated the homeowner about our maintenance plans and decided to invest into a monthly Premium agreement. Costumer is interested on system replacement but would like to speak with her son prior to schedule a visit from our field supervisor. Costumer will call in when they are ready for the quote.
Tech performed ESA on 1 system. Tech found no challenges with system operation, tech did find system in level, not allowing water to drain properly out of drain pan, a decent amount of rust has formed and system is only 3 years old. May need to send install team out to adjust system. Check and see if we installed system, no recent installation in previous invoices. Delta T was only 15 degrees, when install team comes out, pressures may need to be checked. System back up and running upon departure.