Jesse was great took a great deal of time explaining everything
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My experience was very satisfied with work and the service that Juan Provide the only thing was that he did not have but one new filter and I have two unit so he had to put back in the used one that he took out he said he was going to get the company to send me some so I will be waiting thanks
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Was First for Anthony been here with me and he was very good at what he was doing and to tell me what thing was like afterward
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Mr. Holmes was thorough and professional in his work on my Trane unit. He identified the problem and found the solution quickly. He was patient with my questions and answered each question to my satisfaction. I trust Jackson and Son.
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Tech preformed CMA FULL SERVICE on 5 Gas Package Units and 4 Split Heat Pump Systems. Upon arrival tech was asked to look check thermostat for sanctuary( Gas Package #2) stating members where having a difficult time setting schedule on thermostat. Tech checked thermostat and schedule editing. Tech found that display touchscreen is not operating properly. And functions on the outer edge of touchscreen do work but any functions in the middle of the touchscreen do not work. Tech was approved replaced thermostat and set schedule for Sunday. Gas Package #1, #2, #4, and #5 are operating within specifications at this time. Gas Package Unit #3 does operate in cool mode but tech found multiple challenges with the heat side of system. Inducer motor and face plate have severe rust. Tech also found holes in heat exchanger. Condenser fan and capacitor are also beginning to fail and contactor is dark and pitted. Due to age and multiple challenges with system tech recommends replacement over repair.
Costumer requested to add R410a refrigerant to the system. System indicated low charge and costumer approved adding 4lbs of R410a refrigerant to the system. Refrigerant level differences are on file. Supply temperature of 47 degrees after charging the system. An estimate for AC leak freeze was provided but costumer declined at this time. Tech educated the homeowner about our maintenance plans and decided to invest into a monthly Premium agreement. Costumer is interested on system replacement but would like to speak with her son prior to schedule a visit from our field supervisor. Costumer will call in when they are ready for the quote.
Tech performed ESA on 1 system. Tech found no challenges with system operation, tech did find system in level, not allowing water to drain properly out of drain pan, a decent amount of rust has formed and system is only 3 years old. May need to send install team out to adjust system. Check and see if we installed system, no recent installation in previous invoices. Delta T was only 15 degrees, when install team comes out, pressures may need to be checked. System back up and running upon departure.