Prompt, thorough,clean. Takes time to answer our questions, let us know how to prioritize future issues for planning purposes. Always polite, never tromp debris through the house. We have been happy customers for many years and plan to remain so.
Overall Experience
Quality
Experience
Punctuality
There is never a good time for the heat pump to break but Jackson and Sons always is right on it, usually seeing us the same day and gets us back up and running quickly and professionally. We are long term customers and plan to remain so.
Overall Experience
Quality
Experience
Punctuality
Overall Experience
Quality
Experience
Punctuality
Performed CMA Full Service on 4 Rooftop Gas Pack Units, 2 make up air units, 2 condensers, and 1 DOAS system. Technician also ensured exhaust fans were operating during the time of maintenance. Challenge - GP 2 - technician observed circuit 1 not operating. There was a call for Y1 and Y2, however only circuit 2 was operating. Previous notes recommended a leak search of circuit 1 given that the system was likely low on refrigerant. Leak search performed and a leak was found in the evaporator coil of circuit 1 (video and picture provided). Office notified and a quote will be built with a goal to repair the leak. Challenge - GP 4 - upon arrival to the system the tech discovered that circuit 1 was not operating, similar to GP 2. Technician inspected system and found compressor to be reading GOOD, no challenges in terms of electrical. Tech then leak searched the evaporator coil and found a couple of leaks on the bottom portion of the coil (video and pictures provided). Coil is heavily rus
Customer stated power outage and system was not cooling after. Customer stated system has been cooling since 8 last night and has not had an issue maintaining temperature. Tech offered to inspect system for system operational fee but stated it was likely due to power outage. Customer declined system operational and wants to see how system does. Tech instructed customer to call back if system is unable to keep up.
Tech washed and serviced unit and found condensate line to be clogged up and not allowing water to drain tech cleared line unit is draining properly at this time tech found no other challenges at this time. Unit ismup and cooling with a delta t of 23
-Complete approved repairs as follows: -Replace 7.5 mfd blower motor capacitor on AHU-9. -Replace 5 mfd blower motor capacitor on AHU-15. -Replace 7.5 mfd outdoor fan motor capacitor on HP-5. -Replace 5 mfd outdoor fan motor capacitor on HP-8. -Replace 7.5 mfd outdoor fan motor capacitor on HP-16. Was improperly estimated as 5 mfd. -Replace 35/5 mfd dual run capacitor on HP-6. -Replace blower motor belt on Make Up Air Unit. -Approval to relocate thermostat on AHU-16. After discussing with installation field supervisor, deciding that adjustment on dampers to appropriate air flow at supply locations would be a better path for correcting temperature issues with various locations serviced by system. Did not relocate thermostat. Closed off damper to main hall bathroom to reduce supply air at that location.
-Customer recently had a different company perform a service call on downstairs split system due to it not performing to his liking. That company informed him that refrigerant levels/pressures were low and that system needed R22 refrigerant added but they do not work with R22. -Customer is aware that low refrigerant levels are an indicator of a leak in system. Is aware that topping off is at best a temporary repair and that Jackson and Sons will not be responsible for length of time this charge may aid system operation. -Informed customer that system should be thoroughly inspected for any additional problems, and recommended maintenance options moving forward. -Customer wishes to proceed with top off only to system. R22 to be recharged to levels per pressure curves as shown on unit documentation. System currently cooling with temperature difference of 16 degrees.
Tech pumped out water out of the auxiliary drain pan. Airhandler #2 is unleveled. Airhandler was leveled and cleared the drain line. Drain pan is corroded. Repairs for today are covered under install warranty.
-Performed CMA Filter Change at 4 back of house locations, 1 DOAS System, and rooftop gas packs per maintenance agreement.
-Performed CMA Full Service on 16 Split System Heat Pumps. Verified operation of oven hood exhaust fan and make up air. Multiple repairs or recommendations for replacement of systems were made at last service in October 2023. Updated estimates provided. -System 2: Old style thermostat in place in hallway but no longer in use. -System 5: Outdoor fan motor capacitor tested weak and was recommended for replacement at last service. Provided updated estimate $217.59. -System 6: Outdoor fan motor capacitor & compressor capacitor tested weak and were recommended for replacement at last service. Provided updated estimate $322.61. -System 8: Outdoor fan motor capacitor tested weak and was recommended for replacement at last service. Provided updated estimate $213.00 -System 9: Air handler blower motor capacitor tested weak and was recommended for replacement at last service. Provided updated estimate $217.59. -System 10: Air handler blower motor capacitor tested weak and was recommended f
Tech replaced and tested heat strip contactor and found heat strips working properly. Heat strips set off fire alarm and tech explained this was due to dust buildup on the heating elements from heat strips not running and assured no cause for concern.
Tech found no difficulties at this time. Homeowner extended Psa. Tech recommended plasma air.
Tech found thermostat constantly restarting and throwing insufficient voltage error. Heat strip contactor was shorted causing a voltage drop. Tech was told by Jeff to email estimate in order to get approval. Tech also found thermostat set to emergency heat. Tech removed the common wire from the limit switch connected to the contactor to allow system to run temporarily.
Tech performed ESA wanded coils no leaks at this time. Tech found dark pitted contactor tech suggested replacing sent estimate. Dropped off 20x30x1 filter.
Performed CMA inspection on 4 rooftop gas package systems, 2 make up air systems, and 1 DOAS system. Verified operation of exhaust fans. -RTU-2: During test cycle, compressor for circuit 1 does not operate. Unit transfers to compressor for circuit 2 at both stages of cooling test. Circuit 1 void of refrigerant. Recommend high level leak search. Provided estimate $385.63. -RTU-3: Gas heat cycled and immediately went off. Cleaned flame sensor and verified operation of heat. -Systems operating correctly at this time. Leak search needs to be performed on Gas Pack 2 circuit 1 (upon approval). Changed air filters at back of house location and left one case per agreement.
