2330 Indian Springs Rd
Dudley, NC 28333
(919) 734-9611

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Local Reviews
for zebulon, nc

Rated 5.0 out of 5 stars based on 3 customer reviews

Excellent experience

Prompt, thorough,clean. Takes time to answer our questions, let us know how to prioritize future issues for planning purposes. Always polite, never tromp debris through the house. We have been happy customers for many years and plan to remain so.

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Excellent same day service!

There is never a good time for the heat pump to break but Jackson and Sons always is right on it, usually seeing us the same day and gets us back up and running quickly and professionally. We are long term customers and plan to remain so.

  • Overall Experience
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  • Experience
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Great customer service

  • Overall Experience
  • Quality
  • Experience
  • Punctuality

Job Locations
for zebulon, nc

David  S.

David S. Job Checkin

-Complete approved repairs as follows: -Replace 7.5 mfd blower motor capacitor on AHU-9. -Replace 5 mfd blower motor capacitor on AHU-15. -Replace 7.5 mfd outdoor fan motor capacitor on HP-5. -Replace 5 mfd outdoor fan motor capacitor on HP-8. -Replace 7.5 mfd outdoor fan motor capacitor on HP-16. Was improperly estimated as 5 mfd. -Replace 35/5 mfd dual run capacitor on HP-6. -Replace blower motor belt on Make Up Air Unit. -Approval to relocate thermostat on AHU-16. After discussing with installation field supervisor, deciding that adjustment on dampers to appropriate air flow at supply locations would be a better path for correcting temperature issues with various locations serviced by system. Did not relocate thermostat. Closed off damper to main hall bathroom to reduce supply air at that location.


David  S.

David S. Job Checkin

-Customer recently had a different company perform a service call on downstairs split system due to it not performing to his liking. That company informed him that refrigerant levels/pressures were low and that system needed R22 refrigerant added but they do not work with R22. -Customer is aware that low refrigerant levels are an indicator of a leak in system. Is aware that topping off is at best a temporary repair and that Jackson and Sons will not be responsible for length of time this charge may aid system operation. -Informed customer that system should be thoroughly inspected for any additional problems, and recommended maintenance options moving forward. -Customer wishes to proceed with top off only to system. R22 to be recharged to levels per pressure curves as shown on unit documentation. System currently cooling with temperature difference of 16 degrees. -Billing for after hours house call, and 2.67 pounds of R22 refrigerant. -Customer requests field supervisor to provid


Luis R.

Luis R. Job Checkin

Tech pumped out water out of the auxiliary drain pan. Airhandler #2 is unleveled. Airhandler was leveled and cleared the drain line. Drain pan is corroded. Repairs for today are covered under install warranty.


David  S.

David S. Job Checkin

-Performed CMA Filter Change at 4 back of house locations, 1 DOAS System, and rooftop gas packs per maintenance agreement.


Anthony  B.

Anthony B. Job Checkin

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David  S.

David S. Job Checkin

-Performed CMA Full Service on 16 Split System Heat Pumps. Verified operation of oven hood exhaust fan and make up air. Multiple repairs or recommendations for replacement of systems were made at last service in October 2023. Updated estimates provided. -System 2: Old style thermostat in place in hallway but no longer in use. -System 5: Outdoor fan motor capacitor tested weak and was recommended for replacement at last service. Provided updated estimate $217.59. -System 6: Outdoor fan motor capacitor & compressor capacitor tested weak and were recommended for replacement at last service. Provided updated estimate $322.61. -System 8: Outdoor fan motor capacitor tested weak and was recommended for replacement at last service. Provided updated estimate $213.00 -System 9: Air handler blower motor capacitor tested weak and was recommended for replacement at last service. Provided updated estimate $217.59. -System 10: Air handler blower motor capacitor tested weak and was recommended f


Spencer C.

Spencer C. Job Checkin

Tech replaced and tested heat strip contactor and found heat strips working properly. Heat strips set off fire alarm and tech explained this was due to dust buildup on the heating elements from heat strips not running and assured no cause for concern.


Matt C.

Matt C. Job Checkin

Tech washed and serviced unit


Open T.

Open T. Job Checkin

Tech found no difficulties at this time. Homeowner extended Psa. Tech recommended plasma air.


Spencer C.

Spencer C. Job Checkin

Tech found thermostat constantly restarting and throwing insufficient voltage error. Heat strip contactor was shorted causing a voltage drop. Tech was told by Jeff to email estimate in order to get approval. Tech also found thermostat set to emergency heat. Tech removed the common wire from the limit switch connected to the contactor to allow system to run temporarily.


Ricardo  T.

Ricardo T. Job Checkin

Tech performed ESA wanded coils no leaks at this time. Tech found dark pitted contactor tech suggested replacing sent estimate. Dropped off 20x30x1 filter.


Chris M.

Chris M. Job Checkin

Performed CMA inspection on 4 rooftop gas package systems, 2 make up air systems, and 1 DOAS system. Verified operation of exhaust fans. -RTU-2: During test cycle, compressor for circuit 1 does not operate. Unit transfers to compressor for circuit 2 at both stages of cooling test. Circuit 1 void of refrigerant. Recommend high level leak search. Provided estimate $385.63. -RTU-3: Gas heat cycled and immediately went off. Cleaned flame sensor and verified operation of heat. -Systems operating correctly at this time. Leak search needs to be performed on Gas Pack 2 circuit 1 (upon approval). Changed air filters at back of house location and left one case per agreement.


Chris M.

Chris M. Job Checkin

-Performed CMA inspection on 7 split systems. -Split System 1: System recommended for replacement at previous service. System ~18 yr old. Uses R22 refrigerant. Compressor megged as bad with windings shorting. Observed pitting and signs of heat damage on compressor contactor. Recommend replacing. Provided estimate $252.55. Outdoor fan motor capacitor tested as weak. Provided estimate for capacitor at last visit. New estimate price $198.14. -Split System 2: Observed pitting on compressor contactor. Recommend replacing. Provided estimate $252.55. Replace battery warning on thermostat. Estimate provided at last visit. Provided updated estimate $29.40. Condenser ~18 yr old, AH~3 yr old. No heat strips installed in system. Uses R22 refrigerant. Due to age and type of condenser, customer should consider replacement of condenser. -Split System 3: System recommended for replacement at previous service. System ~18 yr old. Uses R22 refrigerant. Compressor megged as bad and compressor shorted


Jesse J.

Jesse J. Job Checkin

Tech preformed CMA FILTER CHANGE on 4 Gas Pack systems, 1 DOAS system, 1 MPU system, and 1 Air Makeup unit. Tech replaced all filters and washed and cleaned all washable filters.Tech has attached Filter Change reports to invoice along with pictures.


Norman  A.

Norman A. Job Checkin

-Performed CMA inspection on 16 split systems. Verified operation of oven hood exhaust fan and make up air. -System 2: Old style thermostat in place. Provided estimate for replacement if requested $652.31. -System 5: Outdoor fan motor capacitor tested weak. Provided estimate for replacement of capacitor $202.56. -System 6: Outdoor fan motor capacitor & compressor capacitor tested weak. Recommend replacement of dual run capacitor. Provided estimate $322.61. -System 8: Outdoor fan motor capacitor tested weak. Provided estimate for replacement of capacitor $198.14. Air handler blower motor capacitor tested weak. Provided estimate for replacement of capacitor $206.68. -System 9: Air handler blower motor capacitor tested weak. Provided estimate for replacement of capacitor $202.56. -System 10: Air handler blower motor capacitor tested weak. Provided estimate for replacement of capacitor $198.14. Compressor megged bad. Windings shorting and compressor is due for failure. System is R22,