For this job, the customer was not getting any heat, going into her bedroom on the first floor and a bedroom below in the basement. I went to inspect the ductwork with the camera but I was not able to get the camera working. So what I done is collect information of the ductwork and got pictures and videos of where they are located. I also got the measurements of the ductwork. As of right now, we would need to follow up with the customer, and give her the information we have collected.