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This is a five-star company, and now I know why. Charlie quickly diagnosed our AC problem, fixed it without pressure to replace an aging system, and cleaned out the AC with a hose. So happy!
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I called LaSalle to come take a look at my A/C because it wasn’t cooling the house enough with the warm temps outside. Max was EXTREMELY helpful and very friendly. He explained everything he was doing and provided me with the info I needed to better understand the problem and the solutions for it. I even got a free quote from him for another project I’m looking at doing in the house while he was there. I’d highly recommend going with LaSalle! Excellent customer service all around.
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I called LaSalle in the morning with an AC unit not working. By noon a rep was at my home fixing the problem. Overall a good experience!
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To get such great & prompt service on such short notice was awesome!!
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I needed someone to come quick, and they did. Our technician was outstanding. I will use them again!
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Response from LaSalle Heating and Air Conditioning Inc:
Debbie, we appreciate your feedback. Give us a call for any of your future HVAC needs.
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Max was so friendly and knowledgeable took time to explain everything!!!
Response from LaSalle Heating and Air Conditioning Inc:
Thank you Jean.
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Charlie Was able to get my ac up and running after waiting a week for centerpoint energy to come out. With family and my 96 year old mother at my house I did not want to put her thru another sweltering night. I’m very appreciative of the quick response and service, thank you!
Response from LaSalle Heating and Air Conditioning Inc:
Thank you for the positive feedback Jann. I am happy to hear you and your family were able to get some relief from the hot and humid temps after Charlie stopped by.
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Response from LaSalle Heating and Air Conditioning Inc:
We appreciate the feedback Sam. Thank you!
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My Wife was ecstatic about Max. Said she felt safe and he was very NICE!!!! Definitely recommend La Salle
Response from LaSalle Heating and Air Conditioning Inc:
Thank you Mark. Quality, Integrity and Service are the foundation of our business model :)
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Charlie diagnosed my high humidity issue in the summer. He made numerous adjustments to my furnace after verifying my HVC components. He was extremely knowledgeable and explained everything he did in language easy to understand Price was right, too! I just found my go-to HVAC company!
Response from LaSalle Heating and Air Conditioning Inc:
Welcome to the family Julie. We are very grateful to hear this. We are always happy to help with any of your HVAC needs.
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Max was great. Received a text shortly before arriving with a picture. After doing some troubleshooting, Max found a shorted wire and was able to correct the issue to get some much needed AC! Would surely recommend Max and LaSalle to others.
Response from LaSalle Heating and Air Conditioning Inc:
Chris, I am happy you were able to enjoy the cool air conditioning after Max was out. We are truly grateful for your business, as well as future recommendations.
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Signed customer up for gold membership plan. Performed gold membership furnace tune up. Found furnace to be on and functioning when I arrived. Performed combustion analysis on furnace, furnace passed in all fields. Found signs of water under neath furnace. Found furnace drain trap to be restricted causing water to not drain properly. Found drain line exiting furnace to floor drain to be clogged. Cleared drain trap and drain line. Recommend checking underneath furnace after a day or 2 of running furnace to make sure water is drying, if not recommend calling us back to find where water is coming from. Checked electrical components, checked amp draws of fan motor and exhaust motor, checked temp rise, checked for proper staging of furnace, checked safeties in furnace for proper operation, checked flame sensor signal, found low flame signal. Cleaned flame sensor to proper reading. Everything else checked out good. Found furnace to have ECM blower motor, recommend leaving fan set to on posit
Installed Customer provided thermostat Thermostat needed wire saver module Installed Honeywell wire saver module Explained how to use the thermostat
Performed furnace tune/check up Furnace is working well The induced draft motor is making some noise -this could be caused by a bearing wearing out -for peace of mind we recommend replacing induced draft motor assembly If humidifier is to be used this year the water panel should be replaced -we recommend replacing water panels annually
Found Induced draft motor full of water Cleared water Drain system is draining fine performed furnace tune up
Performed tune up on furnace Adjusted gas pressure Replaced furnace filter Recommend replacing filter monthly
Customer stated air conditioner would not run Found low voltage wire to air conditioner disconnected Wire was also in poor condition Ran new wire to air conditioner Recommend planning on replacing air conditioner in near future
Performed furnace tune up Found furnace to be in good working order at this time Furnace is old and customer should plan on replacing furnace in near future
Performed furnace tune up Furnace is in good working order Furnace is really old and customer should plan on replacing in near future We offer free in home estimates for replacement equipment
Qualifies for Bryant promotional financing, 5 years interest free. If not paying with cash or check, LaSalle will remove cash discount from invoice. Free 4†filter system with complete installation. Free Connex Control with evolution system installed
Found newly installed WiFi thermostat C wire was not installed in furnace Installed c wire Found thermostat missing r/dc jumper Installed jumper Showed customer how to use thermostat and app
Found fan motor and compressor not running when I arrived. Found capacitor to be bad. Replaced capacitor and all components turned on and were functioning. Cleaned condenser coil. Checked refrigerant levels, refrigerant checked donut good. Compressor is getting weak in unit. No data left on unit but a/c is at least 25 years old. Recommend replacing a/c system soon.
Found system frozen Found filter dirty Had customer replace filter and try it System would still freeze Found system low on refrigerant Charged system
Customer stated air conditioner is not cooling and outside unit is not running -Checked incoming voltage(both line voltage and control voltage) -checked dual run capacitor -Capacitor was outside of manufacturers specifications -replaced capacitor -found condenser coil to be extremely dirty -this could have led to capacitor failure -recommend cleaning condenser coil soon or having us bring our coil cleaning trailer to clean coil Customer stated indoor temperature was 83 -it will take some time to bring temperature down to set point on thermostat
Tenant stated air conditioner not cooling and unit outside was not spinning Upon arrival found condensing unit not running -checked incoming power(both high and low voltage) - unit had both high and low voltage to unit -checked dual run capacitor -capacitor was outside manufacturers specifications -replaced capacitor with customers approval -checked air conditioner refrigerant charge -charge was proper Air conditioner is now operating properly Air conditioner is on the older side and customer should start planning on replacement House was hot and humid inside, it will take a while for air conditioner to reach set point on thermostat