I completed the diagnostics and found the condensate drain clogged 100% and the float switch preformed its job by stopping power once it detected moisture. I replaced the float switch and placed in new spot that is close to old spot (dry spot). I explained pvc drain needs replaced per the amount of stuff inside. And after talking with manager, we decided to replace wet switch. I have no way of drying the felt on this one, plus replace pvc drain line. All parts stated above replaced, glued/ secured, everything back to running with in manufacturing specifications.