60 Production Ct
New Britain, CT 06051
877-441-5465

Local Reviews
for west hartford, ct

Rated 4.8 out of 5 stars based on 40 customer reviews

Professionalism

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Thank you so much.

Mike was great! We had a problem with the pump on our furnace with water spilling out in the basement floor. Mike came within and hour of our call, made the quick switch out of the pump and had us back to running smoothly again. He answered all of our questions and took what was actually a small problem seriously. Thank you so much for your help.

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Outstanding Service!

Mike was wonderful! He was knowledgeable, helpful, and kind. He answered all of our questions and was very thorough. We appreciate the time he took with the service and with us.

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Great Service.

Mike was at our house quickly. He was very detailed and patient...spoke with our generator tech to get info on how to solve a specific problem. Also, jumped on the phone with us the morning after to answer some follow up questions. Link is lucky to have him.

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Cool Perfection

I have found perfection. My friends at link, Suzanne, Henry, Jeff, Victor and John recently installed a central air conditioning unit for my home. My first contact with Link was with Suzanne and with her competent, caring, and warm gentle humor made me feel so welcome, I knew I called the right number. She put me in contact with Henry who again was caring, efficient, professional, and knowledgeable on what it was to either fix or buy a new unit. The experience kept on getting better when we were introduced to a salesman named Jeff who came to my house twice to discuss options and help me make the right decision. We decided to put in a brand new unit. After a range of options and information I made my choice with never being pressured into getting something I didn't need. I have health issues and Jeff made it get in sooner which I am grateful. John and Victor were the installers who came over which I had no idea that it would involve so much work starting from scratch to bring out the old and put in the new. Besides being the best technician installers they also treated my home, myself, and my grandson with respect. I waited two weeks to write this review to make sure everything ran smoothly and it continues to do so. As Oscar Wilde once said I am a man of simple tastes, I am satisfied with the best! Thank you, thank you, thank you!

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Wonderful experience

I was so pleased with my service. Mike was friendly and fixed my problem quickly and then made sure everything was in good working order

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Working really hard to solve all issues!

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Courteous, Professional, Fast

Mike came in and got right down to business and right to the heart of the problem. He has a courteous, professional, and yet friendly manner. Highly recommended. One thing from a company standpoint didn't make sense to me, though: LINK didn't stock the igniter part for my Carrier furnace because it is an "old style." Wouldn't the older igniters go first on furnaces, so wouldn't a company that fixes emergency outages want to stock the MORE of the older style parts??? How strange. So, 5 stars on everything but convenience, because I am going an extra day without heat waiting for a part (not the tech's fault). At any rate, LINK has always done well by us, their technicians are great, and now I will wait for the company to rally and get the part I need.

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Very Polite and Attentive to Detail

Went above and beyond to thoroughly explain his process. Nice guy, great customer service.


Response from Link Mechanical Services:

Mary Beth, thank you for the kind words. We appreciate your feedback.

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Great, personal service!

Mike was knowledgeable, friendly and professional. I felt comfortable with both his advice and service. He also tiptoed past my daughter (who was asleep in her car seat) without waking her up, so 10 stars!


Response from Link Mechanical Services:

Lindsay- thank you for your feedback! We will share it with the tech.

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Make Service Calls Easy

We signed up last year for LINK mechanical's A/C and Furnace regular maintenance programs. It makes life easy when you check on and tune things up BEFORE you need to, This time, Mike, our service tech, was friendly and informative, and accomplished everything he needed to quickly and professionally. Highly recommended.


Response from Link Mechanical Services:

Mark, so glad you are enjoying being a maintenance plan member! Thanks for the recommendation.

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great service

I had a great experience with Corey yesterday when he came as part of our annual service to check the a/c before the season.

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Great Service

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AC service - professional service

Trevor has serviced my home in the past, the last time on an emergent basis. He has a courteous, honest and professional manner.

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Excellent service

The men did their job efficiently

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Job Locations
for west hartford, ct

Jeffrey A.

Jeffrey A. Job Checkin

Oil to gas conversion furnace

Oil to gas conversion furnace

Jeffrey A.

Jeffrey A. Job Checkin

Replace AC system, Air handler and condenser

Replace AC system, Air handler and condenser

Jeffrey A.

Jeffrey A. Job Checkin

Oil to gas conversion boiler

Oil to gas conversion boiler

Jeffrey A.

Jeffrey A. Job Checkin

Oil to gas conversion boiler

Oil to gas conversion boiler

Jeffrey A.

Jeffrey A. Job Checkin

Installation of ductless AC for a Cape style home

Installation of ductless AC for a Cape style home

Mike B.

Mike B. Job Checkin

Performed seasonal maintenance on a Lennox air conditioning


Mike B.

Mike B. Job Checkin

Performed seasonal maintenance on a Lennox air conditioning


Jeffrey A.

Jeffrey A. Job Checkin

Replace Air Handler and gas boiler

Replace Air Handler and gas boiler

Mike B.

Mike B. Job Checkin

Performed seasonal maintenance on a Lennox air conditioning

Performed seasonal maintenance on a Lennox air conditioning

Mike B.

Mike B. Job Checkin

Performed seasonal maintenance on a Carrier air conditioning system


Mike B.

Mike B. Job Checkin

Performed seasonal maintenance on a Lennox air conditioning


Mike B.

Mike B. Job Checkin

Completed seasonal maintenance on a Carrier air conditioning system

Completed seasonal maintenance on a Carrier air conditioning system

Jeffrey A.

Jeffrey A. Job Checkin

Relocate condenser for patio work

Relocate condenser for patio work

Jeffrey A.

Jeffrey A. Job Checkin

Replace Ac system

Replace Ac system

Mike B.

Mike B. Job Checkin

Completed seasonal maintenance on a Lennox air conditioning system