Arrived to the customers home and greeted him at the front door. Spoke with the customer about the current issue that he is experiencing. Customer showed me all equipment. Begin troubleshooting the system and found outdoor not running due to a failed Dual capacitor. Quoted customer for repair and membership. Customer excepted the repair and the membership. Replaced. The capacitor. Got system up and running and confirmed operation entered all model numbers and serial completed on paperwork with customer and returning system to service.