Customer needs to talk with husband before signing system repairs. Rob gave me the OK to not get the signature. Preformed heating inspection on heat pump system. Perform Leak search on indoor coil and found a massive leak, took a video of Leak and showed it to customer. She wanted a territory Manager to come out for second opinion. Found indoor coil clean. Wiped down blower motor wheel per contract. Checked blower motor amp draw and found it to meet manufacturer set points. Checked outdoor coil and found it to be clean with no signs of leaks at this time. Checked outdoor capacitor and it failed my inspection. Checked compressor and outdoor fan motor amp draw and found them to meet manufacturer set points. Checked pressures with gauges and found them to be low. Gave pricing to customers for needed repairs.