Upon arrival located thermostats and systems location started on basement system. Found the filters in the home clean free of debris house was 65 and 68 degrees when inspecting thermostats. Coil was clean free of debri along with the blower motor. Drain is clear of debri at this time. Going to the outdoor unit found the coil clean no leaks detected. Electrical connections clean tight secure amping properly. Outdoor unit is clean free of debri. Electrical connections clean tight and secured capacitor in correct range and system charge is good. Looking at upper level unit found the blower motor and coil clean no leaks detected. Tested drain which is flowing properly at this time. When looking at the outdoor unit found it not level. Electrical connections are clean tight and secure system charge is in correct range. spoke with customer who approved for membership today Counts as her first visit.