Arrived to the customers home and greeted her at the front door. Spoke with the customer about the current issue that she is experiencing. Customer mentioned yesterday system seem to be off for several hours and house was feeling chilly. Thermostat was 73° when bumped to 75° System came on and customer felt heat at that time. Started with the thermostat with the customer was reading 73° with a set point of 69°. Confirmed ecobee thermostat was reading correct room temperature verified all settings and programming. Put system to test mode starting with auxiliary back up heat only. Kind of electric keep pulling copper all 20.8 on legs on heater kit. Took supply vent temperature with electric heat only at 102.2. Put system in the heat pump mode heating cycle while still in test mode. Confirmed operating conditions of heat pump outside verified refrigerant levels 110/385 psi. Took the compressor 7.7 and condenser fan motor .53 all within manufacture specifications at this time. Took supply