25 degree's in Chicago and our NEW Nest Thermostat failed after only 2 months! I called in and spoke with Brian who got my call at about 9:30pm and he grabbed it on the 2nd bounce. Told him the problem and he sent Cole out the very next day. Cole was very informative, thorough, competent, professional, etc,....you get the point. Cole found the answer to a different problem we were experiencing. Our humidifier was shot. He called Brian to reschedule the NEW humidifier install 2 days later!!! WONDERFUL! Cole managed to find savings for us through their ongoing maintenance program. GREAT JOB GUYS!!!
