Service was done quickly and accurately,

Englehart from Wilmington, DE

Got the job done fast.

Big repair job

Dan’s Oil Burner from Wilmington, DE

Great service from a professional technician whom I trust. A costly repair this time, but it is what it is. I

Great service with good people!

Hoernemann from Wilmington, DE

Jack was very friendly and explanetory. I meant to rate the service last time he was out in the summer. He helped resolve an issue with a part with the assistance of the office, which I greatly appreciated.

Fast service

Williamson from Wilmington, DE

He was able to resolve the leak quickly.

Response from Moon Air Inc.:

Thank you so much for sharing your feedback.

Excellent service!!!!!

Kulko from Wilmington, DE

Jack is the best. Great having him as our tech.

Response from Moon Air Inc.:

We're so happy to hear that you had a great experience with us. Thanks for the positive review!

Second times a charm and Excellent Service

Potts from Wilmington, DE

So to the good from a customer service representative experience. After the issues experienced with the first technician I called in and spoke to the service coordinator who within an hour had a service manager on his way to correct the problems of the 1st technician. Paul came out went through the system and completed what we needed as far as cleaning and tune up. Paul took the time to test everything and even discuss questions regarding filter sizes and efficiency questions. Paul resolved what started the day with an absolute negative experience and restored our faith in Moon Air to do the right thing and do the job right.

Bad service

Potts from Wilmington, DE

Greg came out as scheduled. Beyond that the entire experience was less than desirable. He serviced the wrong unit and when it was brought to his attention that he was servicing the wrong unit he made it appear as though he corrected the error and cleaned the correct unit. Technician left with the burner and heater still running with notes stating the thermostat relay needed replaced and notes of needs for the unit we do not use nor have ever had serviced. Sadly this was not a good experience at all.

winter service received today

Maksimowicz from Wilmington, DE

Clay was very friendly and professional. Explained everything, very knowledgeable, kind and competent. It was a pleasure to have him service my home.

Excellent Service!

Michelle from Wilmington, DE

Very knowledgeable, respectful & efficient. Clay took time to listen to my questions & concerns .

Clay is great.

Helkowski from Wilmington, DE

Clay is good with communicating before during and after the service visit. He is professional and efficient. A pleasure to work with.

Great Company

Tobin from Wilmington, DE

It's always a pleasure talking/working with Amanda.

Great job

Green from Wilmington, DE

Excellent service

Creswell from Wilmington, DE

Clay was punctual, knowledgeable and professional. Great experience.

Great

Alinkoff from Wilmington, DE

Great service again!

Kari KS from Wilmington, DE

Koz was on time, very friendly and informative about the work that he completed. He wore shoe covers in the house, which was much appreciated given all the rain and mud outside. Thank you!