Greg came out as scheduled. Beyond that the entire experience was less than desirable. He serviced the wrong unit and when it was brought to his attention that he was servicing the wrong unit he made it appear as though he corrected the error and cleaned the correct unit. Technician left with the burner and heater still running with notes stating the thermostat relay needed replaced and notes of needs for the unit we do not use nor have ever had serviced. Sadly this was not a good experience at all.