Upon arrival technician found that the system is a carrier system from 2019 with an ECM modulating motor. The ECM modulating motor has failed, the technician tested all settings of the motor, none of the motor is working currently. FCM modulating motor will need to be replaced. The technician Called carrier and carrier stated that they don’t have any of these motors in the region, so the motor will need to be shipped directly from the manufacturer, we can either have it shipped between seven and 10 business days or one to two business days depending on if the customer would like to pay the extra shipping fee of $60.The customer spoke with his wife and stated that he would message Us whenever he made a decision.