The technician was very polite and was able to get my repair scheduled asap. The installers were great!!, they worked very hard in the heat to complete the repairs. As a first time homeowner of a newly constructed home, I mistakingly over looked my warranty paperwork and was unfamiliar with the warranty claim process. With the recent record breaking heat making it unbearable to stay in my home with a broken a/c, all I could think about was getting it repaired asap. I realize, ultimately, it was my responsibility to bring up the warranty process, however, when I spoke with the manufacturer regarding the warranty they said the repair company should have, in good faith, suggested that the evaporator coil may be covered under warranty due to the age of my house.
I have tried everyone - my guys has been able to fix the problems the others couldn’t or wouldn’t fix. Nice to have a company I can trust.
On time! Would recommend knowledgeable cordial
Response from My Guys Heating and Air:
We are so happy to hear that our service technician was professional while resolving the issues with your broken air conditioner. If you ever need anything in the future we are always just a phone call away.
Charlie and his team are very knowledgeable and professional. Exceptional customer service, good pricing, very responsive. Would do business with again. Highly recommend!
Upon arrival technician found that the system was low on 410 a refrigerant. The technician recharge the system with 140a refrigerant.
Upon arrival the tech found that the toilet has been leaking for an extended period of time causing secondary damage to the bathroom subflooring, Linoleum flooring and the sheetrock inside the garage. The toilet is not secured to the floor and is able to move freely. We will need to remove and discard the broken toilet, linoleum flooring in the bathroom and the subfloor beneath the toilet as well as the sheetrock in the garage. At that point, we can repair the plumbing flange, install new subfloor, install new linoleum flooring and install a new toilet. We will then be able to replace the sheetrock in the garage and tape, float, texture and repaint.
Upon arrival technician found that the system is frozen. The technician attempted to defrost the system with the heater, the system is not budging. The technician will have to return Monday to check the refrigerant. Upon arrival technician found that the evaporator coil has a restriction causing the refrigerant back up. Theyâ€™ve ever a coil will need to be replaced in order to get the refrigerant flow correctly again.
Upon arrival technician found that the upstairs system is working properly, although the duck work is horrendous, thereâ€™s only one duck that comes off the system for the Supply and why is off to every room for the upstairs. The technician definitely recommends replacing the ductwork for the upstairs system, the upstairs system has a 410 a refrigerant system with a 10 year old condenser and coil, and a 20 year old furnace. The downstairs system is completely original to the home, the system is 20 years old, and is a R 22 system. This system currently is working but working so inefficiently that it cannot keep up with the heat during the day, the technician recommends replacing the system with the premier package, in order to take advantage of the attic tent and Remi halo whole home air purification system.
Upon arrival technician found that the system was pulling high amps on the compressor. The technician recommended a hard start kit. The customer accepted the recommendation, the customer also asked if I could install a thermostat that she had purchased. The technician agreed, The technician installed the thermostat and hard start kit. Then tested the system. System working properly at this time.
Upon arrival technician found that the system had a compressor lockout. The compressor lockout is tripping the breaker. The technician reset the breaker, after the five minutes of the Generac delay, the system came on for two seconds and instantly kicked the breaker back off. The compressor lockout caused the hard start kit to blow its seal. Condenser and coil will need to be replaced at the same time considering the system is an R 22 system.
On arrival technician found that the systems refrigerant is perfect. The technician inspected the rest of the system the system has no mechanical failures at this time. The technician went into the attic to check over the work that was done. The work that was done looks excellent, only issue is that the system has three ducts coming off of it. But has 7 to 12 vents. System needs the ductwork changed out. So that the rooms can get adequate airflow.
Upon arrival the technician found that the evaporator coil is completely clogged with mold spores. The technician recommends replacing the evaporator coil, along with installing a Remi halo air purification system, a UV light, and a media filter. This should eradicate and eliminate all the mold issues.
Upon arrival technician found that the system was low on our 410 a refrigerant. The technician found the leak in the evaporator coil. Upon further investigation the technician also found that the search a line dryer is currently Piped incorrectly. The technician spoke with the homeowner and suggested replacement of evaporator coil and replacement of the filter line dryer. The customer accepted the estimate. My Guys Heating And Conditioning will replace the coil tomorrow on June 21.
Upon arrival technician found that the system was frozen over. Technician inspected the filter and found that the filter was clogged. Considering the system is completely frozen over the technician wonâ€™t be able to check the pressures to ensure that the system is working properly. So the technician will have to come back out on Friday to turn the system back on and check the pressures, the customer asked if the pressures were low if we could recharge the system. The technician explained to the customer that it depends on the size of the leak. And other information that I need to collect when the system is not frozen over.
Technician diagnosed failed blower motor. Technician caught carrier and ordered blower motor. Power motor should be in on Wednesday. Technician informed customer that the bottom arrow arrive on Wednesday and the Office will call to schedule a new appointment to install the new blower motor.
Call me about the technician found that the system had a pressure of 86/480. Upon further investigation the technician found that the system was completely clogged with dirt. The technician recommended cleaning the system and then checking in adding refrigerant to the system. The customer agreed to the recommendations, the technician cleaned the outside unit. Then the technician checked the pressures and charged up the system accordingly. The technician got a charge of 156/360. The system is running much smoother and is Cooling properly. System working properly at this time.
Upon arrival technician began to investigate to find the reason that the system is not able to keep up with the 101 index. Upon further investigation the technician checked the refrigerant and found that the levels were 150/520. The technician took a look at the condensing coil and found that itâ€™s completely clogged with dirt. The technician recommended cleaning the unit, homeowner stated that he could clean the unit. The technician notify the customer that due to the clogged unit the unit cannot breathe properly, which is causing the unit to overheat, which is causing unit not to work. After the homeowner cleans the condensing unit the system will continue to operate under normal conditions.
Upon arrival technician found that the system was not currently powered on the condenser. Upon further investigation the technician found that the breaker had tripped. Technician reset the breaker and unit came on and began working properly. The technician measured the amperage on the motor and the compressor. The motor is reading 1.24 A out of a rated 1.47 amps. The compressor was reading 20 A out of 25. The breaker is rated 35 A. The technician believes that the fan motor may be going out which is causing the compressor to overheat and tripped the breaker. Considering the age of the system and the fact that it still has our 22 refrigerant, technician would recommend instead of spending thousands to repair the system, replace the system for low monthly payment. The system is working properly at this time but itâ€™s pulling high amps. The customer decided since this was a one off thing to wait on any repairs or replacement options.